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Fast-food burger chain serving sides such as chili & baked potatoes.
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Wendy’s Wicks Road in Brentwood, NY
Visit Wendy’s at 37 Wicks Road in Brentwood, NY for quality hamburgers, chicken, salads, Frosty® desserts & more. Get hours and restaurant details, here.
1 Wendy’s Locations in Brentwood, New York
Browse all Wendy’s locations in Brentwood, New York for quality fast food, burgers, chicken sandwiches, salads, meal deals, and Frosty made with the real …
Wendy’s® | Home of Fresh, Never Frozen Beef Since 1969
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Reviews
Yen Cruz
I was arriving at the drive-thru and ordered two Dave’s Doubles with meals, including an extra large fries. When I pulled up to the window, I paid and went to the second window, but they gave me only one meal and an extra fry. I told them I had ordered two meals, but they said that’s not what the order shows.
I called and asked for the manager, who understood. Then a guy Jefferson or Edgar got on the phone. His tone sounded agitated, and he said he would ask me if I ordered one or two Dave’s Doubles. I replied that I ordered two meals, and he said he would ask me through the window but I “drove off” , “You didn’t ask me, and if you did, you could’ve just opened the window to check.” Instead, he gave me my change and said nothing after. I get it ur stressed.
The worst part was the second-window staff. One girl, Hispanic with blonde hair and braces, idk seemed annoyed while I explained that I ordered two meals, not one and she has poor communication skill. I think the other guy understood, but I couldn’t argue with him he seemed genuine so I just said, “It’s fine, thank you,” and drove off.
(Manager, if you’re going to hire people, hire those who actually care, not teens who just want to get paid like the girl and get agitated for not doing their job correctly ) btw everyone go to Hauppauge or deer park atp.
… moreI called and asked for the manager, who understood. Then a guy Jefferson or Edgar got on the phone. His tone sounded agitated, and he said he would ask me if I ordered one or two Dave’s Doubles. I replied that I ordered two meals, and he said he would ask me through the window but I “drove off” , “You didn’t ask me, and if you did, you could’ve just opened the window to check.” Instead, he gave me my change and said nothing after. I get it ur stressed.
The worst part was the second-window staff. One girl, Hispanic with blonde hair and braces, idk seemed annoyed while I explained that I ordered two meals, not one and she has poor communication skill. I think the other guy understood, but I couldn’t argue with him he seemed genuine so I just said, “It’s fine, thank you,” and drove off.
(Manager, if you’re going to hire people, hire those who actually care, not teens who just want to get paid like the girl and get agitated for not doing their job correctly ) btw everyone go to Hauppauge or deer park atp.
Alain Dambreville
I was at this location Saturday evening . A group of teens were making an order when I walked in so I asked to use the restroom. I came out and one cashier was talking the same group of 7-8 orders. A manager was making the order Another available register remained open . I finally placed my order after 10 minutes and an available register and staff. Another 5 minutes pass. I watched the same manager (perhaps) give out 2 big online pick up orders . My single burger and fries sat as she accommodates everyone one else , even prepping an order of a customer behind me. I was in front of this manager in plain sight , it wasn’t til I verbalized I’ve been waiting too long for an order she turned and picked up burger off ledge and a medium size fries and handed it to me, no eye contact, no apology . She was all smiles with everyone else . The cashier actually had his finger in my cup as he took it from dispenser and gave a little defense when I requested another. Horrible experience. No diversity in this location and it looks like staff favors one demographic from inside and with customers.
… moreSandra Guardado
Around 11 this morning I placed an order for pick up on the uber eats app. I went inside showed this Spanish old lady my order number on the uber app and she said they did not know about it and she just kept yelling to another co worker of hers how she doesn’t know how to check in the system and how there’s no manager around to help figure it out so she walked away. Another worker a young lady who was nice and trying to help was trying to figure out but it upset me how I would get charged twice which is why I decided to just walk out. I was extremely frustrated that no one knew how to check an online pick up order. I was charged close to 13 dollars for this order that I did not receive.
… moreHerbon
When i was ordering food for me and my manz i saw two people ik start throwing handz. dis place is so good i love it i go here everyday.
… moreHenry Ortiz
I went to this wendys tonight at 12:15 am the Dave’s single was cold and cheese looked like it was sitting for a while so the cheese wasn’t melted the burger was cold. I ordered a triple baconator just the sandwich and I received a triple sandwich with lettuce tomatoes onions and pickles and lets not forget the NO BACON I didn’t even ask for all that stuff I just wanted a normal triple bacon how do you mess up a sandwich that your well known for… not going back im only going back tomorrow to get my money back.
… moreFrancis Galluzzo
Service leaves much to be desired. Going through the drive through, there were no other customers yet it took 10 minutes to receive our food. They forgot the coffee and had to go back for it, which took even more time. I got no straw for my drink. The last time I was there I paid for a frosty tag that I never got. I will not be going going back here, it’s a waste or time and money.
… moreMatthew Terrano
I give this Wendy’s location a one-star rating because the staff was completely incompetent and provided terrible customer service. From the start, the lady at the speaker took forever to take the order (which was a mobile order pickup, so she just needed my name) and seemed to not be paying attention, which wasted my time and caused frustration.
Furthermore, the staff’s refusal to provide change for a 10 was unacceptable and inconvenient, given that we were splitting the bill with coworkers. Their response of “we don’t do that” was unhelpful and unprofessional.
To top it all off, the food I received was completely wrong, even though I had specifically requested no lettuce, tomato, or mayo on the chicken sandwiches in the mobile order. This shows a lack of attention to detail and care for the customer’s order.
Overall, this Wendy’s location failed to provide the level of service and quality that customers should expect from a fast-food restaurant. I cannot recommend this location based on the terrible experience I had.
… moreFurthermore, the staff’s refusal to provide change for a 10 was unacceptable and inconvenient, given that we were splitting the bill with coworkers. Their response of “we don’t do that” was unhelpful and unprofessional.
To top it all off, the food I received was completely wrong, even though I had specifically requested no lettuce, tomato, or mayo on the chicken sandwiches in the mobile order. This shows a lack of attention to detail and care for the customer’s order.
Overall, this Wendy’s location failed to provide the level of service and quality that customers should expect from a fast-food restaurant. I cannot recommend this location based on the terrible experience I had.
G San
Went through the teller, and they always have somebody. That does not understand when you make the order. And they always mess up onto my sauce for my chicken nuggets. But the food is good and fast.Just what I needed.Don’t wanna complain too much
… moreAlba Martinez
To be honest I don’t even know why I keep going to this location. I always specifically ask at the drive thru speaker for condiments and such and then again at the window (both in English/Spanish) but these employees always have a smirk on their face and laugh or on their phones and gossiping when you’re trying to double check if everything is in the bag & correct. They almost swear every time that it is meanwhile when I get to your destination once again missing things like always. What kind of service is that?! Very disappointed, it’s like they care less every time.
… moreJacqueline Lopez
Staff here are always nice service is fast
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