M M
Milkcraft is such a fun and delicious spot for ice cream! The strawberry flavor was really good — fresh, creamy, and full of flavor. The presentation makes it extra special, and you can tell the ice cream is made with care. A perfect place to treat yourself to something unique and tasty. Highly recommend!
… moreIntegrity Loyalty
Today was a beautiful day for me, and I felt like treating myself to a cold ice cream from MilkCraf. Upon entering the location, I was immediately impressed by the welcoming atmosphere, which felt like a haven. A young black man, who was diligently working on some reports, promptly attended to me with a very attractive and professional demeanor. I was unsure about which ice cream flavor I wanted and asked if he had pistachio, to which he replied no, but offered to let me try any other flavor and provided me with two samples of the two flavors I requested. He was very pleasant and soft-spoken, which made me feel at ease. As I considered my options, I was mindful of my budget, as I hadn’t planned on splurging. However, the prices were higher than I had anticipated, and I informed him of my concern. He was very focused and offered to give me a discount, which I gratefully accepted. I asked for vanilla with caramel on a cone, and he efficiently prepared my order. I felt truly blessed by his kindness and told him so, expressing my gratitude for his blessings. I believe that he possesses all the qualities necessary to run a successful and loyal business, and his ability to provide excellent customer service with a blessing spirit is truly admirable. The ice cream was not only delicious but also generously portioned. I highly recommend this establishment to everyone, as we need more individuals like this young man who understand the importance of kindness, peace, and love in building strong relationships with customers.
Thank you, can’t wait to visit again. But with the correct amount of funding… Lol
… moreKimbodian Speaks
3.5 stars. Milkcraft is an ice cream shop located in CT. They have locations throughout Connecticut. They used to do nitrogen ice cream but I didn’t see it when I went. There were a handful of seats.
We went on a weekend so there was a short line. There was a couple in front of us taking forever to sample all the ice cream, which I won’t fault the workers for the long wait. I decided to get a bubble cone Vietnamnese ice cream. It was good but the bubble cone was too much for me. It would have been better in a cup or small cone. I like the artwork on the walls and it’s in a good location. Overall, a decent spot to get ice cream.
… moreDavid Petersen
What happened to Milkcraft – WeHa? A large part of the Milkcraft experience is to watch the making of ice cream counter side with liquid nitrogen. This experience is completely gone at Milkcraft West Hartford; even the plumbing for the nitrogen is gone from front of store. Ice cream comes out premade from the back. I’m shocked they even still make bubble cones in store and not ship everything in from Fairfield. The serving size was also halved of what it was in the past. It used to take me half my commute home to finish the bubble cone, but now it’s finished on the walk to the car. What happened? Next, the appearance and cleanliness of the store is a far cry from what was experienced when the store first opened and what is expected at an upscale ice cream shop. Boxes on the counter, supplies on racks, power cords frayed, freezer cracked, and an electronic menu taped over instead of fixed or edited appropriately are just a few of the items I noticed in less than 3 minutes inside the store. What happened to dry good storage containers with toppings or add-ins on a designer shelf instead of an open box of cereal on a counter top or a bakers rack with stacks of supplies in the front end instead of in a back storage area. Glass was loose and in danger of falling off the counter, used trash boxes were on the counter right next to the pickup, and a mixer clearly had a frayed power cord sitting on the counter. And what was with the freezer covered in caricatures of the staff in plain view of the whole store (messy). What happened? How about the staff? What happened to wearing a “uniform” or Milkcraft shirt? The staff here was wearing whatever they wanted, looking like they just rolled out of sleeping in the back seat of their car and throwing on a black non-descript apron. Their friendliness was almost non-existent like they had no desire to have a job. I’m pretty sure they have an employee handbook which discusses cleanliness and attire, but if they don’t they need to because it is not a clean look whatsoever. What happened? The general vibe of the store is moving and has moved away from the typical higher end West Hartford Farmington Avenue that the surrounding restaurants and stores portray and is more of what to expect in more run down parts of town. Unless they re-do the whole store and bring it back to what it was when they first opened or the clean experience you get going to the original store I will not be returning and will not be recommending a visit for anyone (go to Ben and Jerry’s right on the corner)
… moreNicole Semba
I love coming here because of the taste of the icecream but the service is unacceptable. Painfully slow even with 3 employees, while most of them are just fooling around. Do better in terms of services, especially because of the price!
Edit: I wrote this initial review while waiting for my icecream, I waited with my boyfriend while we watched other customers who came after that get their food. I was fed up just to find out that the ticket wasn’t even looked at, and for employees to laugh when I asked where my icecream was. Not even a real apology was given literally insane for the price of the icecream
… moreYachai Reilly
If you want a very large amount of ice cream, this would be the place to go! I try to incorporate ice cream in my diet daily! The waffle cones are so good, I can just eat it alone. Staff so friendly, the inside of the shop is very eccentric…colorful & mismatched. Great place to go in for a treat for yourself or with a group of people. Fun to sit at the bar counter by window & people watch in WeHa.
… moreShianne Purvis
This place has good ambience. I love the items on the wall, especially the giant mirror. That’s really cool. You can take a picture of yourself with your ice cream. The staff were super friendly. I ordered a Vietnamese coffee ice cream in a bubble cone. I have to say it was absolutely delicious. I’m so glad I chose that flavor. I will definitely be back to try other flavors when I’m in the area.
… moreJustin Clark
Fantastic ice cream. The flavors are limited, but the quality is great and they are creative. The bubble cone is basically like eating a Belgium waffle or pancake; it’s rather doughy and kind of heavy. The actual waffle cone is crisp and light. Just be prepared for rather expensive bill. Two cones will run ~$20. Also, be prepared for your paper cone holder to leak after 5 minutes.
… moreAurora Raboin
Most delicious ice cream I have every tasted. So creamy and smooth. I got the blue cookie butter in the signature bubble cone and husband got the very very chocolate cream. They make the ice cream in house with a giant nitrogen tank, so modern. The waffle cone was so hot and fresh but didn’t melt the ice cream too fast.
… moreJohn Williams
2 children and 4 adults went to the shop on Sun12th Oct and with hardly any customers in the shop waiting over 45 mins to be served. This appears to be due to the assistant burning the waffle cones he was making and then proceeding to clean it off with a knife while ignoring our party and those waiting to be given their orders.
had it not been for the kids we would have walked out earlier, but they wanted specific ice creams.
Owner needs to get better staff and train them accordingly. We will not be returning.
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