J.M.
I ordered take out an hour before close, 0 other customers in the drive thru. The double pretzel burger. It was extremely greasy, basically soaking in a puddle of grease. My fries were over half way dumped into the bag from their container, and on top of the greasy burger, 0 napkins. I’m not sure if it’s “normal” for it to be this greasy, but the least they could do is throw napkins in the bag!
… moreElizabeth
Bad Customer service. Waited at the speaker for about 20 minutes, barely any cars, the car infront of me has waited 30 minutes. Very Unprofessional and the workers were rude. If you thinking about going to sonic just go to Culver’s down the street, Im telling you their customer service is 100x better.
… moreHeaven
We tried the Pretzel Burger, a double smash with fries, jalapeño poppers, the Flamingo drink, and a Blue Razz slushy with boba pearls, everything was absolutely great. I asked for extra mayo and they definitely delivered; they don’t skimp at all. We went around 6 PM and our food came out quickly. The attendant was polite when we walked out. Overall, a really good experience and we’ll definitely be back when were in town.
… moreM Baer (MAM)
The female taking my order was rude. The young man that delivered food was very bleak running through his spiel but still fine. Food was sub-par and smashed. Slushy was slushing all over the place.
… moreMichael Thompson
Placed an online order, was supposed to pick up at 1:5. Ended up waiting 45 minutes for someone to finally take our name and confirmation number before we finally received cold food, horrible dry chicken tenders and a bad foot long, this is ridiculously nasty. Never had a worse experience at sonic. I want a refund, so I’ll wait for sonic to reply and if they don’t reply or offer a refund I’ll file with my bank….and I’ll leave negative reviews elsewhere i.e BBB, Facebook, Instagram, X etc…
Some photos of just some of the nastiness….
… moreJared Yatch
I had three cars in front of me going through the drive thru. I waited 40 minutes and finally had to pull out of short lineup to get where I needed to go to be on time. This isn’t the only time this has happened at this location. I know as a franchisee myself, I would be pretty upset if my employees were moving that slowly. To many bad experiences at this location. I will gladly give McDonalds my business from now on when I past through birch run
… moreSabrina N
Food is great the staff can be cool but literally they suck at giving change. My change was 16.82, the lady at the window around 2 something of 10/11/25 only gave me 16. Where the hell is the change? I mean okay sure its change but like are they pocketing money?
Edit: Now that I think about the lady had my money fold in half along with the receipt so im convinced she purposely didnt give me the change on purpose.
… moreJessica Green
Ordered food through the app. App said to push the button to have our food brought out to us. We pushed the button and waited for 20 minutes for someone to come on the speaker and tell us the only way to order is through the drive through. Sat in the drive through for another 15 minutes. Food was barely warm. Serving sizes were small. Food lacked flavor. I was so excited to finally try Sonic because they don’t have one where I live. I should have just went to Burger King. I was incredibly disappointed and will never eat at Sonics again.
… moredoug barense
I had the chili cheese dog and it was good. It came with tater tots of which there was no ketchup. The tater tots were good/okay but not having ketchup was a big disappointment. I don’t understand why such a restaurant which advertises so much expressing such great food doesn’t list customer service high on the priorities. This Sonic location is drive-thru only. I would think if customer service were high on the list you would ask customers if they would like ketchup. That just doesn’t seem to happen nowadays. I do not understand why? My wife had the kids meal with two chicken tenders. She ate the tenders but not many of the fries that came with him. Overall I’ve never had and experience at a Sonic location that was great. I don’t get why this seems like it wants to be a great restaurant but yet ultimately continuously under delivers.
… moreEric Otto
2nd update. It has been 2 months and I still have not received a call from the restaurant .
Update: I talked to someone on the chat who wanted me to sign up for the app to have a free fry. I said no. They asked if I wanted the store to contact me. I said yes. I’ve yet to hear from the store. I know the phone didn’t work when I was there is it still broken? When will I hear from the store?
Missing condiments.
Very long wait.
Slots for ordering do not work.
Disappointing customer service.
Shakes and food were good.
Reported to DT cashier that there was an issue with slot 3 and them not answering their phone. They said thanks for letting them know. No resolution no apology . Will not be back to this location.
This location seems to be poorly ran according to other reviews here including my own. I wouldn’t be surprised if this location gets closed.
… more