Starbucks Coffee Company

  4.4 – 824 reviews   • Coffee shop

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Come on in, stay awhile at our welcoming Starbucks coffeehouse in West Mifflin. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.

Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Starbucks Coffee Company 15236

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Reviews

Alex J
I’ve had so so service here before, but whoever made my drink today did their BIGGEST one!!! Omg ily whoever you are. Please give dat person a raise !
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venus king
don’t know if i just caught this barista on a bad day or what but- i got a coffee in the AM. i want to iterate that i order the exact same thing everyday and i know how it was supposed to look. What i received was very watered down. Looked like it had 0 milk in it when i asked for extra and looked like i had received the shots of espresso that pull whenever it rinses itself. I didn’t even need to taste the coffee. I didn’t need to because i knew it wasn’t going to be good. No big deal right? I can just get it remade later. Now its 4PM . i had to go back later because of personal errands i needed to run. So i go back into the store not thinking anything of it. I openly apologize for asking for my drink to be remade, off the bat this barista is openly rude to me and has a horrible attitude despite the fact i am apologizing for asking for my drink to be remade. Shes openly very annoyed while re-typing in my drink and then tries to explain to me that my drink looks like thag because i ordered it a certain way. I try to explain that there was obviously no milk in my coffee and she says “its supposed to be a splash” and i point out to her that i asked for 3/4 oatmilk which is extra oatmilk. And i know this because im a partner at another store. Then her attitude changes and she finishes ringing in my drink. At this point im very upset that i had to even bring up that im also a starbucks employee for her to stop being rude to me. Is this how you treat every customer that wants their drink remade? At my store we apologize, listen and understand what we did wrong so we can fix it. We dont argue and belittle the customer. I sit down in the cafe and wait for my drink and to be fully honest at this point i wanted to just leave. Because whoever took my order is very obviously talking about me on the headset and gesturing towards me and glancing at me and im very uncomfortable by this and i should have just left at this point. But i already went though too much at this point i just suck it up and get my drink. I compare the 2 drinks and one is very obviously different shades than the other because this one had milk in it. I dont ask them to throw away the old one. i dont even throw it in their trash because i know how annoying it can be to have tons of liquid in the trash. I get in my car and dump out my old coffee in the parking lot. Not on their sidewalk. not near the door. Not on the patio but in the parking lot. and i can still clearly see this person talking about me and STILL making exaggerated gestures towards me and i know this because i see everyone else on staff look/ glance out the window towards me and my car and at this point im just staring because im so dumbfounded by what just happened. Now look. I get it. Sometimes we have bad days. Maybe she just got yelled at 5 minutes prior to me coming in. Maybe she was just having a bad hour. Or something was happening in her personal life that made her not want to come to work that day. But when you work in customer service especially whenever you are facing a person face to face you have to swallow your anger and pride and just keep going because if you dont you can seriously ruin someones day. i shouldnt have to bring up that i work for the same company as you to treat me like a human being and then continue to very clearly complain about me in front of me. Check your at the door. Take 5 minutes in the bathroom. Because i never want someone else to feel uncomfortable the way i felt at this store. Safe to say i will not be returning and this was just based on a 5 minute interaction. I seriously hope that some new training is implemented because. wow. And keep in mind. This was all over me just wanting my drink to be remade.
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Deni Bergman
Today I went in the morning and in the evening. Both times my drinks were wrong. I even checked the tag on the drinks because I thought I must have ordered it wrong, but when I looked it was listed. I get making a drink wrong here and there but twice in one day when it clearly says “no strawberry inclusions” and “no cool whip” right on the tag, that is just lazy. When I went in the evening, when I asked about there being cool whip even though it clearly says “no cool whip” instead of just taking it off, I received a very exaggerated eye roll, where I am surprised their eyes did not get stuck in the back of their head. Even though it is thier job to make the overpriced drinks I buy every day, at least once, it is still never made right at this location. And in addition to it always being made incorrectly, I receive attitude when asking for it to be fixed. (Pleasant Hills Starbucks in PA)
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Chad Stacy
Unfortunately this is my local Starbucks. It’s generally an unpleasant experience. I think they do a poor job with their work flow and could use a change in approach. Luckily there is a new coffee shop opening up a block away.
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Sam Belman
This Starbucks never seems to screw up our drinks which is always appreciated. It’s happened once or twice but (unlike some other Starbucks), they don’t make a fuss out of having to remake it, and they even encourage you keep the one they didn’t make right – even if it’s like a $6 drink. Now THAT is customer service!

To be fair, though, a lot of trial/error on our part has gone into making sure our drinks don’t get messed up lol but it’s a clean, well caught-up store with the seasons, and with friendly staff.
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Dorothy Newman
They seem to have a lot of trouble with mobile orders and occasionally depending on who it is it has an attitude with it. Also I really don’t understand but they drinks themselves really don’t taste as good as other locations.
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Shana
I, for the life of me, don’t understand why this is the only location that can’t make a caramel ribbon crunch correctly. I even ask for extra caramel and crunch because they never put ANY in it and they STILL don’t. Everywhere else puts some whip cream, caramel and crunch in the bottom. Drizzles some caramel on sides. Then tops it with the whip cream, caramel and crunch. This place fills the cup with the drink then drizzles a minuscule amount of caramel and barely any crunch (if they remember it at all). I am beyond sick of it. I have taken to going IN to target just because they make EVERYTHING better in there.

Why????? Start teaching consistency across your locations Starbucks!! And for the love of God, teach these ppl how to make a Caramel Ribbon Crunch.
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Amy
This location is so hit or miss with the quality of the coffee. It hasn’t been the same since the remodel and now that Carl isn’t there anymore the coffee just isn’t worth it. On top of them raising the price to eight dollars when it’s not being prepared correctly. You pay for premium coffee by knock off workers. Today, I went in and got my coffee and came out with it tasting like cinnamon and milk. There was so much cinnamon in this coffee that it burned the back of my throat. This is really the last time I ever go to this location.
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Amber Collins
I went to pickup my drink the doors were locked with a note on the door. The photo is looking into glass so its hard to see but there are 20 plus drinks made and sitting there. I could not go in to get my drink so I called the store to see if they could bring it ouside to me since they would not let people in. She said no to ask customer service for my money back I would not be receiving my drink. So here I am writing this review I still have to received a refund after calling customer service this was over a week ago now.
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cjp
The staff is so incredibly nice and the drinks are always great and served pretty quickly!
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