McDonald’s

  3.4 – 1,010 reviews   • Fast food restaurant

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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Classic, long-running fast-food chain known for its burgers & fries.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery McDonald's 37027

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Reviews

Skip Johnston
We had a very disappointing experience at the McDonald’s located at #11867 on 109 East Park Drive Brentwood, Tn 37027. We visited around 6:43pm on Friday, 11/28/25, and the service was unacceptable. The staff we interacted with were rude and nothelpful at all, which made the visit frustrating from the start and it wasn’t busy.

To make things worse, the food we received was cold, and the bun on the sandwich was old and hard, as if if it had been sitting out for too long. Overall, the quality and service at this location were far below what we expect from Mc Donald’s.

We do not recommend this location based on our experience, Hopefully, they can improve their staff friendless and food quality moving forward.

The Johnstons
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Michelle
This place is always clean and the service is always great. Even if the fries don’t come out warm and fresh, they always replace them when asked. One of the best McDonald’s locations I’ve ever been to. This is the only location I’ll gladly visit with full confidence, all other locations I’m always dubious if I’ll have a good experience.
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Matt Cowan
We were missing items in our meal. We went back through the drive through and let them know. The person on the speaker tried to charge us (claims he misheard us but he asked what we were missing?)

We pull up to the window then they ask again what we were missing. We tell them. They proceed to ask for the receipt and we had it on our phone so give it to them. They took the phone well past the window into the kitchen to review everything. Then the guy asks to see the BAG OF FOOD. Are you not supposed to take food back through the window? Isn’t that a health hazard? We gave it to them anyways to HOPEFULLY get our order right.

He then tells us that we aren’t missing any apple pies and tries to hand us our food back. We were missing a pie and a large fry. We mention the large fry then he said “Oh.. yeah you’re missing that.” and then we said we only had 2 of the 3 pies. Then he said “yeah you’re missing a holiday pie.” BROTHER WERE YOU NOT GOING TO GIVE US THE PIE?? YOU KNEW!

They tried their hardest to not give us the food WE PAID FOR and to make the experience of getting OUR ALREADY MISSING ITEMS AS HARD AS POSSIBLE.

This place is horrible at service and really needs upgrading of staff.
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Anthony Z
DO NOT EAT HERE! I had to repeat my order 4 times for the person to hear me through the bad intercom and when they finally got my order on screen they told me to almost back into someone because they couldn’t figure out the order printed on the receipt. All of that just to not get the food I payed for. Y’all are a bunch of jokes there were no customers and you had at least 3 employees working on one order and you still had so many problems. NEVER EAT HERE!
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kelli k
Friendly staff- hot food.

Used the mobile app and they included everything ordered. This is a great option for folks at the hotels in the area.

Easy to walk between the courtyard and this location.
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Brian J
Guy ordering couldn’t be more of an obnoxious jerk if he tried. Just was trying to kindly make sure our order was correct and bro had such an issue, obvious he hates his job and should just quit because he’s got an attitude issue.
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Ragan Anderson
I’m really tired of this store serving yesterday’s biscuits. If you get to this store in the morning before they run out of the biscuits they had previously heated the day before, they WILL serve you one of these tough, stale, dried out things without hesitation. How much can it cost to throw away these hockey pucks and bake fresh ones?
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addi beasley
I ordered a smoothie and it has black stuff in it and taste old. I’m very disappointed. I just tried to call as well and it went straight to voicemail!
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Chase
We went on a Saturday evening through their drive thru and I am happy to report that all the helpful employees provided us with the best experience possible! We ordered the $5 special value meal which included a fried chicken sandwich with fries, nuggets and a coke. Everything was cooked to order and hot! Special thank you to all the hard working employees and management for your excellence!
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