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Address and Contact Information
Address: 355 Cassadaga Rd, Lake Helen, FL 32744
Phone: (386) 218-3806
Website: https://sinatras.us/
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Sinatra’s Ristoranté – Take-out Open Daily
Sinatra’s Ristorante, 355 Cassadaga Rd, Lake Helen, FL 32744, US
Sinatra’s Ristorante – Home – Menu, prices, restaurant reviews |
Reviews
My server couldn’t have been less friendly if she tried: no name, no smile, no basic courtesy. A table for one apparently doesn’t earn the same respect & attention as a four-top.
When she took my drink order which was ice water with lemon on the side, she mumbled something about a pepper “on special” & quickly walked away; she brought a glass with a dried-out lemon wedge stuck on the rim like it had been dropped & stepped on.
I had to ask for EVERYTHING—what’s the soup? may I have more lemon? do you have dessert? is there a cash discount? — & the extra lemon never arrived.
My water never got refilled despite me parking the empty glass at the edge of the table as a hint. Then again, she never stuck around long enough to notice. Everything was “drop & run” like she was running from a fire. The restaurant wasn’t even busy. There was no excuse for this level of neglect.
The only nice thing I can say was the Caesar salad looked & tasted fresh, thankfully because it was all I would eat that night.
EVERY dish looked dirty. They all looked like my grandmother’s old porcelain with the rims all stained after 50 years of use.
Everything happened in 10 minute increments and in drop & run fashion! I don’t know what the rush was all about.
My appetizer, tomato-mozzarella caprese was on another dingy plate. The tomatoes were HOT, giving new meaning to “hothouse tomatoes,” & the mozzarella tasted like cardboard.
My Chicken Piccata dinner was on yet another dirty dish. There was barely any pasta & what should have been a bright lemon-butter-wine sauce was just a pool of oil under the noodles.
I had to flag down my waitress to ask for grated cheese, hoping it might help. She dropped a little plastic cup on the table of ice-cold, Kraft-style cheese & took off running again.
The chicken was SO salty it was inedible. The pasta was greasy. I pushed the whole plate to the far edge of the table so she couldn’t miss it—along with my empty water glass.
Within ten minutes of dropping the entrée, she slapped down the bill—without noticing the untouched food or the empty glass and ran off again.
She came for the payment, smiling for the first time. This was also the first time she bothered to ask if everything was ok. I told her, “NO! This is swimming in oil, the chicken is so salty I can’t eat it; actually the whole dish is inedible,”. The smile vanished. She grabbed the check, said, “I’ll remove it,” & ran. Normally an over-tipper, her tip went to zero right then.
She returned with the bill & immediately tried to speed off again. I called her to ask whether it reflected a cash payment. “No, I’ll have them fix that,” she said, grabbed it, & ran—again.
She returned with the new bill & as she was running away I asked if they served dessert. “Yes,” she answered annoyed, & ran off to get a menu, which was FILTHY. Every page had stains on both sides. My total bill was $12.91. I put $15 cash in the check presenter.
She came back 10 minutes later and I told her I didn’t want any dessert. She scooped up my payment, pointed at my still-empty glass that had been sitting there for 35 minutes, asked, “Do you want a water to go?”
Ten minutes later, she brought back $2 change—shorting me $.19—dropped it without a word, & was gone. The $.19 ended up being her tip only because I just wanted out of there!! I left mad & STILL HUNGRY!!
Summary:
• hot tomatoes with cardboard mozzarella
• inedible Chicken Piccata, no sauce
• pasta in a pool of oil
• dirty plates
• a filthy menu
• no refill
• wrong change
• a “drop & run” waitress who had to be flagged down for every single thing
Why isn’t there a manager on the floor making sure customers are being serviced properly?
Please be sure your blonde long haired, pony tail wearing waitress learns that ALL CUSTOMERS MATTER!!
Zero stars if I could!!!
Blackened chicken Caesar salad, I wasn’t disappointed. For dessert I asked my waitress what she recommended and she suggested the Tuxedo bomb. It was sooo good! Mousse covered in chocolate. So delish. They had Live music during dinner time and later in the evening did karaoke. It Has two bars one full liquor the other looked like a wine bar. There was also a piano I believe where the live music was taking place.