

CHURCH’S TEXAS CHICKEN® at Highway 121 in Lewisville, TX serves BOLD TEXAS FLAVOR® every day. Enjoy made-from-scratch HONEY-BUTTER BISCUITS™, crispy fried chicken, tenders, and family meals made for sharing. Order ahead, get delivery, or visit your local Church’s®. Real flavor, real rewards—WELCOME TO THE GREAT STATE OF FLAVOR®.
Fast-food chain offering fried chicken, sandwiches, wings & Southern-influenced sides.
Address and Contact Information
Address: 1298 State Hwy 121, Lewisville, TX 75067
Phone: (972) 221-1311
Website: https://locations.churchs.com/tx/lewisville/1298-highway-121
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Church’s® Fried Chicken on Highway 121 in Lewisville, TX
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Church’s Texas Chicken locations in Lewisville
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Reviews
Customer service Was great and place was clean.
I’m not sure what happened to the old crew, but this new crew seemed lost.. Nice and apologetic but they kept the old pan of dry chicken, and still kept giving it out! Lost. Why would they think it’s ok to serve something like this. Also this has been going on based off the other reviews!
As I had overheard from the customer before me, I was also told it was going to be 20 minutes by the cashier because there was no spicy chicken. I said this was fine, paid by debit card, and waited in my car until I saw the customer before walking out with his order, so I walked back inside to get my order as it should be next, right? It was 3:38 pm.
Wrong. It’s now 3:48 pm and my order was not ready. I kindly asked the cashier about it. She shocking stated “You still haven’t got your order” she talked to the cook and told me it’ll be a few more minutes and she asked the manager/cook to discount my order, as she prepared a food delivery order and then proceeded to take a couple more orders from customers.
At about 3:50 pm another customer placed an order for 60 pieces of mixed chicken. I patiently watched as this order was cooked, boxed, sacked, and sat on the counter. That customer was not there to retrieve their order. But I was still there. It’s now about 4:18 pm.
Another waiting customer complained to me that he had been waiting since 4:00 pm and I showed my receipt to him. He called for the cashier to ask where MY order was as I had been waiting for so much longer than everyone else who came in after me. The cashier said they were “just now dropping my chicken because I had spicy”
I said are you kidding me. It turned out to be an entire hour before receiving my order. Of course, I asked for a refund. I was told in front of several people that I had to leave the order if I wanted a refund back to my card which would take 5-7 business days.
I mentioned that I had been waiting an entire hour for the order. My children were waiting for dinner and if I returned the order I would not have money for dinner. He was unreasonably rude so I asked for his name and the cashier’s name (as a witness, but she refused to provide it.) to file a complaint with corporate. He became visibly angry and more rude saying that I was “trying to get him fired”. I tried to take a video of the incident and was told that the police were going to be called. I was relieved to hear that and told him I would wait for them. But then I guess the manager/cook Walter, changed his mind about calling the police and told me to leave, so I proceeded to leave. He told me not to return. I replied that it was my first and last visit there.
I was extremely confused, embarrassed, humiliated, and hurt by the way I was treated. And to add insult to injury I get home only to see that my chicken was extremely overcooked and only contained legs and thighs. My okra was not fresh. My macaroni and cheese were mushy, and 1/3 full. The only good things were the honey butter biscuits.
The food: I ordered a 3 piece regular chicken with a biscuit and Mac and cheese. The chicken was hot, crispy, and bland…what happened to seasoning? The biscuit looked to be dipped in honey, which was off-putting because I am diabetic and didn’t expect this as I could have ordered the frosted one if I wanted sweets with my meal. Would be nice to just have a nice regular biscuit with some butter on it. The Mac n cheese was kind of tasty but was almost mushy as if it were overcooked. I never got my pie, but I guess the way the food tasted, it too is more than likely mediocre at best. I enjoyed the tea the best, but when I return to Texas, I will not try Church’s again.
I went back to the place of business to show them what they serve. Manager didn’t really care they served that to me and couldn’t even give me a full refund. Worst customer experience I have ever had. He couldn’t even apologize for it. Church’s in Lewisville needs to do better. PLEASE DON’T EAT HERE!