Anna Mullen
First time in my life walking out of a restaurant before food was even given to our table. My husband and I sat down and ordered our food and waters. Forks and waters were given to us. At first, my husband pointed out that the forks were dirty, and suggested we ask for new ones. I took a closer look at my water, after already drinking some, and noticed the cup was dirty. At first I thought it could be staining from sweet tea or sodas. I took my straw, still wrapped in paper, and dunked it in my cup and used it to scrape the inside of my cup. It was in fact NOT stained, but very dirty, as the wrapper came back dirty, and particles began to float around my cup. My husbands water looked better, but I suggested he do the same thing as me. Sure enough, scraping his cup with the paper covered straw had a similar result. We left before we even got a chance to try the food, which no doubt would have been just as dirty. I’ve never left a restaurant like this before, never left a bad review, but this place has certainly earned it. My husband was more disgusted than I was. We came in two hours before closing, so this was not a matter of walking in right before they closed. We love BWW, but won’t be back to this location.
… moreVernisha Chambers Douglas
Our hostess was wonderful, but Kayleigh consistently demonstrates exceptional customer service. I’ve visited this place twice, and even though she wasn’t my waitress, she always kindly assists with my busy 2-year-old by bringing crayons, entertainment, carrots, celery, and more. Kayleigh, you truly embody excellent customer service. I really appreciate you. I’m sorry I missed giving you a token of appreciate before you finished your shift today.
… moreKizzie Jackson
Conner/connor the host here was freaking amazing, thankyou you were very nice and helpful and honestly the best host I’ve seen anywhere, if you’re here I’ll definitely be coming back thankyou for making my night
Also the food was great like always
… moreKevia Daniels
The food was horrible. I ordered a triple bacon burger and only received 2 patties and my son said the burger was dry. The lemon pepper sauce on the wings was nasty and they drenched the wings in it. The fries were cold and they only gave us about 15 of those. The only decent thing we had was the tater tots.
… moreHutch Segrest
I placed on online order for 15 wings traditional and 15 boneless at the Prattville AL BWW location. On the website I selected for the traditional wings to be half medium and half mild. I selected for the boneless, no sauce/dry rub. When I got home with my order, all the wings had sauce. I went back and explained what happened and that my special needs child would not eat them with sauce and asked if I could get the right thing. The manager came over and said that I could not get a refund, if I wanted the correct order I would have to pay. She then stated that it was my fault and if I wanted no sauce, on the website, I should not have said no sauce, I should have said sauce on the side. I said then why is no sauce an option?? to which she continued to argue with me. I said just get the right thing and I’ll pay for it, because at this point it is 7:40 and my child has not ate and it is also my wife’s birthday. I asked for her managers phone number and she rudely told me I could get it off the front door. I am in a customer service role and have never treated someone like this. My wife is in the food service industry over catering for a major restaurant in the south and said this kind of service is unacceptable. I also have yet to receive a call back from the gm from the message I left last night.
… moreErica Paige
Connnar the hostess is the absolute best , so polite , so understanding , accommodated all of our needs as we were waiting for our table to be ready. I also watched him assist other customers explaining to them, they could sit wherever they choose and that they would turn the TVs to whatever station that they wanted so they could watch whatever game they wanted to watch. Isabella was also wonderful. She served us all of our drinks while we were waiting to be seated. The entire atmosphere was wonderful the best so far and I have been here several times!!!!
… moreMatthew Trott
I’ve never left a Buffalo Wild Wings until tonight. A friend of mine and myself arrive and wait to be seated. A young girl comes up and asks us how many. We respond that it was just the two of us and she just walks off. Another lady seats us and takes our drink order and appetizer order. She brings the drinks and appetizer then disappears for 45 minutes. We both sat for 40 mins before we decided that we weren’t welcome at this establishment. Mind you, my buddy is a Blazin Member. Y’all can’t be treating him like this. We shall never return.
… moreChristy
Heather is great, she was super sweet and very helpful with helping me decide on a cocktail and then my meal! Everything we had was really good! I will definitely be back, hopefully she’ll have an open table!
… moreTea H
Server was pleasant. She recommended caramel with the cheese curds…shockingly tasty! Nachos were amazing. Wings were perfectly cooked and they generous with the heat.
… moreSam Palomaria
First time seeing a takeout order arrive before the dining in meal. Hope it’s the last.
First time see a grilled chicken order arrive breaded and fried. Hope it’s the last.
First time having warm guacamole. Hope it’s the last.
First time experiencing an abandoned table. Hope it’s the last.
First time in years I felt compelled to leave less than 5% tip. Hope it’s the last.
… more