Grace Jaskot
It pains me to do this, because I grew up on St. Louis Bread Co., but corporate greed has ruined Panera. This review is NOT a reflection of the staff as they are always polite and courteous. The problem with Panera is that they sold out and now are taking short cut after short cut to grow their profits. I have heard that they no longer bake the bread and transport, it is now frozen. You can really tell in the quality of the bakery products. I have gotten countless bagels with huge holes in them. The sourdough is low quality white flour with little taste. I have not liked their soup and sandwiches for some years now. The French onion soup is no where near the same. I also believe the manager at this particular location does not inventory well as they are always sold out of items before the end of the day. But, hey, I don’t want to blame them as that could be an issue coming from top down for all I know. Sad that STL lost this gem. I wish I could find a local place that makes good bread.
… moreCheryl Hager
I noticed in general that service at Panera has gone down since covid, so I don’t eat here much. But work gives us gift cards for our birthday. This is one of my local stores. This place needs a deeeeep clean. The carpet is disgusting. There is trash under the benches, the glass windows and doors look like the haven’t been cleaned in a long while. I’m hoping my stomach has the fortitude to survive the avocado blt I ordered. Edit: ate the sandwich–mostly fine. Lettuce had wilted black spots, a few chunks of avocado, and for some reason this had cheese on it. Don’t remember cheese being on this one.
… moreKatherine Pepperd
I placed an order for online pick up through the drive-through, and ordered a chicken Caesar salad.
I got to my work across the street, there was no dressing for the chicken Caesar salad.
I called, I’m not sure What the gentleman’s name was That I spoke with . I explained the situation, there was no dressing included with my chicken Caesar salad salad,
I did not have time to come back to Panera.
He offered to bring it to my work across the street, and even included a couple cookies for the trouble.
I am Very happy that they went above and beyond, to correct a mistake, I will definitely order from them again.
… moreDiane Weilmuenster
We placed our own order and paid to find out they were out of several soups. The place was dirty including tables and the soda area. Will not be going back. I think computer order should have acknowledged what is not available. Besides that I like clean restaurants this was anything but clean!!
… moreKevin Gregory
1st time going for myself… nice experience.. just need bigger portions
… moreTori Z
First, I am a huge Panera lover. THIS Panera however, often has issues. The bathroom and tables are always dirty, the staff is often neglectful and takes wrong orders and is seen acting rude to eachother infront of customers. It just makes the experience unpleasant. During off peak times, please take the time to clean up and pay better attention to your customers or even repeat the order to ensure you heard right. And any issues amongst eachother really needs to be behind closed doors.
… moreMike C
A handful of times I had missing items from take out order. Should knew to check order each time but sometimes in a hurry so I don’t. Those times I don’t check…missing items. Customer Support via app is excellent just wished the store double checked each order.
… moreTash A
I have recieved spoiled or rotten food on 3 different occassions. The first time was a sandwich with a rotten avacado in it. The second time was brocolli cheddar soup that was clearly spoiled and separating in the bowl. Finally, I just got a tub of cream cheese that had an off putting smell and tasted spoiled. I typically love panera and have great experiences at other locations. I try to not order from this location but the problem is that it’s the closest to where I live. I recommend saving yourself the trouble and drive to a different location with fresher ingredients and food.
… moreRachel M
I had the ciabatta steak dipper last time and it was just okay. It probably would have been pretty good if the bread to meat ratio was better. You get a whole lot of bread and a tiny bit of meat and for the prices, that is ridiculous.
… moreAvery Rex Christensen
I get the same order almost every day (Half Veggie Mediterranean Sandwich/Half Salad). At any other Panera Bread, it’s a good size portion – But for some reason every time I order from this Belleville place it’s literally the size of finger sandwich. Basically two bites for $6. Are we joking?
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