Beatrice
Absolutely fantastic place, recommended to me by a Springfield local! The servers are super nice and quick. The food is absolutely amazing, they have wonderful bread that comes with dipping oil. I got a white sauce pizza that came with fresh/ juicy chicken and broccoli. For their pizzas that have a stone oven so the crust came out perfectly. Will DEFINITELY be back with friends and family. The parking lot is a little small but if crowded it’s in a shopping lot so you can park across the street and walk over.
… moreKaren Jacob
Sadly they closed our local Bertucci’s & we had a gift card we wanted to use. We drove nearly 90 minutes for the Sporkie! Service was quite slow. It took forever for our waitress to get our drinks & rolls. We had to ask for our salad, which came about 30 seconds before our pizza. We had to ask 2x for straws, she never brought extra napkins. She forgot to check on us for refills. She did seem to check on other tables, just not us ♀️. She was very sweet, just lacking in skills. We still tipped well – heck, it is a few days before Christmas. Sporkie was excellent, rolls & oil was good too.
… moreAdam
The food here is not even edible, not sure how anyone gave a good review. The pizza tastes worse than it looks in the picture. How can they charge $20 for that? There is no flavor to the food. The pizza is falling apart and the pasta is burnt. The chicken used in the pasta is old and stale. It tasted dry and chewy like chicken that has been cooked and left in the refrigerator for days. You can get way better pizza and Italian food from frozen meals.
… moreAmr Mohamed
I recently visited this restaurant and was genuinely impressed! The customer service was outstanding—every staff member I interacted with was friendly, attentive, and made sure I had everything I needed. It’s clear they truly care about their guests’ experience.
The General manager is a very nice guy who came to check on my family twice and made sure my kids are happy.
The restaurant itself was spotless. From the dining area to the restrooms, everything was clean and well-maintained, which made the atmosphere even more enjoyable and relaxing.
Overall, it was a wonderful dining experience, and I’ll definitely be coming back. Highly recommend!
… moreD Riv
This was our first time trying Bertucci’s, and we ordered takeout — two absolutely amazing pizzas! They were fresh, flavorful, and perfectly prepared. You can truly taste the quality.
What really stood out, though, was the manager. She was incredibly welcoming, thoughtful, and genuinely customer-focused. Even though we were just picking up takeout, she took the time to introduce herself and share the weekly specials — including the fantastic Tuesday 2-for-1 pizza deal — and warmly invited us back for another visit. That personal touch made a big impression.
Great food and exceptional hospitality from the very start. We’ll definitely be back!
Updated: ⭐⭐⭐⭐⭐ Dine-In Experience
Our dine-in experience was just as wonderful. The restaurant staff is warm and inviting, creating such a comfortable atmosphere from the moment you walk in.
Our server, Elizabeth, was friendly, attentive, and made sure everything was perfect throughout the meal. She struck the perfect balance of checking in without being intrusive.
The manager recognized us from our previous visit, which was such a thoughtful surprise, and even treated us to dessert. That level of attentiveness and genuine appreciation for returning guests is rare and speaks volumes about their commitment to customer service.
Exceptional hospitality, delicious food, and a team that truly cares — we’ll absolutely continue coming back!
… moreErin Scott
I’m not really one to leave reviews, but I unfortunately think this place needs one. We went for lunch and there were 3 maybe 4 tables seated when we got in. We immediately saw 2 waitresses on the floor and a 3rd one came out shortly after. When we were seated, it took 20 minutes for the lady to come and ask us what we wanted to drink and bring rolls out. My appetizer plate that was on the table was extremely gross. Covered in oil and fingerprints. We told the waitress what we wanted to drink and she had to come back to ask 2 or 3 times again as to what we said we wanted to drink. She then proceeded to try to take our menus when we hadn’t even ordered food yet. We sat with our drinks for about 15 minutes before she came back and asked us what we wanted to eat. Mind you, we had told her we were ready to eat when she gave us our drinks. She took our order and asked us to please be patient as they were super busy… yet again, only 3 tables were there at the time. 40 minutes later we got our food and it was just not good. Tastes very bland and cheap. I had fettuccine Alfredo and my husband had spaghetti. My fettuccine tasted like the cheese had gone bad and my husband said his spaghetti was so bland and inedible. We had to box his up just so he could come home and add his own seasoning/sauce to it. I couldn’t even finish mine. Fast forward a couple hours later and we were both sick. Definitely will not return here.
… moreShayla Coleman
Elizabeth and Free were the best. So sweet. So accommodating. Since they make pizza from scratch they were able to accommodate my very specific allergies. prices were more than reasonable, and the quality of the pizza was great
… moreTC
The staff was very nice and attentive. The grilled salmon and pizza were cooked to perfection. The calzone was a little over cooked on the bottom from the brick oven, but the head chef took care of it. The lentil soup just needed a little salt and pepper added to it. The rolls are really good.
… moreAlde
This is a good chain pasta restaurant that also serves very good pizza with some interesting toppings, their specialty pizzas are great. They have a brick pizza oven. They often have deals which helps make it affordable for families.
Just like with lots of chain restaurants sometimes the servers seem to disappear towards the end of the meal and it can take a little while to get the check and finish paying. Just a pet peeve of mine – don’t make me wait to pay you! The servers have aways been lovely, though.
… moreKhreltz Vest
A great Italian restaurant! Large servings and everything was DELICIOUS! The mozzarella sticks were to die for! This place was so good, with friendly servers and attentive staff…. we came back a second night in a row! The pictures show the place kinda empty but we came early for dinner… the 2nd night was almost packed.
… more