Chipotle Mexican Grill

  3.3 – 1,256 reviews   • Mexican restaurant

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Chipotle Big Sherm is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Chipotle Mexican Grill 75090

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Order: Order online

chipotle.com

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Chipotle Mexican Grill in Sherman, TX

Nearby Stores · Chipotle Mexican Grill. 3514 S. Highway 75., Sherman, TX, 75090 · Chipotle Mexican Grill. 301 N Central Expy, Anna, TX, 75409. Open NowUntil 11: …

Chipotle Mexican Grill Locations in Sherman | Burritos, Fast Casual …

Browse all Chipotle Mexican Grill restaurants in the United States to enjoy responsibly sourced and freshly prepared burritos, burrito bowls, salads, …

Chipotle Mexican Grill in Sherman, TX

Nearby Stores · Chipotle Mexican Grill. 3514 S. Highway 75. Open NowUntil 11:00 PM · Chipotle Mexican Grill. 301 N Central Expy. Open NowUntil 11:00 PM.

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Reviews

OKCthunderfan85
No sour cream or any other sauce…

Zero customer service.

Out of juices and tea. Drink station disaster.
Over filled trash bins people was just sitting the trash on the counters. Who managing this place. Unreal. Ill go further down 75 to the other one for now on.
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Alex P
They said they run out of ingredients around 9 PM so don’t ever go after 9 PM—by their own statement. I was there at 9:10 today and they were out of half the stuff, said the would not be getting anymore. Said it happens every day. Go to Canes or Panda or Chic Fil A. They have food late. This chipotle said they’re done at about 9 PM.
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Jennifer Harris
All the meat is dryer than the personalities working there. The first few times I chalked it up to being a new place, time to get the employees trained.. at this point its just trash management.
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Morgan Henderson
Gross location. The food was as expected but we stood at the register for a solid 10 minutes before someone came to take my money. No one apologized for the wait or seemed to care at all. The trash was stacked up on top of the trash area and there were dirty dishes piled up 5-7 pans deep all along the counter behind the service line. We went at 3 PM. There were only 2 people ahead of us and one behind. One other couple were in there eating so, they weren’t too slammed to clean up.
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Joel Terry
One of the worst experiences I have had in a restaurant. I haven’t eaten Chipotle in years. They were out of their carne asada, red chimichuri, steak, coke , and ice. My daughter added extra protein in her burrito and when he was trying to wrap it he spilles half of it out every where. They had a pan of steak over by the grill but didn’t want to get it from the grill man until he finished filling it up, so we waited while he cooked two more steaks and cut them up and then they gave me steak. Why not just let me wait until you finish some carne asada if you are going to make me step out of line while and wait on steak while you serve 5 other patrons. Then finally we received our food. My daughter’s had been waiting there on the counter for 5 minutes while I waited and no one offered to let me pay for her. They were very confused and apparently hadn’t been trained to try and take care of the customer. No apologies no attempts to help with anything. All the guests are unhappy. I was being friendly, just laughed because they were so unfriendly. Then I paid $47 for two meals and some queso, what a ripoff. Then went to get my drink out of ice and out of coke. I let them know. No apologies, just “we are out of Coke”. Didn’t stick the ice. Finally we get around to eating. Hey it tasted pretty good! I will probably never eat Chipotle again. I wish I would have gone somewhere else for dinner with my daughter.
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Daniel Lasater
Completely out of queso, shredded cheese, lettuce, and soda at 8pm on a Friday night. Service was pretty good considering how little they had. Portions were decent. Very dirty, but workers were busy. Manager in charge of ordering needs to figure it out.
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yulissa jaramillo
I usually LOVE this chipotle but on saturday me and my family visited this location because we had been craving it for weeks.We get there and its not packed so we decide to dine-in since we’ve never done that before and had some time to kill,we get in line and wait to be served and once we get attended this young dark skinned girl who appeared to be older teen young 20’s was serving the food and had the worst attitude no smile or greeting she was just mean mugging everyone in her sight and i understand if she was having a bad day but she was straight up slamming and throwing things and i don’t think that was very professional of her to be doing that in the presence of multiple customers.She then Proceeds to go to the back to make a quesadilla, and takes a long time, but then comes back with a Hispanic guy who seemed to be very sweet and despise the line building up he had a smile glued to his face, and was asking customers including me how their day was, and if they were going to be dining in or having it to go, which the girl previous did not do any of those things. Then, when all of my family was done ordering, we go to the checkout and there was this light skin white girl that appeared to have red hair who also had a really bad attitude and gave me a snarky response whenever I had made a mistake about wanting to redeem a large queso, but it was regular, which I was nice about,and said sorry i thought it was large but she just had to be rude about it and say it was a regular Practically yelling in my face. I ignore it and go sit down with the rest of my family to eat and glance over to the line and see the two girls laughing with eachother while serving customers which made me feel annoyed and uncomfortable and ruined my whole experience i was really excited about.
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Manuel F. Aguinaga
I’ve been to this location quite a few times since I moved to this area. This Chipotle is consistently out of several ingredients anytime after 5 or 6 PM. I’m not sure if it’s a management or logistics issue, but it’s quite annoying since it’s a repetitive issue. My advice is order thrue the app for Chipotlane pick-up since they seem to always have all the ingredients on the back line. They won’t share that with the front of house guests.
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Abbey Trach
I can count on one hand the amount of times I have taken the time to write a review. My experience was so bad today that I am taking the time to write a review, and despite living on this side of town, I will from now on be driving all the way across town to go to the other Chipotle location when I want it.

