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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Collin Stine
MULTIPLE LONG BLACK HAIRS IN BURGER: LOOK AT PICTURES: This is by far the worst fast-food experience I have ever had. I am glad I decided to check why there were no onions in this burger. I ended up finding 2 long black hairs on both sides of the burger paddy. Cooked into the cheese on one side and looped around on the top side. The placement of the one on top looks intentional. This felt like no accident. I can understand a small hair getting in. but with there being 2 on both sides. It’s unbelievable. One of the hairs was at least 6 inches long and was clearly looped around to conceal its existence. I spent the next 5 minutes throwing up outside of my vehicle in the parking lot. I knew better than to go to this place
… morekate Ellis
Mom and I went to get hot chocolates on Xmas eve we get to window oh sorry the machine is down. The person at the window offered us milk shakes. We both haven’t had one in several years and we both thought they tasted off and now 7 hours later I’m feeling not the best… all I had to eat today was a protein bar and I know it wasn’t that and my mom doesn’t feel
Well either
… moreWell either
Brian Tran
I used to work in customer service, so I know what it means to do the job right and this place clearly doesn’t. It feels like they hire just anyone without proper training, and no one takes the time to double-check orders before handing them out. I had to drive back two times just to get everything I ordered. My original order included a large caramel frappe, 20 Chicken Nuggets + two medium fries from the app deal, and ten Spicy McChickens.
The first time I received my order, I drove off and checked it in the car. All I got was the large caramel frappe, the two medium fries, and the ten Spicy McChickens. The 20 Nuggets and sauces were missing. So I drove back to the store, went inside, and told the cashier. They gave me a bag with the 20 Nuggets. Thinking that was everything, I left again.
Once I checked the order in the car a second time, I realized the Sweet N Sour and Ranch sauces I had ordered were still missing. So I drove back again — this time through the drive-thru– and had to curse at the staff before they finally gave me the rest of my order.
Anyone working in customer service should understand that a customer’s request needs to be fully handled before the interaction ends. The employee who gave me my food didn’t double-check the order and acted like it wasn’t her concern. She gave me attitude and weird looks, with no apology or accountability. She just acted like nothing had happened.
McDonald’s should focus on training their employees to carefully double-check customer orders and ensure everything is complete before handing it over. While I understand that working in customer service can be hectic, it’s important not to let that lead to mistakes or sloppy service.
I even reached out to corporate to file a complaint because the service was that bad.
Can anyone who is reading this review name a single fast-food place where you have to go back twice just to get your order right?
… moreThe first time I received my order, I drove off and checked it in the car. All I got was the large caramel frappe, the two medium fries, and the ten Spicy McChickens. The 20 Nuggets and sauces were missing. So I drove back to the store, went inside, and told the cashier. They gave me a bag with the 20 Nuggets. Thinking that was everything, I left again.
Once I checked the order in the car a second time, I realized the Sweet N Sour and Ranch sauces I had ordered were still missing. So I drove back again — this time through the drive-thru– and had to curse at the staff before they finally gave me the rest of my order.
Anyone working in customer service should understand that a customer’s request needs to be fully handled before the interaction ends. The employee who gave me my food didn’t double-check the order and acted like it wasn’t her concern. She gave me attitude and weird looks, with no apology or accountability. She just acted like nothing had happened.
McDonald’s should focus on training their employees to carefully double-check customer orders and ensure everything is complete before handing it over. While I understand that working in customer service can be hectic, it’s important not to let that lead to mistakes or sloppy service.
I even reached out to corporate to file a complaint because the service was that bad.
Can anyone who is reading this review name a single fast-food place where you have to go back twice just to get your order right?
El Mejor
Worst McDonald’s ever, the workers have an attitude, they forget stuff, one time I ordered a double quarter pounder and I only had one patty in it. The workers work like they get paid 1 dollar with bad attitude
… moreNguyen Thuong Ly
The best coffe!! Good service and very friendly
… moreJake OLeary
Unfortunately this place is consistent sub-par for typical McDonald’s standards. In my order today, one of the burgers tasted somewhat rancid, and I threw it away out of precaution. This was my untouched order of “large” fries. I was curious, so I weighted it at 107 grams- not even a Medium portion worth and they were clearly the last of an old batch. Worth the time / price to check out other McDonald’s in the area, don’t chance it with this one.
… moreJacob Castro
Who makes a McDonalds McDouble with mayonnaise without it being a custom order. This location is a fail.
… moreK SKA
A place for wanderers to sit and crash. NOT good for dinner-in. The ordering kiosks rarely work right and the staff is more focused on drive-thru traffic than those in the restaurant.
… moreJazlyne Delvo
The food was so good tonight Barton, y’all really stepped up! Pls keep up the good work. The quarter pounder was juicy and perfectly cooked. Fries were super fresh, salty and delicious.
… moreJaime C
Paid $10 for a chicken sandwich and it made a depressing day even worse when I opened it
… more