Lynn C
I ordered here on postmates and my driver stole my food. After the app kept sending multiple drivers i asked the last driver to let me know if they have my food or not because i wasn’t getting any updates and she informed me that the employees said someone took the food already. The Popeyes employees there told me to cancel the order and reorder the items and they can give it to a new driver. So that’s exactly what i did. I ordered my food AGAIN. A driver went to the location and when he got there the app immediately put another driver on the order. I called this driver and told him to put me on the phone with the popeyes employees. They told me that they did not have my order. I explain that i placed another order just like they told me to do. They then said that their system doesn’t put in orders that seem like duplicate orders. So my question is… why would they have me put the same order in??? They are a waste of time at this place. Also, most businesses have the delivery drivers confirm that they have the items before letting them walk away to ensure that there isn’t any stealing of food.
Not to mention they can’t say they were busy or anything because I placed my first order at 12:30 am on a thursday. That is not a busy time for them
… moreJoseph Lyle
The cashier at 8pm on 10/7 was very friendly. Even though the location was sold out of sweet’n’spicy sauce, my second choice was delicious and she was very helpful in communicating the outage. My mother’s sandwich was also delicious and we have decided we like your coleslaw better than KFC. I will be back and that cashier deserves some recognition for her exceptional service.
… moreSip Weed-Genovese
I usually like Popeyes, but this visit was rough. I ordered a simple meal and everything tasted fine at first, but an hour later I ended up feeling really sick and I’m pretty sure it gave me food poisoning. I’m not trying to bash the whole place, but this experience was bad enough that I won’t be coming back to this location for a while. I hope they check their food handling because nobody wants to deal with that.
… moreRi Ri
The food i ordered was a classic chicken sandwich (no pickles) with an order of fries. The fries were good but the sandwich was a bit salty. Loads of mayo as well which wasn’t a plus, but that seems to be hit or miss. It’s a busy spot so I won’t say its bad…it was more obvious that it was rushed and they were a little flustered.
… moreSantos
I ordered a large spicy chicken sandwich combo, they forgot my biscuit so I walked back in to resolve the issue, and someone else was also having an issue with their order. The manager there (I assume because of the black dress shirt) was very snappy and rude to the customer. I got my biscuit.
… moreWayne Hallenbeck
The wings were very small and over cooked, one crunched and crumbled like it was forgotten in the fryer forever. Won’t be making this mistake again. Thought after it was recommended to us the wings were going to be big and delicious however that was misleading. DON’T ORDER POPEYES WINGS
… moreMsLaosian
The Popeyes, in Albany NY, just lost one of its loyal customers NOT because of its food and quality BUT its customer service. Their customer service has recently gone downhill despite their newly renovated look. I loved their food so much that I had learned to simplify my order so that it’s better to be understood: “8 pieces, dark, chicken only” or “8 pieces, drums and thighs, chicken only”. However, despite my effort, they always got my order wrong by having it mixed up with “breast and wings”. And that’s what happened today again for the 4th visit. My order was fixed with a side of ATTITUDE??? As a customer, I should NOT have to check my order EVERYTIME and find that it is WRONG EVERYTIME.
Updated review: A friend asked me to posted pictures of uncooked chicken they bought from Popeyes. They were extremely disgusted. There goes another customer.
… moreDwight Dengler
Hadn’t been in so long, always good before.
Wow what a let down. Right from ordering, the guy was down right rude to people. Interrupted my ordering to yell at customers.
I ordered 3 PC combo and the new Mac and cheese.
Chicken was room temp, I ordered spicy, got regular. Looked like it was tossed around, half breaded. The Mac & Cheese was luke warm and flavorless. Not sure what a full portion is but my serving container had about 5 bites at a pricey $3.49. Nothing like the picture in the front window.
Not going back Not recommend.
… moreaudi anon
My eyes crossed trying to figure which direction the carbon monoxide alarms were beeping from.
Based on their frequency , we wager there’s about three that arent working.
Feeling light headed, might be taking a nap in the lobby now…
… moreRandy Wilsey
I ordered a three-piece tender with mashed potatoes and Hawaiian Punch. I’m having a hard time figuring out if this is fried chicken or fried fish the consistency of the chicken is scary and I will not be eating it. Also the chicken is so thin that it’s almost not visible. It seems the employees tried to compensate by giving me more of the awful food instead of a quality three piece that I ordered. Also the “Hawaiian Punch” that I received is carbonated and Hawaiian Punch is not a carbonated drink. It tastes like soda water with grenadine dumped into it.
… more