Krystal is the south’s original quick-service restaurant chain located in the heart of Phenix City, AL. Known for its signature square burgers, juicy chicken sandwiches, and hearty breakfast, Krystal has been a staple in the community for many years. Whether you’re in the mood for an early breakfast, quick and satisfying lunch or a late-night snack, Krystal is the perfect spot. With its friendly atmosphere and classic American menu, Krystal is sure to become your new favorite restaurant. So come on down to Krystal in Phenix City, AL and experience the classic taste that has been loved for generations.
Longtime fast-food chain serving square burgers on steamed buns, plus breakfast items & kids’ meals.
Hours
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
Address and Contact Information
Address: 1006 US-280, Phenix City, AL 36867
Phone: (334) 298-4747
Website: https://locations.krystal.com/al/phenix-city/1006-highway-280-byp
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Phenix City, AL | Krystal Restaurants
Highway BYP Krystal. 1006 Highway 280 BYP, Phenix City, AL (334) 298-4747. Available order modes. Delivery. Pickup. Store Hours.
phenix city – Krystal Restaurants
Find a Krystal. Locations | All Locations | Alabama | phenix city. 1006 Highway 280 BYP. Open until 12 am. Available order modes. Delivery. Pickup.
Krystal | Phenix City AL – Facebook
Krystal, Phenix City. 564 likes · 2333 were here. Known for our signature square burgers, juicy chicken sandwiches, and hearty breakfast!
Reviews
Tiffanie Struble
For being a 24hr fast food place this is one I wish wouldn’t stay open.
The prices are outrageous! I know, I know… inflation. Sure. But 10 dollars for bacon to be put on twelve little sandwiches?
But we knew prices could get high going into this, that’s not my BIGGEST upset.
My daughter bought a 24 pack that was supposed to be half cheese& bacon (12 Krystal’s) and half normal (12 regular Krystal’s). The birthday cake shakes aren’t bad but I still prefer Zaxby’s over this. And nothing to say on the turn overs, they are what they are.
She gets home though and finds there is cheese on ALL of the Krystal’s when 12 are supposed to be regular, meaning no cheese, and out of the doll 24 pack less than half of them all had pickles. The cheese was cold as well as the buns on a few and when I called to try and get it fixed tonight, so we could have the no cheese for the lactose intolerant person in the house, they didn’t answer at all any of the times I called.
Definitely wouldn’t recommend this Krystal’s, only one person in the drive through was anywhere near cordial and she seemed newish.
… moreThe prices are outrageous! I know, I know… inflation. Sure. But 10 dollars for bacon to be put on twelve little sandwiches?
But we knew prices could get high going into this, that’s not my BIGGEST upset.
My daughter bought a 24 pack that was supposed to be half cheese& bacon (12 Krystal’s) and half normal (12 regular Krystal’s). The birthday cake shakes aren’t bad but I still prefer Zaxby’s over this. And nothing to say on the turn overs, they are what they are.
She gets home though and finds there is cheese on ALL of the Krystal’s when 12 are supposed to be regular, meaning no cheese, and out of the doll 24 pack less than half of them all had pickles. The cheese was cold as well as the buns on a few and when I called to try and get it fixed tonight, so we could have the no cheese for the lactose intolerant person in the house, they didn’t answer at all any of the times I called.
Definitely wouldn’t recommend this Krystal’s, only one person in the drive through was anywhere near cordial and she seemed newish.
Chad Davis
Will never eat there agin mid way threw eating a Krystal that was soggy I found something im 95 percent sure was mold on top of the meat mind you I find this out after my pregnant wife ate 3 of them some one should shut this place down. The layed that took my order was very rude and continued to say mhmm after everything I said mind you I sat in the drive threw line 20 mins with no one in line but one other person just for soggy room temp food with what looks to be mold on it.
