


Chipotle Grand Ave. is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill in Saint Paul, MN
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Reviews
Asked for guacamole on side and once getting to register I couldn’t remember if I had gotten it on the bowl instead of on the side.
Multiple times I said they can open the bowl to confirm if it has been on the bowl or not and they did not. They even made up a side of guacamole and didn’t give it to me. I
got a side of chips and went home to open my bowl to no guacamole and the stalest chips I’ve ever had.
Sad experience for spend over $12 on lack of ingredients and food that wasn’t good.
You brought race into this situation with zero evidence and built an entire narrative off your assumptions. Saying “I bet she wouldn’t have said that…” is not accountability! It’s speculation based on who you noticed in the room. Referring to “a room full of Black people” is grossly objectifying. You used Black people as props to support your argument instead of seeing them as individuals who had nothing to do with your complaint.
Most telling, you centered your outrage on a white man being spoken to rudely, as if rudeness only matters when it happens to him. The issue isn’t who was in the room or what race anyone was…the issue is behavior. You chose to racialize it in a careless, biased way.
If you want to be taken seriously, focus on what actually happened instead of projecting motives, flattening people into scenery, and framing harm selectively.
You know who you are XOXO
The employees seemed cool and all, but I was picking up a huge order for my brother and I got in to pick up a 4:30 pickup order maybe about 4:36 (it was icy out and I had to park further than I expected) but when I asked the folks at the counter, they said that they were expecting me a long time ago and that the food was on a table in the back and had been there for hours. I was apologetic that there was some sort of mix up but showed them the order confirmation saying the pickup time.
The receipts on the bag definitely said the 4:30 though. Normally I’m not fussy about food sitting a bit, but my brother ordered a lot of food to do a bunch of meal prep and store it in the fridge/ freezer, and it might not really be safe to eat if the employee wasn’t exaggerating. I doubt it was totally their fault, they probably get told to make a bunch of stuff as soon as it comes in, but if companies would staff properly and take better care of their workers, they’d have time to check these things. They didn’t offer to remake it though, and I didn’t realize until I was already gone that I shouldn’t have accepted it. Hopefully my brother can get a partial refund because it was a LOT of food.