F Weber
It took over 1 hour for us to get our food, which in the end wasn’t the worst: half our meals were cold and when we asked for an extra fork and some napkins they were never brought. The weirdest part was that we got 18% added to one of our bills (3people) and none added to the other bill (4people). Also, we never saw the exact breakdown of charges since she never gave us the actual bill, but only the signature one. Very disappointed. Do not expect to get anything like the pictures. Also, the food quality does not reflect the prices that went up over the past years.
… moreMonique L
Arrived on a Monday afternoon . Had to wait to be seated . After being seated the service was slow . Liz took our order and we didn’t see her again till the food was served . We then saw her once after that .
She was extremely friendly , but we were needing more attention .
I ordered the BLT , which was good and the French fries were hot .
Just took over 25 minutes to get .
… moreTina Marie Turner
We had Christy today as our Waitress with A+ Service, as Always!!!!! Also, I have been eating here for years & I have NEVER had to Send any Food back. Everything has always been Delicious!!! I have also always had Great Service!!! Highly Recommend!!!
… moreFredrick D Baker
I had amazing experience with Jayleigh fantastic – so friendly, attentive, and made me feel right home .She truly went above and beyond to make my meal memorable.I will definitely be back I do consider her as a 5 star waitress.And also I really love to see lhop add good quality soup to there menu.
… moreWilliam Dent
The lady was so nice and really funny, i thought i wasnt gonna get anything crazy but she convinced me to get the steak tips and they were to die for! Loved her service :]
… moreJim Carroll
DON’T COME HERE IF YOU ARE EXPECTING TO BE SERVED ANYTHING ORHER THAN COFFE AND LIES!!!!!! Sat down at 10:47am ordered drinks and food. 11:55 started to question about our food and was told we could leave. Asked to speak to a manager and after another 5 minutes an Assistant Manager from the kitchen came out and says ‘ don’t know what to say other than we have 3 new cooks’ told him that was BS because we watched 4 other tables seated after us get served and leave. On the was our made sure to tell everyone waiting to NOT expect their food!! Will not return to this restaurant!!!
**11/1/2025 UPDATE. **
After continued messages and phone calls with their customer service we agreed to return after we were invited and was promised the manager would be ready to give us the experience they strive for. We told customer service we would be there 6:00pm’ish and when we got there we waited for several minutes at the counter to be acknowledged and at the same time we were told ‘it’s going to be at least 30 minutes’ ….i told the server tell the manager our return was set up through customer service. There was a larger party sitting in the right side as you look over the seats and on the left side there was 2 tables seated. That was it. So much for their ‘Customer Experience’ they promised.
Keep in mind there are several breakfast options very close but this one will not see any business from us
… moreAmber Vonstaden
Very good food, nice selection on the menu for breakfast, lunch, and dinner. Our server was wonderful as well, she came to check on us frequently, she was very attentive, and kind.
… moreLucid Dreamer
Christian is my favorite very good beans
Meal type: …
… moreBrent Jacobs
The serving staff you have here is the absolute best! Calleigh, Christy, Darlen, Jayleigh, Journey, and of course Liz are amazing! The best place to eat in Richmond!
… moreStan Tipton
I am 74 yes old.i took my family of 7 of us. Definitely the worst food and service we have ever seen. Will not ever be back. Also we saw ants crawling on the wall.
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