Ivana Dixon
I walked into this Chipotle tonight and was immediately disgusted. The cooking area was extremely unsanitary — there was rice and chicken scattered all over the prep/cooking surfaces. It looked like it hadn’t been cleaned in a long time.
When I got in line, I watched an employee handling a to-go order, literally flopping a burrito around in the to-go area and then placing it right back onto the main prep surface where food is served to customers. There were rice containers up front, yet the employee chose to cross-contaminate areas instead of using proper stations.
What completely pushed me over the edge was the employee working the toppings station. He was visibly sweating, with sweat dripping down, and then wiped his forehead with his forearm while standing directly over the food. That is a serious health concern.
Between the filthy prep areas, poor food handling, and lack of basic sanitation, I felt unsafe eating here and left without ordering. This location needs immediate attention from management regarding cleanliness, food safety, and employee hygiene.
… moreLindsy Webster
I absolutely love you guys!! Being pregnant I always crave chipotle!!! I usually do the “load it up prego message on my to go order” and they hook it up!!, And leave the sweetest messages for me!! Thank you so much yall rock
… moreVanessa Dominguez
I walked in at 10:05 to order. I stood at the front of the line watching workers put together online orders for 10 minutes before giving up. Not once did they acknowledge me or greet me or even say they’ll be with me as soon as they could. I logged into my app and placed the order because none of the workers could be bothered to look up. I would have understood if I came in 5 minutes before closing but this was almost an hour before. Terrible service. Do better.
… moreAnaleeh Valiente
I have been coming to this location for about two years now since it’s very close to where I work, and everytime I have always been satisfied with not only the customer service, but the willingness to give me extra portions whenever I ask! Customer service is always so great in person, and I am always happy with all my online orders. They truly have amazing & hard working workers and the food is always 10/10. Definitely my favorite chipotle, please make sure yall show your gratitude to these workers! 🙂
… moreStephanie Gonzalez
The staff was great! They were all welcoming and polite. Walked in to the restaurant in a bad mood and walked out with a smile! The food was good too! They give you what you pay for plus more! They aren’t stingy with portions! Everything was fresh especially the chips! The restaurant was clean and so were the food stations! Unlike other locations.. They were all organized! Definitely the location I’ll continue to order from!
… moreSpaceMan
Came in an hour before closing to place an order and there were 2 workers at the front ignoring us and just cleaning and wrapping 1 burrito. Two people working on 1 item, ridiculous. They didn’t even acknowledge or say “hi we’ll be right with you”. We could also see there were another 4 people in the back minding their own business and not jumping in to help. So we just placed the order on the app since they didn’t seem to bother helping us. And then 2 people walked in after us and within a minute they started helping them. Absolutely unacceptable and frustrating. Will not be coming back.
… moreShane Fulton
Recieved the worst rolled burrito imaginable. I was going to rewrite it but they had already torn it halfway and just tucked the contents of the burrito to look rolled.
… moreAlexandria Sowul (Alex)
This Chipotle has consistently proved to be the worst in the area. My food was not the standard Chipotle. The guac (pictured) was runny and light in color, the chips were translucent, the rice was missing cilantro and sour, and the proportions were way off. There were maybe 7 chunks of chicken in the bowl. Finding the hair (pictured) in my food was probably the cherry on top of a bad experience. I won’t even get started on the way that my husband was treated while going through the line. What a waste of $$$
… moreMaria Marco
It’s so disappointing to see how rude the employees here are. I don’t know the girls name but I’ve seen her there a few times now. She’s rude every time but tonight (1/31) she was extra rude. I walked up to order my bowl and she was interacting with the other guy making a burrito but when she turned to me, she said nothing. Just stared at me with this annoyed look. I proceeded to order and she continued with her rude attitude. I told the next server what I wanted and to put extra lettuce. When I got to the register, the cashier (mexican older woman with glasses) told me my total and I said “why is it so much? I only got a regular bowl, nothing extra.” She wasn’t very friendly to begin with but she said that I got extra protein. I told her that I didn’t and she kept insisting I did. All she had to do was ask the server but she got all annoyed and gave me a new total. I don’t understand the lack of great customer service at this location. If you don’t like your job or if you don’t like interacting with people then get a different job.
Maybe a customer service refresher would do these employees good.
… moreJuan J Ramos
Ordered delivery and the portions were very disappointing. Will not visit any of these restaurants unless Filibertos goes out of business. Food is subpar to any Mexican establishment and the kid portion is highway robbery. I was really shocked, the plate comes with an aluminum dome which is not needed. A flat lid over plate would be more than sufficient, as the portions are well under the rim of the plate… totally poor experience. Would not recommend at all if anything would encourage to avoid. Note: it’s possible the GM has a food cost issue within the operations, thus minimizing portions to correct the problem.
… more