Dasher Indistress
Door Dash drivers, although they represent a customer, are not treated like one at this store. They are required to use a walk up window instead of the drive thru. Even if it’s 10 below or down ring a hurricane. And if there are cars on the drive thru you are required to wait for all cars in drivethru to be done with their orders. Even new orders get priority. Worse experience was me showing up and my orders were already done. No one on drivethru but they just stood there and didn’t get my food. 4 minutes later 4 cars pulled into drivethru. All 4 were served and received food before I got my orders. I didn’t get them from the people behind counter, the girl cleaning spotted me at window and walked over and got them for me. They had been sitting on the to-go rack the whole time. The idea that this food was ready and they refused to give it to me is upsetting, not just for me but for the customer who received cold food.
… moreAngelina Williams
I usually never have a bad experience at this location and I’m very friendly with all the workers but today was absolutely disgusting. I placed an order for pick up on uber eats like I have before with no issue. When I get there my order with my name is not on the pick up counter. I asked the lady at the register, who also had a tag on her shirt named MANAGER, if it was ready and she said what’s the name. I gave her my name and she said we don’t have it. She then tried to take the person after me without any explanation. I asked her “you don’t have it?” It says it’s ready to be picked up now”. She just keeps looking at me and saying we don’t have it rolling her eyes. I said okay so what do I do? I have my receipt and order on my phone on the uber app. She said “maybe someone picked it up and took your order, call uber”. I said “call uber ?? If someone stole from your store? Can I speak to someone else???” She then rolled her eyes and called someone over in Spanish. Luckily the other lady that helped me was EXTREMELY nice and said she sees I ordered obviously and for the right location and will just make me my order. But that manager lady?! What kind of manager dismisses a paying customer and rolls her eyes as if customer service isn’t a part of her JOB. The last manager needs to be trained on CUSTOMER SERVICE
… moreJed Beck
I needed to compliment and thank the manager at 1860 route 10 Parsippany NJ for being so accommodating yesterday afternoon. I made a mistake and ordered a mobile order at a different location in east Hanover and she was so kind that she replaced my order. I’m sorry that I didn’t get her name but wanted to say thank you again.
… moreFrancie Salling
They have never once gotten my order right. I ordered food for someone with a severe allergy to dairy (not lactose intolerance) and asked for no cheese. When I got the order there was a weird sauce that ended up being a cheese sauce, so watch out. I suggest looking in the bag at everything before you leave and make sure to keep the receipt.
… moreJugger Reid
The employees at the Wendy’s on route 10 in Morris Plains are absolutely unprofessional. Waited at the counter for over 10 minutes before anyone acknowledged me. They kept looking down, up, left and right. They looked everywhere except in my direction in fear of me asking a question in regards to my order. Definitely need more training on providing great service to there customers. I’m sorry I rarely write negative reviews as I understand things do happen but this was absolutely unacceptable .
… moreL Ebarle (Lonie)
Wendys is a hit ot miss. We can have fresh food served or sloppy made sandwiches and nuggets that have been sitting there for hours. Isnt there a standard that must be followed? The rewards app is all crazy backwards. I never get the rewards I tell them I have.
… moreSpencer Urbanowicz
I ordered a Dave’s double with no lettuce tomato or onion and they gave me a Dave’s double with lettuce tomato and onion. So why order ? Why not just roll up to the window and let them give me whatever they want? I will never eat at another wendys again because of this single incident.
… moreChristopher Cordasco
Soooooo tier of this place!!!!! Wish I give zero stars. Every time I go to this place I get the worst customer service. Every single employee I’ve ordered my food from always has the worst attitude imaginable. How Wendys employees people like this is insane.
… moreJohn Ochoa
It’s consistent with all other Wendy’s. Good fast food, good service, reasonable price.
… moreDan The Man
In drive thru 1230am We got buy 1 get 1 Baconator for a dollar and they completely nailed it! Super fresh, they added the pickles and onions that we asked for as well. perfect perfect perfect. Temperature was on point
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