Zanet Muhammad
Food is always old/cold. They package it sloppy and nothing looks presentable. When you complain they just give you more cold old food. If it’s a slow day you will get the food that has been sitting all day. The guy at the drive thru is so unpleasant he practically throws the food at you. I was rushed to get my drinks with no cup holder. 4 drinks no cup holder is insane. The service is so poor. Please find a good manager to run this place. McDonald’s is getting very expensive and paying $30-$40 for cold food and poor service is unacceptable
… moreJess Serrano
Young man by the name of Brandon (and the coworkers that were with him) deserves a raise for his kindness and customer service. I came to pick up my online later than intended due to circumstances I couldn’t control. Without having to say anything Brandon was aware my order had taken a while to pick up and maybe was no longer so fresh. So Brandon and his coworkers offered to remake my meal. The kindness stood out to me so much they went above and beyond. Thank you!
… moreRoman Regmi
We stopped for quick lunch, dine-in was empty got order came fast. Bread has a spot scratched and all raw flour filled , seats are petty dirty and stinky! I don’t recommend to use Toilets that was petty clean but stinks wild.
… moreSteve Fiederer
Went inside because the drive thru line was so long thinking I would get faster service. Placed my order in the kiosk making a nice Christmas donation to Ronald McDonald house, so glad I chose the pay cash option!
Got my ticket and waited 10 minutes without a single person assisting me.
Ended up walking out! Unbelievable bad service, when I left no cars were in the drive thru. What happened to my order? Left my ticket on the counter
… moreJdiesel59
Okay i feel bad for writing this but, its long over due. This is based on umpteen visits over the years and I even boycott both painesville stores for over a year and just recently have stopped in a few times. Lo and behold, nothings changed hence im writing this. My order is pretty basic, filet o fish meal and dbl cheeseburger w extra onion and a coke.
Fries have never not been stale and/or undersalted, filet is never fresh, bun nor filet. Now the burger, for god sake dont even bother w special requests like extra onion, ive literally resorted to telling them I want it drowning in onion and still, no more than 20 little specs of onion…. So here I am now, back to boycotting like before, driving 10 plus minutes to either heisley or the rt 20 mentor location even though im literally 1 minutes away from this painesville one.
… moreBill Geisman
This place deserves minus 5 stars.Wife and I stopped for dinner. We were the only ones in dining room. Took 11 minutes to get a big mac,10 nuggets,2 unsalted fries,2 drinks. They called our number instead of brining it out to table. Food was in a bag, she said they ran out of trays. Most of tables were dirty, the floor was littered. Back in kitchen, they were standing on piles of fries,straws and other garbage all over the floor being walked on. Workers were talking loud like yelling to each other.Disgusting to say the least. This place should be closed down. We chose to take our food home,since it was already in a bag.
… moreSarah Escandon
Customer service was horrible. No, one was at the front counter. We waited over 15 minutes for 3 drinks, 2 wraps, and 2 fries. They did not have any straws out so we had ask and no one came to assist us. The dinning room table were not cleaned as well.
… moreKelly Mcgee
I go to this McDonald’s in the mornings during the week. Always friendly and kind. Usually they get my order correct and I’m grateful. Keep up the good work, keep up with the smiles and friendly dispositions. It is very much appreciated by me.
… moreMark Douglas Obenour
One handicapped table that has six separate movable padded stools with no back support. ☻ These are the only soft seats. The Kiosk I ordered on never did give me a receipt. I had to get one from the Manager. My special order Filet-O-Fish came out exactly as ordered. Fries came out hot. No ketchup out front for customers and the employees and manager hide in back so you can’t beg for any. They had no order numbers at my kiosk, many of the tables and counters needed cleaned. Average McDonalds.
… moreDNA Boxing
my last 4 orders this mcdonald’s has messed them all up, and the funny thing is all i order is a couple ranch snack wraps, it’s either they give me the spicy ones or just the wrong amount of what I ordered. The workers here are lazy and can’t do their job right. it’s just funny at this point, it’s like they go out of their way to mess up easy orders
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