
Find your nearby Taco Bell at 2220 Main Street in Longmont. We’re serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.
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Taco Bell® in Longmont, CO – 2220 Main Street
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Reviews
I ordered 6 crunchy tacos and the drive thru asked if I wanted supreme. I said yes and when I get home to eat, its just 6 regular tacos and all of the shells were broken! Some even had a second shell so the taco wouldn’t fall apart(still did). Worst tacobell location to go to.
The most egregious issue was with the potato tacos. The potatoes were rock solid—literally inedible. Knocking them on the table sounded like hitting a rock. They were so hard I couldn’t even bite through them, leaving me to wonder if they were overcooked or just extremely old and refried. Additionally, none of the extra sauce or sides I ordered were included.
I contacted DoorDash first, only to be redirected to the Taco Bell store since the payment was made through them. After calling the store five times, an employee finally picked up, responding with a brusque “what do you need?” rather than a proper greeting.
As I tried to explain my situation, the employee started talking to his coworkers in Spanish about missing trays of meat and other issues, completely ignoring me, assuming I couldn’t understand. When I interjected to ensure he was still on the line, he responded rudely and dismissively, telling me, “it’s not my problem, I can’t help, call DoorDash.” Since he hadn’t even listened to me the first time, I had to explain myself again, and he realized that DoorDash wouldn’t be able to help. He then said, “oh, you did it through our delivery app? Then call corporate because I’m not doing anything about it.”
Throughout the call, I was trying to be really nice because I understand people are busy, but not once did I raise my voice or be rude back to him, aside from being stern toward the end. When I requested to speak to a general manager, he claimed to be the manager and continued his rude and unhelpful attitude, refusing to give his name and sarcastically stating his name was “Taco Bell.” Frustrated and realizing that he was going to continue to be rude and that this phone call was going nowhere, and I wasn’t going to just be yelled at, I hung up and contacted DoorDash again. They managed to secure a refund from upper management due to my history of orders and because they too received unhelpful and rude commentary from the store employee.
As a manager in a local restaurant, I understand the challenges of the job, but the level of rudeness and dismissiveness I encountered is inexcusable. At no point was I offered an apology or any assistance. I will be reaching out to Taco Bell’s corporate office to address this issue.
Overall, I would not recommend visiting the Taco Bell on Main Street in Longmont, especially during the night shift on Thursdays when this manager is working.
We do eat here because we know what we’re getting in terms of the food and hey, it’s easy if we neglected to have a dinner plan. It’s not a terrible experience, but nothing special either.