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Double Clutch Cafe – CLOSED, 675 31st St, Evans, CO 80620, US
Get more information for Double Clutch Cafe in Evans, CO. See reviews, map, get the address, and find directions.
Double Clutch Cafe | Evans CO – Facebook
Double Clutch Cafe, Evans. 333 likes · 1927 were here. Family Diner.
Inquiring minds want to know: what’s going up in the old Double …
#economicdevelopment #evanscolorado #openforbusiness. Inquiring minds want to know: what’s going up in the old Double Clutch cafe spot on HWY 85 …
Reviews
Aubrey McDonald
Worst.meal.ever. went for a 1:30 am breakfast since it’s the only place open at that time in town anymore. The server was abrasive, the food took an amazingly long time. So long in fact that the server threw the cook completely under the bus and said that he was very flakey and lacked any consistency as far as cooking the menu items and also had a very bad attitude to boot. After over 40 minutes our food arrived and was mostly inedible. The server apologized over and over again for the state of the meal but after we advised her that we weren’t going to wait to try any attempts at a remake, she told us there was nothing she could do about the bill without a manager. She said she understood our frustrations so she called a manager to advise of the situation. This is the point where I will mention I have worked MANY customer service jobs, and have never heard something as customer UNservice as the following; the manager says we need to go ahead and pay the 52.00 dollar bill in full, regardless of the fact that no one ate more than 3 or 4 bites of their meal, and come in the following day to dispute it with management. I wasn’t given any time to come in, just 2 names of managers and to come in. Never in my life have I been forced to actually revisit an establishment in order to make right something from a previous visit….but I’ll play by the rules. So we take a photo of the meal as we left it just to prove that we did not consume the inedible meal, fork over the 52 dollars and leave in absolute disgust.
The next day comes and I’m not able to get a call back from the assistant manager until almost 4 pm. When I do finally get her on the phone she is rude as can be and when I say that I was told I needed to go in that day to get my $$$ back from the night before, she tells me that she’s going to be leaving for the day. I then ask her to stay long enough for me to drive the 5 minutes to her to settle the matter and she tells me that she doesn’t have to do anything for me and questions the validity of my recollection of the meal. I advise her I’ve never been treated so poorly in a customer service situation and ask for the GM info. I’m told to come in the next day to speak with GM. I go in the next day (this is now Sunday, we went to eat Friday night) and am told the manager was not in but told again, the next day I could speak with him. Monday afternoon I call to verify I’m not making another pointless trip to the restaurant I, at this point, never want to step foot in again, and am told he is in until 4. I show up at 1:00 pm and he’s not there, he’s running errands but after explaining the whole scenario to a waitress, he’s called and asks her to ask me to wait for him. So I wait, for about 20-25 minutes. The manager arrives and hears me out. He listens to my rant about the meal, the customer service, the management response and I show him the photo I had taken. He apologizes for the experience, and advises me that it is in fact their policy to not discount a bill, no matter the scenario, without manager approval, and even backs his assistant managers crummy attitude and lack of action. He does however put the credit of 52.00 back on my card because I did have the receipt still (what if I had lost it in the several days it took to settle?) And washes his hands of the problem and of me. Nothing will change at the double Clutch, They clearly don’t make the customer or the customer experience the priority, which is so odd when you’re in the service industry. So I’m grateful the manager did refund the 52.00 dollars, but I will never go back, and still took the time to write this review, and tell anyone and everyone who brings up the business about my experience, because that’s why you go out of your way when you work in the service industry, to please your guests.
