

Fast-food burger chain serving sides such as chili & baked potatoes.
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Jackson – , WY – Wendy’s Locations
1 Wendy’s Locations in Jackson, Wyoming
Wendy’s – Jackson, WY Menu Delivery [Menu & Prices] – DoorDash
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TDLR: Messed up 4 things, came back to ask for them to fix at least one of them and they said no.
Today, March 3rd at ~11:15pm, the lady at the drive thru was very unprofessional and aggressive. She kept interrupting while I was ordering, I could barely get a word out. Then didn’t give any time or ask to look at the screen to see if she got it right, she instantly sent it through. Asked for a #3 meal regular nuggets, then a biggie bag meal with spicy nuggets & medium fry. Both with sauce. Plus two chocolate frostys.
What we got: Both of the nuggets were spicy, the fry was a small (and very under-filled), didn’t give us the sauce, and the frostys were vanilla. I came back just to get the nuggets right at least. She said no angrily over and over. Saying I never said the one was supposed to be regular, even though while ordering I specified it multiple times. When she gave in, she then lectured me saying next time to specify it, even though I did.
Rolled into town after 9 o’clock, and even though all the bars were open, all the kitchens were closed, as were the restaurants.
Got a salad and some chili.
We figured we saved $30 or $40 on dinner. LOL
The Diet Coke machine was out…sooo…when you go to the register you are immediately put back into the 15 minute wait que to be able to say the drink machine is broken could they give you your Diet Coke..it will be a second as he waits on many other customers.
We get our orders. It’s been a long time since I ordered a jr. Bacon cheeseburger…to my shock the patty was no joke a 3″x3″ sq patty, 1 3″x2″ piece of cheese and lettuce no mustard. I take the lettuce off and my husband goes to the register and tells him that my hamburger was dry…no mustard and could he have a packet of mustard. After 10 minutes my husband is still up there and being told of all the more “seconds” he will have to wait and that he will have to pay for the mustard! My husband said the mustard was supposed to come on my hamburger! I finally had enough and went up there interrupted that my food was getting cold! The young man said just a second and I told him all 1 wanted was 1 packet of mustard that they had made my hamburger wrong to which he bent over and grabbed about 20 mustard packets and slammed them into my hand. 1 told him no I only needed 1. Everyone saw what he did…people were coming up up to me telling me that the store was taking advantage of people because it was a tourist trap and they didn’t have to worry about you coming back! My husband’s burger was wrong too! Our friends ordered a baked potato. After 10 minutes they called her back up to say they were out of baked potatoes. She ordered a taco salad instead. What they gave her later was a chef salad….which she doesn’t like. I was standing at the register when she asked for the taco salad…she took it back up to the register and told them she didn’t order a chef salad…”you will have to wait a second” which really means you mean nothing to us…wait over there in that corner and when I am finished joking around with my friends I will tell them they screwed up and give the whiney lady a taco salad. The woman preparing food had to ask another hispanic woman what was in a taco salad…the woman told her lettuce, queso and chili….15 minutes later they call her number.
WHAT A RUDE, UNORGANIZED, THIRD WORLD EXPERIENCE IN JACKSON WYOMING! No apology…nothing…we were the oddities. Shame on you Wendy’s!