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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 2012 Harrodsburg Rd, Lexington, KY 40503
Phone: (859) 276-2939
Order and Reservations
Order: Order online
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Reviews
alexus Collins
Today I had one of the most disappointing experiences at this location. The employee at the window, whose name started with a “C,” was extremely rude. When I kindly asked how his day was, he ignored my question and bluntly told me my total. I asked again, hoping for a more respectful response, but was met with the same attitude.
I called the store and spoke with the manager, Carl, to express my concern about the employee’s behavior and the quality of my fries. Unfortunately, Carl was also very dismissive and rude. Instead of apologizing or showing concern — as a good manager should — he rushed me off the phone and only said to bring the fries back to fix my order. He made me feel like my time didn’t matter at all.
When I asked for the corporate number, he told me it was on the fries box, which was completely false. Now I have to go out of my way to report this issue because they failed to follow policy — managers are required to provide a way for customers to escalate concerns, and Carl did not.
If I was you I would stay away from this location
… moreI called the store and spoke with the manager, Carl, to express my concern about the employee’s behavior and the quality of my fries. Unfortunately, Carl was also very dismissive and rude. Instead of apologizing or showing concern — as a good manager should — he rushed me off the phone and only said to bring the fries back to fix my order. He made me feel like my time didn’t matter at all.
When I asked for the corporate number, he told me it was on the fries box, which was completely false. Now I have to go out of my way to report this issue because they failed to follow policy — managers are required to provide a way for customers to escalate concerns, and Carl did not.
If I was you I would stay away from this location
Jen
There is an issue every single time I come to this location. I will not be back.
I spend my money there EVERYDAY!
Today 10/26 really did it for me
Breakfast is over on Sundays at 11am!
Not 10 minutes til.
I made a mobile order for Breakfast from YOUR parking lot! At 10:50am. 10 minutes before breakfast was over. When I was at the speaker, breakfast was still up on the menu. I gave them my order number and I was told to pull to the window. There were numerous cars in line. So I waited patiently.
Got to the first window and was asked if I needed a receipt, i declined and was told to pull forward.
Got to the 2nd window and was given my drinks. The lady told me to pull forward, they were working on my food. This was then right at 11am.
I SAT AT THE 3RD WINDOW FOR 17 MINUTES before a lady came and asked me what food I was waiting on. I showed her my receipt and she said breakfast was over at 11. I showed her the time on my receipt which was 10:49am.
She got the manager. Its now 11:20am and the lady manager tells me, breakfast was over at 11 and “its not our fault you didn’t get there to pick it up before 11!”
I explained to her that I was in fact there before 11. She said, “well we cant make it now so do you want lunch or not, and you’re order was canceled anyway so you weren’t even charged” and she walked away. She didn’t come back to the window. I WAS NOT REFUNDED. IT STILL CHARGED MY DEBIT CARD.
I can let a lot of stuff go, but to get no apology or anything. And to sit in a fast food drive-thru for 20 minutes and to be treated like I was the one who did something, is so unprofessional.
To just walk away from a customer in mid conversation, is beyond unbelievable. And still have been charged.
By reading some of these reviews, It seems as if a lot of these complaints are reoccurring and not being dealt with as they should. This location needs to do some serious firing or retraining. Starting with the managers.
I won’t be back to this location and I wouldn’t recommend this location to anyone.
1st photo – Showing I was still charged on October 26th
***EDIT- It’s now October 30th and the charge has fully cleared my account and was NOT REFUNDED nor canceled as stated by the manager.
2nd photo- last week when they didn’t fill my drinks all the way up.
3rd photo- another visit, They put CHOCOLATE syrup in a CARAMEL macchiato.
( just to name a few)
… moreI spend my money there EVERYDAY!
Today 10/26 really did it for me
Breakfast is over on Sundays at 11am!
Not 10 minutes til.
I made a mobile order for Breakfast from YOUR parking lot! At 10:50am. 10 minutes before breakfast was over. When I was at the speaker, breakfast was still up on the menu. I gave them my order number and I was told to pull to the window. There were numerous cars in line. So I waited patiently.
Got to the first window and was asked if I needed a receipt, i declined and was told to pull forward.
Got to the 2nd window and was given my drinks. The lady told me to pull forward, they were working on my food. This was then right at 11am.
I SAT AT THE 3RD WINDOW FOR 17 MINUTES before a lady came and asked me what food I was waiting on. I showed her my receipt and she said breakfast was over at 11. I showed her the time on my receipt which was 10:49am.
She got the manager. Its now 11:20am and the lady manager tells me, breakfast was over at 11 and “its not our fault you didn’t get there to pick it up before 11!”
I explained to her that I was in fact there before 11. She said, “well we cant make it now so do you want lunch or not, and you’re order was canceled anyway so you weren’t even charged” and she walked away. She didn’t come back to the window. I WAS NOT REFUNDED. IT STILL CHARGED MY DEBIT CARD.
I can let a lot of stuff go, but to get no apology or anything. And to sit in a fast food drive-thru for 20 minutes and to be treated like I was the one who did something, is so unprofessional.
To just walk away from a customer in mid conversation, is beyond unbelievable. And still have been charged.
By reading some of these reviews, It seems as if a lot of these complaints are reoccurring and not being dealt with as they should. This location needs to do some serious firing or retraining. Starting with the managers.