… moreThe next day comes and I’m not able to get a call back from the assistant manager until almost 4 pm. When I do finally get her on the phone she is rude as can be and when I say that I was told I needed to go in that day to get my $$$ back from the night before, she tells me that she’s going to be leaving for the day. I then ask her to stay long enough for me to drive the 5 minutes to her to settle the matter and she tells me that she doesn’t have to do anything for me and questions the validity of my recollection of the meal. I advise her I’ve never been treated so poorly in a customer service situation and ask for the GM info. I’m told to come in the next day to speak with GM. I go in the next day (this is now Sunday, we went to eat Friday night) and am told the manager was not in but told again, the next day I could speak with him. Monday afternoon I call to verify I’m not making another pointless trip to the restaurant I, at this point, never want to step foot in again, and am told he is in until 4. I show up at 1:00 pm and he’s not there, he’s running errands but after explaining the whole scenario to a waitress, he’s called and asks her to ask me to wait for him. So I wait, for about 20-25 minutes. The manager arrives and hears me out. He listens to my rant about the meal, the customer service, the management response and I show him the photo I had taken. He apologizes for the experience, and advises me that it is in fact their policy to not discount a bill, no matter the scenario, without manager approval, and even backs his assistant managers crummy attitude and lack of action. He does however put the credit of 52.00 back on my card because I did have the receipt still (what if I had lost it in the several days it took to settle?) And washes his hands of the problem and of me. Nothing will change at the double Clutch, They clearly don’t make the customer or the customer experience the priority, which is so odd when you’re in the service industry. So I’m grateful the manager did refund the 52.00 dollars, but I will never go back, and still took the time to write this review, and tell anyone and everyone who brings up the business about my experience, because that’s why you go out of your way when you work in the service industry, to please your guests.
Michael Gilroy
I’m extremely disappointed with you guys simply choosing to close. There are real, live human beings that park at your truck stop and restaurant. Human beings that haven’t had a decent meal in days because of establishments like yours choosing to close. You CAN be open for takeout and delivery. Zero reason you couldn’t deliver food to the drivers in the parking lot or make food available to drivers on a carry out basis. Put up signs. Put up a phone number. Take orders, make money and feed hungry truckers. Without us you guys wouldn’t survive.
… moreAlejandro Chapa
Hey this is very nice place I know truck stop = dirty place just don’t use the restroom but the food is great well I just love own family or local restaurants n I don’t like to much those big chain restaurants
… moreAngela Meadows
This is a truck stop and not a nice one. After traveling through multiple states and visiting multiple other truck stops along the way, this one does not deliver. We stopped here twice only because we had to. The women’s bathroom is missing doors and is grimy, and one of the stalls with a door has a wobbly toilet. We did not eat at the cafe on this trip, but according to my trucker brother it is not great either.
… moreJeremiah Johnson
I’ve grown up going to this place . was always a nice place to go after bar’s would close. It’s nothing fancy and kinda run down, the gas station side has always been over priced. The cafe side though is a good price wise.. The food is nothing special. But it is good food and a good amount for the price. It’s a friendly environment and the people that go there often are just good people and always willing to help someone in need. I recommend this place and it’s family friendly. Even dog friendly but dogs have to stay out on patio. Like to say thanks to the employees there who where so kind and went above and beyond and helped me out so much when I needed it. Thanks again 🙂
… moreJaymes Loderaon (TurboRiyekoL)
Very clean, very organized and very comfortable seating. Food was great and cooked perfectly. Waitress was very polite and down to earth. Recommend this place to anyone stopping in the Greely area.
Edited for breakfast.
Even though the place was moderately busy, we were served rather quickly and the food came out perfect.
This place is amazing.
Good coffee too!!
… moreEdited for breakfast.
Even though the place was moderately busy, we were served rather quickly and the food came out perfect.
This place is amazing.
Good coffee too!!
Meg Dillon
I really enjoyed the Double Clutch Cafe. It is located in a truck stop but has all the comforts of home. The staff is great, so friendly, very easy going and fun! It seems to have a lot of “regulars” that go there. To me that says a lot. The food was very good, portions were great and it is a very relaxing atmosphere, no one is ever pushing you to “be done”. You can sit and visit and enjoy your meal.
… moreOTR Trucker
Good country style restaurant with all the standards, plus some Colorado style southwestern. Their green chili is good. Very good service and the wait staff were very nice. The truck stop has fuel and cat scale and less than a hundred parking spaces.
… moreSet Zero
I tried to treat myself with a steak at this place and should have known better. They talk a good game on the menu. It was almost inedible. The cut of the steak was just poor. The cook of the steak was all wrong and uneven. The sides, potatoes and veggies were instant and frozen instead of real and fresh. The price was way too high for what you get. The service was so so. The atmosphere was dead. Maybe breakfast or a burger would be better here but I’m not sure if I’m willing to go back and try again. A couple of hotdogs from the gas station its attached to next door might be a better choice.
… moreTom T.
Yikes. This place is straight out of the twilight zone.. very weird ambiance (including the truck stop). Food was all out of bag fried foods. Patty melts were decent but other than that this place is a pass. Tough to get decent grub on the road especially with the chains, so I had some hope for a local diner.
Oh well.
… moreOh well.