

JumBurrito is an award-winning, fast-casual Mexican Restaurant serving authentic Lone Star Burritos to Midland and Odessa, Texas for over 40 years. This local institute specializes in breakfast burritos, served all day long, as well as fork-tender stew meat and other made-from-scratch Tex-Mex fare. Using only fresh, high quality ingredients, prepared from scratch, each and every day.
Counter-serve standby known for its burritos also offers other breakfast-to-dinner Tex-Mex fare.
Address and Contact Information
Address: 1927 E 8th St, Odessa, TX 79761
Phone: (432) 580-0483
Website: https://jumburrito.com/
Menu Photos
Photo Gallery
Related Web Results
JumBurrito | Mexican Food
JumBurrito – Facebook
JumBurrito, 1927 E 8th St, Odessa, TX 79761, US – MapQuest
Reviews
The cashier handed me a bag containing both orders. Upon arriving in Austin and opening the bag, I was shocked to discover that instead of the ground beef and cheese burritos, I had received two bacon, egg, and cheese burritos and one bean and cheese burrito—none of which I ordered.
I called the restaurant to advise them of the situation. The same cashier remembered me, was sincerely apologetic, and confirmed my order number and what was supposed to be in the order. She explained that the manager was not present but would relay the issue once she returned so I could be issued a refund.
Later, I received a call stating the manager required photos of the incorrect items before a refund could be processed. When I asked to speak directly with the manager, she stated there was no record of the order number or items that I received, and that no one else had called to complain of receiving a incorrect order. As if that matters!! I found this response baffling and unacceptable—especially after the cashier had already confirmed the order details.
As a restaurant owner myself, I find it extremely concerning that a customer with a valid order number, a confirmed mistake, and a credible explanation would be treated with such doubt and lack of professionalism. The manager’s behavior—refusing to take responsibility, requiring unnecessary proof, then hanging up on me—was completely inappropriate.
Ultimately, the cashier called back to inform me that the manager agreed to issue a full refund. However, it was disappointing that the manager did not have the courtesy to call me directly to resolve the matter.
I hope this feedback is taken seriously. While the cashier handled the situation with grace and professionalism, the manager demonstrated poor judgment, a lack of customer service skills, and an unwillingness to own the restaurant’s error. I will not be returning to this location, and I hope retraining in customer relations is considered for management.
Friendly staff and the food is amazing