Melissa A.
Never this location again…(A location is only as good as it’s staff) Well I have always loved Taco Bell, was in town and stopped by Wednesday 8/20 night around 9:45pm the front cashier person who sounds and looks like a surfer (no judgement here, just a description) I tried to explain the problem and before I could even say a few words he said “what did you do!!” Not a question a statement of alarm. followed by “well that’s never done that before” and I said “I didn’t do anything and you didn’t even give me the chance to tell you.” Then he made another employee take over and he sat down our entire wait for the order.
After that it continued with nonsense, but when we arrived a few minutes later at the hotel not only was it beyond cold, chulapa hard as the hardshell, softshell and burrito also same, like day old tacos vs donuts.
Most messed up part, yep the above still wasn’t the worst. They looked like a complete full staff, we saw an almost empty parking lot and drive thru, the inside had only staff. So I actually expected way better than usual. Makes sense same amount of staff, no other costomers, doesn’t it. Churro didn’t have the sugar or cinnamon on them.
Oh yeah my video (looks like strawberry shortcake that was thrown up into the pop machine tray) really makes you hungry right? They had the new Mt dew flavor advertised but not at the machine. Surfer buddy shows us it’s the unmarked one, taste exactly like lemonade and is yellow. Thought midnight was supposed to be purple for starters.
Rude staff
Cold and old food
Staff apparently doing nothing since no hot food was anywhere to be found.
No training or too much of something you shouldn’t be doing at work so nothing is really getting done.
… moreJulia
Huge shout out to the evening staff at this Taco Bell location on Jan 17. We went through the drive through and were missing a few things in our large order. I took the receipt and food and went back in. They were so GREAT! They were kind and got us exactly what we were missing and just very helpful! So many times if we are missing something staff is so rude, it was a breathe of fresh air to have staff be so kind!!
… moreDomaniece Armenta
This was honestly one of the worst delivery experiences I’ve had. My order was wrong the first time, and when it was sent again, the food was ICE cold, half the items were missing, and the ones I did get looked rushed and poorly made.
How do you mess up the same order twice in one night? If you’re paying for food and delivery, you expect at least the correct order and hot food — not half-assed service. This was a complete waste of money and time. I won’t be ordering again.
… moreDarlene Burns
Refused to correct our order. Ordered chalupas and cheesy Gordita crunch, both were not warm and the cheesy Gordita did not have cheese between the shells. The ladies in the service window were unpleasant and rushed us through rather correcting our order.
There are a lot of good places to eat in the area, this is not one of them.
… moreHarry Bolls
Like clockwork. Every single time I go here they get my food wrong. No matter the time of day after breakfast is over this location is absolutely horrific. Very simple customizations always get left out sometimes alongside entire items. I have worked fast food for awhile so I know there is no excuse for consistency being THIS bad. Once or twice is alright, but probably more than ten times (not hyperbole) and chance after chance they mess it up every time. Train your employees better.
I’ll probably start coming back to this one in a few months, but for now it’s worth the extra gas money to go to the other locations.
… moreAkash Chaudhari
Maybe have the staff wear hairnets and clean properly. Found hair in my food in not one but two different spots. I’m not someone who’s trying to get a discount or money back. I just want to eat some food and this is disgusting.
… moreChelsie Johnson
$7 box chalupa was hard and I asked for beef instead of chicken I ordered 2 things of empanadas didn’t get any of them didn’t have time to go back as I had another shift to go to for them to fix it
… moreFelisha Grey
Dirty tables, dirty floors, filthy drink station. Missing part of our order. Fellow at the counter just stared at me when we walked up to the counter. He was more concerned with neatly stacking sauce packets in a bin then tending to customers or the lobby. I’ve watched 3 other customers was up about missing food and one lady ask for a towel so her family had a clean place to sit.
The food was trash. My crunch wrap was not folded correctly and the shell inside was smashed. My boyfriend’s taco shell was also cracked. And the chips looks like they were from the bottom of the barrel.
The music playing from the back is too loud and full of curse words. There are kids in here…
Disappointed
… moreChris Sharpe
I don’t complain most times about fast food. But when it’s not busy and you wait while watching people stand around, I have no sympathy for reviewing a poor performance. I asked for 3 Supreme tacos and they didn’t have tomatoes, I can live with that. But this place was sad to see how people don’t work and still get paid for sure.
… moreKelsie Schwedler
This taco bell has by far the worst customer service and food quality. The is zero effort in packaging orders and in making the food itself. Whether it’s an online order or through the drive thru it’s pure disappointment every time. Employee running drive through will ask if you’re using mobile app and then follows up your reply with nothing else, not a “what can I get for you?” or anything. It just makes for an uncomfortable interaction and surely does not make me as the customer want to come back. Either hire a cashier who can care about their job or at the very least retrain your employees.
… more