Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Chipotle Mexican Grill in Syracuse, NY
Nearby Stores · Chipotle Mexican Grill. 3496 Erie Blvd East, Syracuse, NY, 13214. Open NowUntil 11:00 PM · Chipotle Mexican Grill. 3600 W Genesee St, Syracuse, …
Heather Horn
The staff seemed very overwhelmed at this location. My husband placed a mobile order half an hour before we showed up and we still ended up waiting twenty minutes for our food. The assembly area was messy and this led to weird ingredients showing up in unexpected places (like a chunk of dry steak in our salsa cup). The portions were good and the orders were accurate, which I very much appreciate, but we were definitely worried about the quality and safety of the food after seeing the environment. My child’s quesadilla was not heated through.
… moreNigel Ottman
I’ve been to this location 3-4 times in the past year, every time I’ve been the restaurant is a mess. Over flowing garbages, food scraps on the tables, self service area for drinks is a mess without napkins, silverware, mess all around. Bathrooms are also a mess. The staff is seen standing around chatting and nobody is picking up a broom, taking out the garbage etc.
the only thing that is reasonably ok is the food as they seem to mostly hold the chipotle standard. Check out the video- no customers, a complete mess and workers are standing around.
You can do better. If there’s time to “lean” there’s time to “clean”
… moreJulio Perez
Hadn’t eaten in Chipotle in nine years and my was this good. Great staff, clean and modern location, quick service. I had a veggie bowl because it’s good to eat veggies. Very tasty. Very filling. My friends had chicken and pork with nachos and cheese to share.
… moreClark
The food was fresh and flavorful, but it didn’t quite live up to the hype. I tried their burrito bowl with steak, and while the ingredients were good, the steak was a bit overcooked and lacked seasoning. The rice and beans were tasty, but the guacamole was a little too bland for my liking. The service was quick, and the staff was friendly, but the atmosphere felt a bit too rushed. It’s a solid option for a quick meal, but I wouldn’t say it’s the best Mexican food out there.
… morezinc
One of the nicer ones I’ve been to, line moved quickly even during peak. All food options in stock, utensils and napkins stocked, waste receptacles not overflowing. But! The specialty drink circulator was frothing due to being 99% empty for an unknown amount of time, almost perfect!
… moreMaleah Orr
The staff was super friendly and listened well when I would ask for light or heavy ingredients in my bowl. There was quite a line when I went in, but they helped everyone quickly and I didn’t have to wait long. I took my food to go and when I got home, everything tasted great! There’s another location that is technically closer to me than this one, but I think I’ll make the longer drive here instead based on this experience.
… moreBret Hartman
This location is absolutely filthy. The floors the metal under the chairs. Mold between the glass and the stainless steel serving top. Just walked couldn’t bring myself to order food from this place.
… moreLa-Tina Piccolo
Unfortunately the worst experience ever in all the years we have loved ordering from Chipotle. The chips were mostly broken and covered in too much salt. My bowl wasn’t as full as my husband’s, yes I am aware I didn’t pick as many items but the proportion was a third of what it usually is. It’ll be a while before we return, sadly, if we return.
… moreM V
It’s like they never clean. The floors were not swept, let alone mopped. Foodvbits were all over. The tables and seats were coated in food residue, and it was dried on and crusty, meaning it had been hours and hours since any cleaning had occurred. The trash was overflowing. The bathroom was gross, with food and paper everywhere. The sink was dirty and so was the toilet. Honestly though about walking out. Last Chipotle trip for a long, long while.
… moreFred Ramseyer
Place was a dirty pigsty. The original plan was to eat in, but upon seeing that there was not one clean table in the entire establishment, and because I noticed that I was stepping in some spilled food, we took the food home.
Despite having a busy lunchtime rush, our food tasted far from fresh. My wife’s chicken quesadilla look like a disjointed hot mess, and my daughter and I both noted that the white rice in our burritos was crunchy.
… more