Phoebe Kohler
Luckily so far (knock on wood) every time we order here (via online from the Jack in the Box app) our order is always accurate and the food is fresh or at least perhaps because we order pretty late in the night (11 pm – 12 am). Whoever works that shift, you guys rock!
… moreMonet Holman
I love Jack in the box so much please go here. I wrote them a note telling them how much I really loved them, the staff is incredible and I will forever choose jack in the box unless they make my $12 meals more expensive AGAIN
… moreMichael D Calautti
Food ordered at 0330 food is finally on the way at 0449. According to the driver, there is only 1 person working in the morning. Still absolutely 0 excuse for a mobile order with 3 meals in it to take longer than 15 minutes from a fast food place. And yes I already filed a complaint on the website. Edit: they were missing a whole box and drink we had 3 boxes and only got 2. This is all we received. This is single handedly the worst experience I’ve had from jack in the box and i am never going to this specific address for it again. Also attempting to get a refund for all the missing items.
… moreDanielle Persilver
Took them 45 minutes to complete our mobile order, then when we got it, it was cold and soggy and missing food, but had more of other food. When my husband went back to get the correct food, the manager said she was refusing service. But they already had our money, so husband asked for either the missing food or a refund. SO SHE CALLED THE POLICE ON HIM. Worst service ever
… moreAngel Thymera
I don’t know what it is about the night crew that makes this place an entirely different experience. I used to frequent this location before the summer during the daytime, but I come here and it’s full of kids at night time. None of them seem to care about their job, or any kind of expediency. I waited at the window for 7 minutes just for my sandwich, and it’s not even the right sandwich! Sumyungdumone made my Buttery Smash Jack w/ extra Butter into a Jumbo Jack w/ extra butter. Nowhere near the same taste! The crew up front just left the homie in the grill hanging. Then when I call back to ask if I can trade the food, the phone number goes straight to voicemail! I leave a message but No call back in over a week! I still have the food in my freezer and the receipt so I will be getting my money back one way or another. But this place won’t be getting any more money from me until that night time issue is fixed.
… moreQuinn Sheppard
I have two experiences my most recent one is last night as a Dasher. Around 1 AM in the morning I waited in line to pick up my customers order and I waited in the drive-through for over 40 minutes, not an exaggeration. I accepted two orders one was for Jack-in-the-Box and the other one was for Taco Bell Both relatively close to each other. During my weight for the Jack-in-the-Box order, which was the first pick up, my other customer became very irate for the wait. I tried to calmly explain to her that I had no control of how long this is gonna take. Because of that she dropped me. Mind you my offer for picking up both of these orders was a little over eight dollars but because my second customer dropped me I was paid $3.50.
Another experience was a few weeks ago with me being the customer purchasing food. Again in this situation, I had to wait quite a while on the drive-through. I was picking my fiancé up from the hospital around 3 AM And we were picking up food because it was too late/early to cook and we were just hungry. By the time we got our food, it was lukewarm And I ordered a bacon and Swiss burger. And curly fries, both of which We’re not warm. It tasted OK, but for some reason after I consumed my burger, I vomited. Not sure if it was because of the temperature of the food or handling or some of the ingredients possibly being left out But from that day forward, I decided Jack-in-the-Box is not somewhere I want to dine. I remember many years ago when Jack-in-the-Box had the E. coli breakout And for that reason, I did not eat Jack-in-the-Box for many years. Other than these issues, I can’t complain about the customer service. They were as friendly as can be especially the guy running the drive-through. The night I picked up my food. It seemed like he was the only one working in the whole establishment, which is no fault of his own. If you’re looking For a bite to eat in the middle of the night, we’re very few places are open. This is not a place you wanna go Especially if it’s taking this long late night or early morning, it makes me wonder. Do they have these problems in the daytime where they have more employees working. With the cost of Jack-in-the-Box nowadays, it’s really wrong to get this kind of service.
… moreRobert Keen
Here’s a well-kept secret if you go inside you can use multiple coupons for one order you cannot do this through the drive-thru. Try it sometime or regularly. He’ll, I do in these hard times.
… moreBob Barker
Yo what?! Bacon ultimate cheese burgers dont have pickles on them. Why should I be the one telling the staff how to make burgers. The drinks tasted like toilet water with sprite flavor added to it. Threw away a 40$ order besides the frys. Don’t waste your time or money at this place
… moreRaeonna
BAD SERVICE, RUDE SERVICE , THIS LADY IS SOOOOOOOOOOOOOOOOOO RUDE . It was late I get it , probably super busy because of the holiday but no need to take it out on someone because you had a bad day.
… moreJason Baker
Staff was polite and overall great! Food was delicious.
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