Belle Morgan
The manager, Lupe, scheduled 1 Front Line and one Cook when this is literally 1/2 restaurants open on Christmas Eve. This means that drive through is backed up 5 cars at all times, you have 10 people in the dining area waiting for food, orders get missed and handed to the wrong people because you decided to understaff your restaurant. There was one kid responsible for taking drive through orders, taking dine in orders, bagging and handing out food. Absolutely disgusting way to manage a restaurant and treat your staff, who are not paid enough to deal with all the angry customers you have caused by not staffing your store appropriately.
… moreT Man
I don’t know the new guy’s name (tatted fella), but he was killing it. Was super patient while he was figuring stuff out, highly professional, and kind! The manager/shift lead on duty was also super nice and patient with him. Food was hot, too! Best Jack I’ve found in the valley.
… moreAlex Price
Went thru Sunday dec 7 12:30pm young guy took my order.not that worried about it because I lnowed that 3 larg orders came in so..I pulled up front..he came out too let me know about the large order delay and then gave me a drink thanks for great service..and food
… moreUriel Pereida
They dont know how to take orders. They completely took wrong order and bad service no good communication. Needs better and good communication workers. I DONT RECOMMEND THIS JACK IN THE BOX!!! They are too complicated.
… moreXiqik Xx
This was on 10/24/2024 at 8pm. Y’all need to clean your drink dispensers out regularly, my iced tea came out smelling and tasting funky that I had to dump the drink out and go brush my teeth because after only 2 sips, it left that funky taste in my mouth.
… moreAnthony Figueroa
Online order. No napkins, no ketchup, no fork. Online discount would not fill. And only place that said no to EBT ONLINE ORDER!!! AND MY ORDER WAS LATE. SO NO NOT HAPPY . Can see why they only have a 3.7. Should be 3.5 now
… moreJustin Baker
Fernando and Susan helped me Christmas morning to get breakfast before I went to hunting for deer ! He was very thoughtful and was very well very well spirited on Christmas morning. Do what you need to keep these two happy – I suggest a raise to keep them
… moreFaye Vanover
7 out of 10 times your order will be wrong or completely missing items. The other 3 times it will be cold or old. The employees obviously don’t care about their jobs or customers. They’re often rude and will ignore customers at the front. I’ve watched numerous customers on multiple visits get tired of being ignored and just walk out. The employees in the back will make eye contact, then pretend they didn’t see you. One man was working drive thru and, maybe 2 minutes after I walked in, leaned back to harshly say, “You’re just going to have to wait.” I was waiting, patiently. I literally hadn’t said or done anything to get the aggressive response. And if you choose drive thru, be prepared to wait 20-25 minutes. That seems to be the average.
… moreMatt H
They could not have been slower or mess up a simple spicey chicken combo more than they did. Congratulations
… moreBetty Story
I don’t normally eat at fast foods. But a coupon enticed me to try their $5 Jumbo Jack Combo. I ordered at the speaker box and pulled forward 1 car in front of me and he pulled out as I moved forward. A mature (older lady told me the price if $11 and something. I had told her I had the $5 coupon and repeated as such and she immediately said yes and turned to the register and gave me a new price of 5. And something. Great. She asked if I wanted ketchup and I said no. So she turned around and left for maybe 2 minutes and told me it would be just a few minutes on my order they were waiting on fries I told her I don’t normally eat at jack-in-the-box and she said I would like it and everything was full size not the smaller one. She left and came back with my food and drink and said thank you and smiled I told her thank you for the smile. What a great experience and the food was much better than I had anticipated. It wrapped neatly and carefully packaged with extra napkin!
I couldn’t have had a better experience. And the price was amazing. I couldn’t eat all of the food. And the lady who served me needs a raise. Most faces in a window look like they want to be somewhere else. I’m smiling writing this. I don’t normally do this either. Go to Jack-in-the-box soon. Betty from Arizona
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