Ray Sargent
I’m only giving this place a 2 star because I’ve had nothing but good experiences prior to today, but this most recent visit tipped me over the edge to write this review.
To start off, I ordered on the app for the convenience. I went up the drive thru and the person on the speaker said “hey I’m sorry but our servers are rebooting right now, can you come inside?” I said sure, so I pulled around, parked, and walked to the door… it was locked. Not only was it locked, there was an employee at the counter STARRING AT ME DOING NOTHING! I went back to my car and went back into the drive thru to get my order I had already paid for. This time with a different person on the speaker, I kindly informed them on what happened, and moved forward. When I got to the second window to get my food, the person who was supposed to be giving me my food was playing on his phone. Lovely. And another employee had to give me my bag. I checked my bag at the window and it all appeared fine, this was until I came home and closely inspected my medium fry I ordered. I ate this entire “medium” fry in a total of 5 bites, this is NOT a medium, this is a small or a kids serving worth of fry’s, all that wait just for this. I used to consider this location to be one of the better McDonalds locations in the area, but I will not be coming back until you get better staff.
… moreBrodie Burton
While waiting in line to place my breakfast order, I reached the window The employee promptly took my order and returned it to me. However, two minutes later, the same employee informed me that she was unable to fulfill my order because the grills had been turned off. This claim is clearly false, as we all know that the grills are operational. I requested to speak with the manager, but he declined to engage in a conversation with me. When I attempted to approach the manager to discuss the matter further, I was met with extremely rude behavior. Additionally, an elderly woman was present in the restaurant and exhibited similar rudeness while handling breakfast orders.
In light of my recent experience at this McDonald’s, I strongly advise against visiting this establishment if you prioritize exceptional service and a positive dining experience. If you are indifferent to the quality of your food, you may consider patronizing this restaurant, as you will likely be treated with disrespect and treated as if you are of low value.
I recently received a generic response from the owner of the McDonald’s, requesting additional information. However, I am unsure what more I can provide them beyond the details of my experience. It is concerning that the same generic response has been received by numerous other customers who have shared similar negative experiences. Given the circumstances, I would expect a more appropriate response from the owner after my recent encounter.
… moreDevin Mispelon
Waited 8min to be helped in the drive-thru then proceeded to wait 25+min for my food. So much for “fast food”! I should also add that it wasn’t busy at all. Reimburse me for my time and money..
… moreAleks Jabibllokin
I ordered off the mobile app 20 mins ahead of pickup. Per usual my order was not ready whatsoever. My interaction with the intercoms dude was fantastic but the 2nd window dude.. was not IT! He mocked me and made fun of voice. BUT… I got the last word in BUDDY.
… morePaula Irizarry
Terrible customer service. They forgot our French fries in the order, and when we called as soon as we realized, they hung up on us, no apology, nothing. Absolutely unacceptable. Do NOT go there. Shame on you.
… moreCourtney Woods
Absolute communication breakdown, no clue what was happening internally. Waited an hour to get my food in the drive through. I should have just left but it was already paid for on the mobile app. Gave my order code at the intercom no issue, finally get to window 1 and the guy had no clue what the order was so I confirmed with him again and it at least seemed like he understood and he waved me through anyway. Finally get to window 2 and I am handed the wrong order, this guy also had no clue what the order number was, a very tired looking manager came to confirm my order number and I was eventually handed the right order. From what I could tell literally every person in line was experiencing the same order mishaps
… moreValhalla nOOdles
Waste 15 minutes waiting in line at the drive through after placing an order. Only to get to the window, “our credit system is down.” Were only accepting cash. Couldn’t you have told me before placing the order that you were only accepting cash? What a waste of time. Employee didnt even apologize? What is wrong with this place? Absolutely terrible.
… moreJamie Curtis
When I received my order and had the fries they were cold. When I bit into my double quarter pounder both patties were raw. When I went to the front they said they’d remake it. I went to the bathroom and it was disgustingly dirty. They were busy but After 30 minutes of waiting for them to remake my food I got my money back and left. I’ll never go back to this location.
… moreScott Powers
This location has some of the most careless order handling I’ve ever experienced. The staff couldn’t manage to put the correct food in the bag not once, but twice. Even after DoorDash sent a second driver for a corrected order, the restaurant still got it wrong. It’s clear the workers either aren’t paying attention or simply don’t care about accuracy or customer satisfaction. Extremely disappointing and unprofessional.
… moreBella Josie
If you go to this location make sure to triple check your bag before you leave. Even if you order one thing they will find away to forget to put it in the bag. I get this is fast food and it’s not exactly the best and brightest working here, but this is poor! Even for low fast food standards!
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