Kiefer McCown
Tonight was the final straw with this location. We used the mobile app, pulled into the drive thru, and despite only a handful of cars ahead of us, the wait was ridiculously long. By the time we reached the window, the employee handed us the wrong drinks and was clearly overwhelmed, bags stacked everywhere, no attention to what she was doing, and absolutely no sense of urgency.
When we politely pointed out the mistake, instead of fixing it, she got openly hostile. No apology. No accountability. Didn’t even bother to give us straws. This is not the first time this McDonald’s has dropped the ball, but it is absolutely the last time we’ll be giving them our business.
There’s also no reliable way to contact a manager at this location, which tells you everything you need to know about how it’s run. We’ll be reaching out directly to the district manager because this level of incompetence and attitude is unacceptable.
Avoid this store unless you enjoy long waits, wrong orders, and rude service.
… morecailey dorner
at first they gave us the wrong order, then they gave me a dr pepper that was more like flavored water, the syrup was out. this happened prior to that a week ago with the same thing and they ending up refunding me because they didn’t know what was wrong. So i told them that the dr pepper was out and they offered me a different drink so i chose coke, when they gave it to me it was also out and tasted watery. i gave it back and the worker i assume went to the front and used that machine and got me a coke from there, that one was fine, still not great but whatever i didn’t want to hold the line anymore. its just crazy to me that this happened twice to me and no one else had said anything about the soda being out?
… moreZed
Our food was missing half of our monopoly game pieces, even though we ordered the right stuff. Super disappointing
… moreTony Soderquist
No McChicken on my sandwich. Just the extra cheese I ordered. How can you forget chicken on a chicken sandwich? Everything else was ok.
… moreAdam Garcia
Worst servicing McDonald’s on the east side of GB. The employees pay no attention to the customers at the counter and you often wait 10 minutes just waiting for one to acknowledge you’re even standing there. When you finally order it it’s cold when you receive it after waiting another 10 minutes. The store itself is always messy and there’s rarely any clean tables and the floor is always gross. When you order in drive thru, even when there are no other customers, the employees don’t pay attention to you and you have to repeat yourself 4 times. The one girl that got delivery orders together yesterday has an ATTITUDE on her and was incredibly rude to the dasher after asking to decrease the number of bags for him. Do not waste your time at this location. They don’t care about you in the slightest.
… moreKarlando Williams
Took forever to get my food and when I did get it, it was completely cold. Then the manager I assume was blatantly rude and asked if I could even pay for a drink without any reason? Will never go here again.
… moreMindy Hartman
3 X your Out ! In the last couple weeks asked to make my nuggets Fresh , they assured me they were when I double checked upon picking up at the drive thru . Nope ! About an hour ago, a young oriental girl with glasses in the drive-through gave me a very bad look when I asked her if they were made fresh she said yes they were three times, I said you know I’m asking because I’m not waiting for them and you have them bagged already so that goes to show me that they’re not fresh … and she assured me again that they were ! Well big surprise they weren’t !!! This location is so bad now used to be good.. Their ice cream machine over freezes the ice cream to the point where it has a weird bad taste to it. They never make anything correct , today the frozen Coke machine was down , they forget multiple items and flat out refuse to make your food fresh !
.! Do not go here go to another location avoid this at all cost!!!!
If I could give this place, no stars I would!
… moreSpencer L
Typical McDonald’s. (OKAY BUT NOT GREAT)
If your starving and just coming off the highway, this is a predictable food establishment. Cookie cutter like the rest. Here they have some updates and the kiosk for ordering.
The bad: It took exactly 8 minutes to get two McChickens “to go”. Asked for extra lettuce and received standard amount. Also one was more done than the other. Probably one old and one made fresh. Frankly not impressed. Stop elsewhere if you have the choice.
… moreR
Drive thru service is always good. Went for breakfast. This time though, the OJ was extremely watered down. By the time we drove off, it wasn’t worth returning. Orange juice is expensive. We paid for water basically.
… moreTaylor
I stopped here on March 28th around 11:30am for the first time after getting groceries.
I was very impressed by the service. Even though I was more than happy to wait for my food, the gentleman working the cash register was very respectful.
I have a severe stutter and the gentleman was patient with me while I let him know what my name was. I wish I would have known what his name. He did a fantastic job for me.
I hope to stop by again soon. It’s just a little bit tougher than other McDonald’s due to location.
… more