Gino’s Pizza and Subs is a locally owned, family-friendly pizzeria in Madison County, right on route 29! We’re proud to provide hand tossed pizza, pasta, specialty subs and sandwiches. We also provide a variety of menu items to accommodate everyones hunger. The pizza oven is always on. Come visit us today!
Hours
| Wednesday | 11 AM–9 PM |
| Thursday | 11 AM–9 PM |
| Friday | 11 AM–9:30 PM |
| Saturday | 11 AM–9:30 PM |
| Sunday | 12–8 PM |
| Monday | Closed |
| Tuesday | 11 AM–9 PM |
Address and Contact Information
Address: 2679 S Seminole Trail, Madison, VA 22727
Phone: (540) 948-4141
Website: http://ginospizzaandsubs.com/
Menu Photos
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Reviews
Elena Lamplugh
We always order the pizza and its delicious! This past weekend we stayed at Madison Vines and had dinner here! I highly recommend the chicken parmesan meal! It was crispy chicken, savory sauce and pasta was perfect! Along with the bread! Also the steak and cheese sub was amazing! The next day we went back for lunch and the chicken ceaser was amazing! Just lunch, date night, dinner out as a family or grabbing a pizza to share this is a great place!!!
… moreHayward Cowan (Ward)
I had the super steak and cheese sub and it was one of the best steak and cheese subs I’ve ever had. It was loaded with meat and vegetables and cheese, the only thing that could have made it any better would be if they had a house sauce they could put on it instead of mayonnaise
… moremike hassa
Called in an order for two steak and cheese subs — one without onions or tomatoes, and one without tomatoes and lettuce. I was told the order would be ready in 10 minutes. I intentionally arrived after that timeframe had already passed in order to avoid waiting.
Upon arrival, I was informed there had been a mix-up in the kitchen regarding the toppings and that the sandwiches were being remade. While standing at the counter, I observed the sandwiches come out of the kitchen window, only for the front counter employee to check them and send them back because they were still incorrect. At that point, they were being prepared for a third time.
These were straightforward modifications clearly communicated when the order was placed. The purpose of calling ahead was to avoid a delay, yet I experienced a significantly extended wait solely due to repeated preparation errors.
When I expressed concern about the situation and stated that I did not believe I should be responsible for paying full price after multiple mistakes and delays, the owner became involved. During that conversation, he suggested that perhaps his staff was “having a bad day.” While I understand that employees can have off days, that explanation does not change the customer experience. In a food service establishment, management is ultimately responsible for ensuring order accuracy, quality control, and professional service regardless of internal circumstances.
My initial payment was voided, but it was not clearly communicated whether the corrected sandwiches would still be provided. It became clear that if I wanted the food, I would need to pay again. No apology was offered for the repeated errors or extended wait time, and no attempt was made to offer any concession for the inconvenience.
I contacted the family member the order was for, and they still wanted the sandwiches. I paid again and waited again. When the sandwiches were handed to me, I checked them before leaving and found that they were still not prepared according to the requested modifications. At that point, my only options were to have them remade yet again or accept them as they were. Given the time constraints and the prior delays, I chose to leave with them as prepared.
I also requested printed confirmation that my original credit card transaction had been voided. I was initially told that printing such confirmation was not possible and that it would only show as voided on their point-of-sale screen. After pressing the issue, a void receipt was printed without difficulty. The initial claim that this could not be done was concerning.
Mistakes can happen in any restaurant. However, best practices in food service include accurately following clearly communicated modifications, verifying orders before they leave the kitchen, honoring quoted pickup times, communicating transparently about delays, and taking responsibility when service falls short. In this case, those standards were not met.
In total, I paid over $28 for two sandwiches that were made incorrectly after three attempts and a prolonged wait, without an apology or meaningful effort to restore the customer experience. That level of service is disappointing and not what customers should reasonably expect
… moreUpon arrival, I was informed there had been a mix-up in the kitchen regarding the toppings and that the sandwiches were being remade. While standing at the counter, I observed the sandwiches come out of the kitchen window, only for the front counter employee to check them and send them back because they were still incorrect. At that point, they were being prepared for a third time.
