Laila Hooper
I ordered a burger tray from here and the burger was pink on the inside. The customer service is good from my experience but the cooks definitely need to do a better job
… moreMorris Gram
I bought a strawberry banana, milkshake and a cookout hot dog with everything on it 3/5/26, the milkshake was running and very loose. The banana was not cut and or sliced. It looks like they put the whole banana in the cup. The hot dog tasted like a six-year-old kid made it. Someone needs to check on their employees at this location. Please
… moreJoshua Calhoun
Came to this location as it was convenient to get a quick lunch. I come to this location enough however something’s just don’t sit right with me. A few times i have came, I’ve been told that they not taking orders in the second lane due to staffing, other times when I’m in the first lane, once i pay and wait for my food, they ask me to move to the second window to pick up my food. First time i was ok, confused yes but i did it. To my surprise, it’s been said by my coworkers that they made them do it too. So today, i go place my order in the first lane, drive up, pay, then the employee ask me to drive to the other window. There was no other car in the drive thru and i only ordered one tray. I said no to the employee because there was no reason for me to go around the to second window. His response “ok well suit yourself” . This is just poor customer service. I really hope the owner or corporate takes the reviews seriously because they are completely true.
… moreKelly
I had 2 other people in the car with me and nobody knew what they wanted it was midnight and we were being a little complicated (I work in food service) there was an African American man with glasses working in the drive thru and he was so patient and kind to us. The food was hot and fresh and the milkshakes were amazing.
… moreLogan
I visit this location at least 2-3 times a week, and the food is usually good, but it just keeps going downhill… The sanitation score dropping to a 90 is off putting. Last night I got a meal from here and I finished my drink but when I went to dump out the melted ice/leftover drink this morning I see a decent sized piece of plastic in my cup… I wont be going back to this location anymore. Trash in my drink and who knows what else is going on in there to get a 90 for sanitation…
… moreSew J
I kind of written off cookout years ago, but a family member said they had gotten better. So I thought I’d check it out. I visited this location because Milton Road ran out of hot dog buns. Yeah, I just said that. Unfortunately, I wasn’t convinced it was time to return. The hot dogs I received from here had burnt old chilli and the buns seem to be past their point of freshness. I receive regular fries as opposed to the cajun fries I ordered. The drive-thru attendant was pleasant.
… moreHaley Kingrea
Confusing layout at first (in the dark at least) but really worth it. Fast service, kind workers, and fresh food like hot. Good portion sizes at this location too
Update 11/13/25
Really gone downhill. Service is slow now, they randomly send people out of lanes and randomly close/open the second lane with no warning. Out of 30% of the menu at least. They’ve apparently permanently run out of multiple menu items. Sad it used to be great quality but it’s made I completely 180 in just a few weeks
… moreChris Keith
I paid for my order and was waiting when this guy yelled across the window that I could pull around but little did I know he was talking to the car beside me. No problem right? I’ll just go to the window and pick it up since I already paid for it. This guy purposely ignores my presence and after 5 mins of waiting this dude passive aggressively mumbles while handing other orders that came after me “man y’all gonna be wait for a while idk what y’all thinking” so I say yo I already placed my order then he responds with attitude saying “I wasn’t even in his line” as if it mattered my order was right beside him. He stared cussing me out as if he was coming out to prove how tough he was lol I wish he would have but the night manager closed the window probably to protect his job got me my order. Nice lady. But this was First time coming to this location and definitely my last time customer service is not his strong suit
… moreEli Gamble
I went to this cookout today, 0217/2026 around 11:30am. The young lady at the window had the nastiest attitude. Not only that she got my order wrong and over charged me for my food.
Worst experience by far.
… moreAlicia Johnson
They used to have footlongs. I would have given them 5 stars for the footlocker hot dogs.
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