Zee L
Extremely disappointing experience at the Wendy’s located at 3015 Panola Rd, Lithonia, GA. My order was missing several items and when I politely informed the staff, they responded with rude and derogatory comments instead of correcting the mistake professionally.
To make matters worse, I was initially given only a partial refund for the missing items. It was only after I requested a copy of the receipt that they suddenly issued the full refund, which was very concerning. Customer service and professionalism at this location are clearly lacking.
… moreNatasha Statum
A guy named Edgar took my order smash young guy. He was very friendly and polite and Justin had me my food. He made sure everything was correct before I pulled all overall great customer service in those two guys needed recognition so I wanted to make sure they received it
… moreDSN
We were welcomed early in the morning on the 14 of December 24, by a very nice lady who explained the meal options like she memorized it from coming their with her parents as a child, but seriously, she is friendly, super cool and knowledgeable. I give her alone 10STARS. For being the coolest Great experience being there. The place was clean inside and out ⁰
… moreBren
The best customer service. I had to pay them a personal compliment for their service and kindness. It was like the old days of service with a smile. Go to this location and experience it for yourself. The young gentleman taking our order was polite and patient. He smiled when we pulled up to pay. That’s when I told him his customer service was great. Yep, I am the one who will drive to a certain location for great service. I like to be treated a Cera way when I am parting with my funds. Keep it up. Train others and be blessed.
… moreBrianna Fripp
Make double sure to check your order before you go. I had two identical burgers and both were messed up in different ways. I’d understand more if the restaurant was busy at the time, but it was not. I had to wait extra time to the side and still my order was wrong. I had no time to go back out once I got home and realized. Also trying to talk to Wendy’s Customer Service Advocate is useless since it seems like you can’t get anyone on the line. So make extra certain to check your orders. Now let me go back to wiping off ketchup off one burger and imagine the taste of a tomato and lettuce for the other one.
… moreAmirah El
Please do not go through the drive through. They have rude, condescending employees.. I had someone so rude my entire appetite was lost .. They were out of items, were slow to take orders and totally unfriendly at the window. Whoever was working the drive through on Sunday Dec 1st at 12:15 should NOT be taking orders. I would be overly skeptical about her even cleaning the store. A very unpleasant and unappealing young woman. .
Hopefully, Wendy’s can work on training her better.
… moreEarionna Smith
Manger was upset because she given me cold like not even room temperature. At drive through window. Very unprofessional, and because of the area it’s in don’t mine act like it. Definitely will not be back here. 12:17pm I arrive.
… moreTia Morse
I ordered drive thru pick up. I had to wait on my order. One sandwich was so dry you could choke on it. The other sandwich was much better until I found myself chewing on something that wasn’t supposed to be there. I pulled a damn bread tag out of my mouth….a black bread tag. I’m over it! About to stop eating off Panola Rd PERIOD!!! I Could have taken that $25 and went in Publix and grabbed some chicken from the counter…..disappointed…..I wonder what else falling in people food
… moreShanta’e Martin (Smoov)
I just wish customer service at this location was a thing. I ordered a bake potato and chili (with cheese and onions cause it’s a thing) for my kid. Look at the picture below. Like why would you not dice the onions like every other Wendy’s? Then it’s a lot of sliced onions like come on . I know you have a knife back there cause I used to work for Wendy’s. And if your gonna give me sliced onions like this at least put a knife in the bag ♀️ I want to support yall cause your right up the street from my moms crib but dang yall make it so hard.
… moreNelija Amour
I blame myself… I should have known better than to come here. However, it was on the way home, and I needed to feed my child. I waited in line for 17 minutes for my order to be taken and within those 17 minutes I begged my child to let me take her somewhere else. I waited another 20 minutes for my order. The only reason I stayed is because my child insisted upon having a cheeseburger from Wendy’s. The place was filthy. There was water all over the floor. And the more that I think about it, the fact that I let my daughter eat the food I’m questioning my own parenting. This place will never see me again, not that they care based on the customer service And care that the employees showed to the customers and the actual restaurant. This goes for the managers all the way to the cashiers. I did happen to get a glance of their health rating, which was an 87. Not the worst but definitely not the best.
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