I won’t be back to this location and I wouldn’t recommend this location to anyone.
1st photo – Showing I was still charged on October 26th
***EDIT- It’s now October 30th and the charge has fully cleared my account and was NOT REFUNDED nor canceled as stated by the manager.
2nd photo- last week when they didn’t fill my drinks all the way up.
3rd photo- another visit, They put CHOCOLATE syrup in a CARAMEL macchiato.
( just to name a few)
cora
I went through the drive through Sunday november 30, around 1 am. At the speaker in the drive through the Attendant told me there were no drinks, no icecream, and no slushies. As a past mcdonalds employee I know the chances of this are extremely unlikely. As I pulled to the next window, the same man was extremely rude and asked if he ruined my night condescendingly, and then asked why I was holding up his “damn” drive through. When we finally got our food, after waiting extremely long, (there was no one else in the drive through) our big mac had a hole in it, as well as what looked like spit. I guess we should have read the previous reviews since this seems to be a common occurrence at this specific location! As someone who has worked customer service, this is unacceptable behavior which I have never experienced before.
… morePamela Mosser
They gave me food that had been expired for at least 30 minutes. Lady at the drive through didn’t say a word she just shoved the bags out the window. Terrible store and didn’t even fill up the fries half way
… moreChase Brown
Worst McDonald’s in Lexington. They messed up my order not once, not twice, but three times back to back! What did George Bush say.. fool me three times can’t fooled again? NEVER gong here again
… moreLee McClanahan
If I could rank service with a negative 5 , I would.
I ordered this evening using the mobile app. Picked up my food thru drive thru at 9:20pm. I was the ONLY vehicle in the lane. My food was taking a moment to be prepared. I was happy to wait.
The lady at the window asked me to move forward, I responded that I was the only customer and did not see why I should move. Her manager then came to the window and demanded I move. I had no problem responding: No.
They are only concerned about falsifying their wait time. What happened to customer service?
If all they are focused on is metrics, then they need to learn more than the one. This lack of customer service has convinced me that my business and my disposable income is not important to them.
This unsatisfied customer will now take her business to any and all competitors. Lack of sales may have management rethink their approach.
… moreI ordered this evening using the mobile app. Picked up my food thru drive thru at 9:20pm. I was the ONLY vehicle in the lane. My food was taking a moment to be prepared. I was happy to wait.
The lady at the window asked me to move forward, I responded that I was the only customer and did not see why I should move. Her manager then came to the window and demanded I move. I had no problem responding: No.
They are only concerned about falsifying their wait time. What happened to customer service?
If all they are focused on is metrics, then they need to learn more than the one. This lack of customer service has convinced me that my business and my disposable income is not important to them.
This unsatisfied customer will now take her business to any and all competitors. Lack of sales may have management rethink their approach.
Dalana Houser
Got a McChicken sandwich and the bottom bun was burnt. I noticed it after the first bite when I got home. I rarely go there or to any fast food place and when I do, this is what happens. Not happy and not going back
… moreLukas Dziatkowski
This location is run by clowns. They managed to lose my mobile order. Instead of looking it up they had me list the order. I had told them my order a total of 4 times by the time I got to the 2nd window.
This is easily one of the most unprofessional restaurants I’ve ever had the displeasure of dealing with. After waiting 15 minutes at the 3rd window for my order, watching countless cars roll by with their food, my order ended up missing an item. When I asked to talk to a manager about the situation, “Malcom” who I had spoken to at the previous window immediately went on the offensive trying to blame me for the issue when I had already verbally given the order 4 times and they had it digitally and could have looked it up. I cannot imagine the store’s head of customer service is incapable of providing level headed responsibility for his own personal mistake.
I will obviously not be returning. I recommend the store owner look into finding managers who actually provide customers with basic respect, not try to argue that “I had got your order” when, obviously no you didn’t if I’m missing a whole happy meal.
… moreThis is easily one of the most unprofessional restaurants I’ve ever had the displeasure of dealing with. After waiting 15 minutes at the 3rd window for my order, watching countless cars roll by with their food, my order ended up missing an item. When I asked to talk to a manager about the situation, “Malcom” who I had spoken to at the previous window immediately went on the offensive trying to blame me for the issue when I had already verbally given the order 4 times and they had it digitally and could have looked it up. I cannot imagine the store’s head of customer service is incapable of providing level headed responsibility for his own personal mistake.
I will obviously not be returning. I recommend the store owner look into finding managers who actually provide customers with basic respect, not try to argue that “I had got your order” when, obviously no you didn’t if I’m missing a whole happy meal.
Tammy Vice
Very clean fast and friendly place to eat. Highly recommend this McDonalds. Staff greeted me with a smile and I left happy with my order and just all around great experience. The cleanness of this place was GREAT!!!!
… moreCristy Epps
I’m washed in the blood of Jesus.
Lot of devilish behavior in this location.
I’m so glad my grandchild checked my food. They had took a bite out of my food and laughed at us in the drive through. The light skin boy with curly hair lied gave us the wrong cooperate number. I never experienced this at McDonalds.
… moreLot of devilish behavior in this location.
I’m so glad my grandchild checked my food. They had took a bite out of my food and laughed at us in the drive through. The light skin boy with curly hair lied gave us the wrong cooperate number. I never experienced this at McDonalds.