Cold Stone Creamery

  4.0 – 99 reviews  $$ • Ice cream shop

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For more than 30 years Cold Stone Creamery North Augusta, SC has been serving up the finest, freshest ice cream, cakes, smoothies, frappes and shakes using only the highest quality ingredients, and of course, our signature process of preparing your custom ice cream creation on a frozen granite stone.

Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.

Cold Stone Creamery 29841

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Reviews

Dj Sullivan
The young ladies working here truly make a great place amazing! The service and kindness of these young workers were amazing!

I opted for the cheesecake berries, and it was amazing! They roll the ice cream on a cold stone and fold the fresh berries into the ice cream. My wife and daughter each loved what they got as well.

We are going back again tonight:)
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Melissa Seabolt
It would be a lot better if there was actually air in the building! I come in from the hot thinking it’s going to be cool inside and it’s just as hot on the inside as it is on the out. Can’t have good spirits when your hot ‍♀️
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A Pandey
Very clean location. The staff was attentive and efficient. We enjoyed a couple of different flavors with addings… it was all tasty.
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Bernard Barbour
Love the ice cream variety, seating indoors or outside, and the ice cream taste amazing especially on a hot Sunday afternoon. Certainly my go to spot now for ice cream On Sundays.
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Leta Westfall
I just want to give a huge rave to Natalie. She is always such a delight to see when I come in! I’m there at least once a week, and everytime I see her she is always smiling, so friendly, and goes above and beyond at her job!
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Summer Barge
EDIT TO ADD: when I came to pick up, they told me to leave and then come back hours later, not just wait a little bit. She said it wasn’t ready at all, even though I received confirmation it would be ready by a certain time (12) and I still gave almost 2 hours after that time for it to be ready as I showed up closer to 2. The staff was sweet (2 teenage girls no manager there) but had no idea what to do and was obviously overwhelmed. She then wrote happy birthday in shaky letters across the cake last minute. It was very disappointing especially when the manager seems to have no remorse for the situation and instead blames it on the time I booked even though that option was available online. I received email confirmation too that it would be ready by that time, not that it might be ready or that I would have to switch it out for something different last second with hastily written words on it. I was also told there would be a refund given while I was in the store and stressing about what to do, as I was told to leave and come back hours later. They could have called to let me know the situation and that they were behind and what my options were beforehand if they knew they were slammed and running behind the confirmed times that were sent to paying costumers.

Placed an order online for a birthday cake to pick up the next day at 12. tried to pick up after 1 and was told the cake was not ready at all and I would have to come back. The party was happening within 20 minutes. The 2 workers told me to go ahead and grab a cake from the freezer (different than what I had initially ordered) that I would be refunded to my card. I rushed out to make the party. They then never refunded me and when I tried to dispute with my bank, they lied and said my husband came in (??) and just took a cake from the freezer and that my original cake was ready. This is not true at all and super bizarre they would lie. I was told for my hassle, wait time, and cake that was not the decoration or flavor we wanted, that we would be refunded but then they lied.
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Phillip C.
This was a really good experience. I got there right after they opened, so everything was clean and organized and there wasn’t a line for service. There’s no inside dining options since they are using tables to ensure 6′ from the counter but it didn’t prevent me from seeing the product or watching them make my ice cream. Really impressed with the customer service and efficiency overall and would definitely go back again!
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DSo
I just love it, this is my favorite I full recommend
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Abbee Langston
legit so sad and disappointed. a gurl just wanted her sweet treat for the night, pull up at 8:40, door were locked and they close at 9. the “employees” all though they looked like hooligan TEENS were sitting down eating, messing around, hoping on each others backs and acting a FOOL just stared at us confused to why the door wouldn’t open. i can’t even express my disappointment. so not cool. y’all actually suck for that.
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Haylee Solomon
I’ve had my bad experiences with this North Augusta Cold Stone. Its a really good franchise when it comes to everything being fresh and stuff. In this store its the management. As you can tell by the replies to this review section he is very snarky and just a straight a hole. Its so sad that a store with such potential is run the way it is. But you know there are 2 sides to every story
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