I placed a mobile order because quesadillas are only available with online orders. My phone said it would be ready at 5:20 PM. That time rolls around, it says my order is delayed and won’t be ready on time. No problem, I go run some errands to wait until the app tells me the order is ready for pickup. About 15 minutes later, it is marked ready for pickup. Sweet! I go to the store to pick it up.

I go up to the cashier, as I have been instructed to do on a prior visit by the store’s staff, to tell them I have a mobile pickup. The cashier pretends not to see me and I have to get HER attention to ask about my order. Without even going to check, she says “I think they’re working on it.” Okay, no problem, I’ll wait a few minutes.

30 minutes go by, people come and go and get their orders, I ask again, “Are you sure they have my order? It’s been 40 minutes since my pickup time. If it’s not ready at this point, I’d like to cancel because I’m really hungry and getting off a 12 hour work day.” Another employee chimes in that they are really backed up due to a fundraiser and have “like 30 orders” back there, insinuating that I need to be more patient. I’ve been waiting almost an hour. I just wanted to cancel.

A few minutes later, she says “They’re just getting to the 5:50 PM orders, so your order should be out soon.” I told her my order was for 5:20 PM and she looked shocked and then suddenly within 10 seconds they had “just completed my order” (it was marked complete 30 minutes prior to this). And to top it all off, it was not complete because my rice and drink were missing.

I don’t know how the mobile order system works on their end, but orders should not be marked as ready for pickup if they are NOT ready for pickup. Wasted an hour of my already extremely long day. I understand being busy and having a crazy rush, but just be honest when orders aren’t ready so I can cancel instead of wasting my time. Customer service needs a major rehaul here.
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Pierce D
We stopped here as we were driving through even though traffic was heavy to get in. The line was a bit long but the staff was nice. The girl doing the tortillas had her nail fall off in the white rice for my order. Luckily, she noticed it and threw all the white rice away. They did forget two of our other items but were friendly to correct it. The place was a bit dirty. Bathrooms were gross. But it’s lunch time, I can forgive that. They were slammed.

Food was on par with Chipotle quality. That’s the only expectations I have for chipotle these days. Overall, good experience but that’s compared to other chipotles. I come for the food, not the cleanliness of the place.
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