… moreKarmen Sandiego
After three visits, I have lost confidence in this location due to subpar service. Despite ordering the same item each time – a #5 (2 chicken chics) with no mayo, no pickle, tater tots, and Fanta with light ice I experienced consistent errors. The cashier’s inattention and loud conversation with colleagues resulted in incorrect preparation. I was asked to pull up, only to receive lukewarm tater tots and smashed chicken. Not to mention they upgrade you without asking for your permission so almost 2 extra dollars for my order. Given my experience, I would caution against visiting this location unless absolutely necessary, as I believe it requires significant improvements in customer service and staff training.
… moreKenn
What is going on with today’s customer service? I came to this location because my girls had just finished serving the community with the feed the valley food drive at the Civic Center and they requested this. So being my little princesses wanted crystals and I told them how was my favorite I ordered what they asked for via the mobile app at 11:13 for an 1130 pick up. When I arrive to the location to pick up my order, I was told that it had not come through yet. I have given my name. It was sold again. It was not here, sir. That there was nothing that could be done. I said maybe I should wait a little bit closer to time and then it makes you open the system. I’ve pulled away from the window back around the building and sat for about five minutes. As I’m getting ready to turn around to go back around say drive-through window clerk that has been rude the entire time. Is walking my food up to me. I told her I was coming back around because I had to hurry that my autistic son was having a fit and we needed to get home. I think her and told her to have a blessed day. Almost on the way home I checked my order to see that I have received everything except my 20 piece Nuggets. I called the location back and wouldn’t I know it said drive-through clerk they would not listen to the customer and answer the phone. I explained to her that I received everything except for my chicken nuggets, and she said that it did not say that on the ticket or in her system. I said ma’am, I have it here on the pick up slip and the actual pay receipt that I paid for a 20 piece nugget. She then repeated that there is nothing that she could do. I asked ma’am could you give me my 20 piece nugget. She said there is nothing she could do again. At this point I’m trying to keep from turning into Sgt Harris and raging out. I simply hung up the phone as someone who has been for most of his life in customer service. This was insane and very sad. How hard was it for her to give me my 20 piece nuggets? I am so furious right now that my head is hurting. But I maintained my cool for my daughters and my son to see how you should handle things when they do not go as expected. As you see in the pictures, I have no reason to lie. I just want my nuggets for my children. Customer service is nowhere near what it used to be! Even my daughters know that I ordered nuggets and even said the receipt says so.
… moreSherrie Carter
My boss lady and I door dashed some Krystal’s, cheese Krystal’s to be exact and every damn one of them were RAW !!!!
I am disgusted which isn’t even the word to describe the sickening feeling I have right now nor the amount of anger.
I used to love yall, do better man !!
… moreI am disgusted which isn’t even the word to describe the sickening feeling I have right now nor the amount of anger.
I used to love yall, do better man !!
Fng Ish
Drive Thru Was Tremendous, SHANTELL COLEMAN Was The Most Polite Respectful Person I’ve Come In Contact With. Her Service Was Great And Speedy With My Order Correct . I Would Suggest Tipping Her In Particular. The Nicest Place To Unwind And Enjoy A Meal With Great Customer Service . Thank You Krystal’s 5 STARS !!! ✅
… moreSamantha Murphy
I love the fact that they are open 24 hours now. I ordered online through their rewards program and was also able to add an additional 3$ off coupon. When I arrived on bicycle I approached the window told the the cashier I had an online order which was already ready.. needless to say overall I give it a 5 out of 5 review.
… moreScotty Gann
Drove from Harris County to the location in Phenix City because of the poor experiences at the one on Veterans Parkway. The food was fast and the girl running the drive thru was courteous. Will continue coming to this location.
… moreReggie Phillips
I had an online order and on my receipt a note asking to do s review. I was satisfied with my food and quality. Thank you all, my lunch was delicious
… moreBrittany Brackin
Customer service is always terrible when I visit home. I love Krystal’s and always look forward to having it because I don’t have any near me. But it takes so long each time and the service is just bad. Unfortunate and disappointing. Also prices are insane
… more