Dylan K
Never disappointed here! My wife works late, so this is a weekly go-to for late night dinner. Had an issue modifying an order on DoorDash tonight, called in, and got taken care of no problems (shout out to Evan)! Much appreciated!
… moreJordan Woods
I love taco bell, you love taco, we all love taco bell. But weve all had that one or two experiences where its been less than favorable or the order is wrong. Tonight was one of those situations, im exhausted, barely able to coherently order, my wife has a dairy allergy. I order our food and hers specifically with no cheese or sour cream. They got everything else right but there was cheese on my wifes chalupas. I kindly inform the drive threw lady, they promise theyll fix it. And they do with no hesitation, i pulled into a parking spot to wait for the fix. The AGM Evan Ruth, good lord almighty! That man, he is a leader and im so happy he was there. Not only did he bring the food to our car, he asked if weve ever had the fresca menu, now i have but it isnt very popular and ive ordered it once. He informed us that when your order something fresca style, the employees and managers know that mean 86 the dairy and add pico, at no extra charge. So now not only do i love this location and have visited many times, but im now equipped with the knowledge to order my wifes food with less effort, and a confidence that it will come out not killing her. Thank You Evan!
… moreJustin Butler
Want tacos? just make them at home. This is a soft taco supreme and the biggest one from my box. Portion sizes not worth the money or the wait to get them.
… moreTony LaGuardia
You can’t deny that Taco Bell serves good food that adds flavor to your appetite. However, the establishment at 1672 West Main Street, Lebanon, TN has absolutely HORRIBLE customer service. The Taco Bell app is worthless when you set a time of 5:30pm to pick up your food and at 5:45pm, they finally have it ready. About 5 minutes of that time is standing at the counter with no one acknowledging you. Not a single, “I’ll be right with you.” One person looked at me then turned to the other employees and asked, “who is supposed to be at the counter?” Someone replied with, “you.” So, he waddles over to the counter, starts logging into the system and still doesn’t acknowledge a paying customer. I could have saved him time if he asked how he could help because I would have told him I was there to pick up a prepaid order. None of the employees at this location are worth the money to work there. Complete and total staffing failure. This experience has happened more than once. I just finally got fed up enough to leave my first bad review on Google.
… moreCourtney Noble
Gave manager chance to know that the sauce all over my burrito and more on outside than inside when unwraped luckily i eat in the parking lot on lunch not while driving… but unacceptable esp when it looked like someone punched it while going in the bag get it together and do better
… moreWill Gamache
Stopped in for dinner with my son. Prices are good for the most part, selection isn’t too bad, the store is a bit dated and uncomfortable. The people were awesome! Top notch service. My son’s meal was wrong, they fixed it free of charge. Not the worst place to eat, but not the best either.
… moreAshley Renea
Every time I order good here it’s either hard, not made correctly or just thrown together. Yall really need to have better service. I’ve done 9 years in fast food, this is unacceptable and will not be ordering food again from either location in Lebanon TN
… moreDakota Kinnaird
Went by tonight on my lunch break and didn’t get a single item that I ordered. Got about $10 worth of food for the $20 I spent. Not a big deal if they would answer the phone so I could arrange to replace on my next break or another night but the phone just gives a busy signal everytime I call.
… moreRachael Vieira
Staff was so friendly! Didn’t realize they stopped serving the quesarittos but the staff were so awesome they made something similar for me! Very friendly and the food was great!
… moreSavannah Roberts
Idk how you make a cheesy fiesta potato not cheesy but go off cook. Whoever is on that line doing sauces on 1/14/26. Please get them off or retrain them. There should be no way in hell I have no cheese and all the sour cream in these potatoes.
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