Penny Jordan
Went thru drive thru at approximately 11:15. Ordered 2 number 2’s, the taco SUPREMES! One order hard shell, one order soft shell…… Did not get supreme tacos for either order. The hard tacos were broken, the meat was cold. I called and the manager on duty told me to come back and they would make it right. Tried saying the order taker couldnt understand because of the wind. I explained to her that she asked us numerous times, and clarified that we wanted supremes. I then asked her if I could leave my name and she said they don’t do that but we could come back any time in the next 2 days to get it made right…… Mind you, she never told me her name until I straight up asked. She just said tell them the mgr on duty approved it. As someone who has worked fast food before, and was a store manager, I knew this was BS. If you don’t have a name, they won’t honor the mistake. I had to pry her name out of her.
I’ve been going to this site for years, so I’m very disappointed in tonight’s service. Crew and manager both sucked!!!!!!! I basically had a lettuce taco. Hardly any meat or cheese and paid over $20 for this crap!
… moreHolly Stillings
I order here often on my lunch breaks where I order ahead on the AP, and even when I alter items or add things to my burritos I never have any issues. Even when I’ve had some very small minor things missing a couple times just being nice to them, being patient, and saying I had something missing from the order had the issue resolved with not much time at all and then I even ended up with being offered extra items for the inconvenience. its fast food and the people working there are human…. The service is always quick and they are never rude when I have gone there. . I appreciate them doing their jobs quickly and efficiently where I can get my food in a timely manner on my breaks with never any real issues.
… moreMarty
4 Stars, For fast food tacos they were pretty good. New updated interior, clean and comfortable. One of the better taco bells i have ever been to.
… moreEric Felix
Been living in Spring Hill for 3 years and this is my first visit. Have driven by it countless times. The drive thur away seems to be busy.
The environment inside was quiet and the employees were nice and helpful and the place itself seemed reasonably clean as well as the bathroom .
The only true issue is having to use a keios to order your food, unfortunately that is the tread everywhere.
… moreRob
Julianna, the girl running the drivethrough, was an absolute delight when I visited this store last week. From the moment I heard her voice on the intercom, I could hear the smile on her face; a smile that also greeted me when I drove up to the window. What a great attitude she has — it’s something I wish was more common not only in younger people, but in all people these days. The food was great as well. I told my wife that those crispy chicken burritos and tacos would taste just as great if served at a more expensive sit-down restaurant — they are truly delicious. This location gets bonus points for knowing how to make a chili-cheese burrito; something the other location on County Line Road doesn’t do.
… moreDavid Small
Order is never correct. This food taste like I came out of refrigerator. The soft tacos actually should be labeled hard because they feel and taste like they’re at least a month old. I will never ever go to the storing again. It’s gross. It’s disgusting.
… moreHeydis Caridad Hernandez Gonzalez
I waited 20 minutes for a GrubHub order and had to leave and cancel it because they were only paying me $5 for it, and I’d wasted too much time waiting. This restaurant prioritizes drive-thru and walk-in orders over app orders, and that’s not how things work. I used to be a restaurant manager, and orders should be processed in the order they come in, not the order they want to. I was a customer of this Taco Bell because I love tacos, but I won’t be spending my money here again.
… moreAnna Bee
After waiting 40 minutes in the drive-through I Got handed a bag of rolled up raw cheese . Not a single thing was cooked . Just an entire bag of uncooked rolled up cheese . The tortillas weren’t even warm.. so I go inside wait for my order to be remade again and then got handed another bag of cheesy roll ups still un cooked . It’s just rolled up cheese that had to be melted.. 10$ and over an hour later at 11pm and I’m now looking for somewhere else to eat .
I’m just kind of blown that they thought that was OK..definitely don’t recommend this location
… morek S
I’m tired of checking my order Everytime to see if it’s done right. They like to give you one less item with your order.
… moreShelby Hatte
I waited inside for 20 minutes and then waited outside for 10 minutes and then when we went inside, no one even asked us if we needed help. They didn’t try and take our order like they didn’t try and interact with us at all and there were people standing around literally watching the other people work and doing nothing. I do not recommend this Taco Bell at all.
… more