These were straightforward modifications clearly communicated when the order was placed. The purpose of calling ahead was to avoid a delay, yet I experienced a significantly extended wait solely due to repeated preparation errors.
When I expressed concern about the situation and stated that I did not believe I should be responsible for paying full price after multiple mistakes and delays, the owner became involved. During that conversation, he suggested that perhaps his staff was “having a bad day.” While I understand that employees can have off days, that explanation does not change the customer experience. In a food service establishment, management is ultimately responsible for ensuring order accuracy, quality control, and professional service regardless of internal circumstances.
My initial payment was voided, but it was not clearly communicated whether the corrected sandwiches would still be provided. It became clear that if I wanted the food, I would need to pay again. No apology was offered for the repeated errors or extended wait time, and no attempt was made to offer any concession for the inconvenience.
I contacted the family member the order was for, and they still wanted the sandwiches. I paid again and waited again. When the sandwiches were handed to me, I checked them before leaving and found that they were still not prepared according to the requested modifications. At that point, my only options were to have them remade yet again or accept them as they were. Given the time constraints and the prior delays, I chose to leave with them as prepared.
I also requested printed confirmation that my original credit card transaction had been voided. I was initially told that printing such confirmation was not possible and that it would only show as voided on their point-of-sale screen. After pressing the issue, a void receipt was printed without difficulty. The initial claim that this could not be done was concerning.
Mistakes can happen in any restaurant. However, best practices in food service include accurately following clearly communicated modifications, verifying orders before they leave the kitchen, honoring quoted pickup times, communicating transparently about delays, and taking responsibility when service falls short. In this case, those standards were not met.
In total, I paid over $28 for two sandwiches that were made incorrectly after three attempts and a prolonged wait, without an apology or meaningful effort to restore the customer experience. That level of service is disappointing and not what customers should reasonably expect
Heather H
Came in for a late lunch/early dinner. Ordered Spinach and artichoke dip and the Meat lover pizza. We asked for light on the pizza sauce, but also for a cup of pizza sauce on the side because I like sauce, but my mother doesn’t. The servers kept trying to bring the wrong food to our table. First, they brought over meatball spaghetti, then someone came over with French fries. They gave us a number for the table, but took it away after we got the spinach dip. Kept telling them that isn’t what we ordered. So, they just need to work out a few kinks with service. The pizza was delicious. A lot of meat and a lot of cheese. We ate almost the entire pie except one slice. They didn’t bring me the side cup of sauce. I didn’t bother asking for it again. All in all I think this will be a nice addition to this town.
… moreNicole Jenney
Yummy pizza! We got some appetizers and they automatically add .50 to each one for the dipping sauce (marinara and ranch) without asking which isn’t a big deal but feel like they should just add that to the price for transparency. Food was pretty good- worth a stop for lunch or dinner in you’re hungry in the area!
… moreChristopher Knutson
Got the signature burger and pizza, came back the next night and got the chicken parmigiana. Both are bomb. Mucho delicioso
… moreLisa Judd
This is hands down the best pizza I’ve had in years! Everything about it is absolutely amazing! Will definitely be stopping in every time I pass through or near Madison
… moreBeBe
We were trying to find a new Pizza / Itialian restaurant and decided to try Gino’s and wow we are so happy we did!!! They didn’t disappoint everything we ordered from the salads, pizza , mozzarella sticks and the Stromboli were perfectly prepared !! Salads were cold ,crisp and fresh! The hot food was hot . The taste was sooo good it reminded me of a time when restaurants actually cared what they were serving!!! Fantastic Job Gino’s !! You have new customers with us! Best pizza place within 4 counties!!
… moreTina L
Gino’s is my go to for steak subs and pizza. Their food is always delicious! Take out orders are ready at the time given, the staff is very friendly and their prices are good. So glad to have them in Madison!
… moreBrandon
So this restaurant was opened by the son of the nearby restaurant luigis, and i have to say WOW. I ordered my normal stuff i got there. Veal parmesean, fried calamari, everything was knocked out of the park. Everything was so much better i ordered food to go for tomorrow. Cant wait to go back and try the pizza and subs. They looked great coming out of the kitchen. And the service was great too Michelle was lovely. Ginos has a great thing going.
… more