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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Address and Contact Information
Address: 1675 E Main St Ste A, Duncan, SC 29334
Phone: (864) 336-5317
Order and Reservations
Order: Order online
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Reviews
Locations Reviews
This is the second time I have went to this place and ordered a tuna sandwich and barley got tuna on it. The last time I complained about it, they made it right. They gave me extra on the sandwich when I came back and some in a container. I will not spend another dime at this place if business. I’ve been a loyal customer but I can’t with this. I paid $8.81 total for this. The last time was worst than this nor they can have the entire business. I WILL NOT BE BACK ‼️ If you think I will ask the others on my list of NOT GOING BACK. Jimmy John’s Duncan, SC that was your last chance.
… moreJarrodHelen Purdon
Excellently clean location with bright, spotless bathroom and caring staff. Cashier spoke to another customer who asked about an absent co-worker, “her mother broke a leg and she needed to be with her.” They shared concerns and I appreciated the friendliness displayed. Cashier was patient as I asked questions & placed my order rather slowly (feeling long road trip brain drain).
… moreCrystal Campbell
Tuna picklewich was a good recommendation from one of the employees. Sam provided excellent customer service and provided some great recommendations from the menu. We enjoyed our first vist and will definitely be back.
… moreMike Means
Another wonderfully done jimmy John’s. It was clean and I was able to get my food fast. I ordered the the club lulu and was glad I did. Also I thought the staff was very friendly.
… moreSarah Oliver
Hailey was absolutely amazing and extremely helpful, not to mention super fast and accurate with our order! Accidentally placed our order to the incorrect restaurant and by the time I was off the phone with the other location, our order was ready! HIGHLY RECOMMEND this location, especially if you can have Hailey make your sandwiches!
… moreLL FF
We picked up an order to go and were very disappointed. Jimmy Johns used to be our favorite place for subs but this location cannot seem to follow directions if your order is more complicated. Also, the bread was not fresh and their meat is mediocre.
Also, their delivery radius is ridiculous. Who lives within 5 minutes of their restaurant??? What’s the point in having delivery?
We will be going elsewhere for our subs from now on because we’ve given them enough chances to get it right.
… moreAlso, their delivery radius is ridiculous. Who lives within 5 minutes of their restaurant??? What’s the point in having delivery?
We will be going elsewhere for our subs from now on because we’ve given them enough chances to get it right.
Amanda Sloan
This location needs to change its motto to “Freaky Frustrating” – without embellishment or hyperbole, I am convinced that this is literally the worst Jimmy Johns location in the United States – and it has been this way since it opened (2+ years now).
My family and I really like JJs, but this location has convinced us to stop consuming JJs altogether. This store is not “freaky fast” but rather “freaking slow” (both at making sandwiches and at the drive thru window). Nine times out of ten our order comes out wrong – sometimes even missing an entire sandwich. (I am actually embarrassed to admit we have patronized this shop long enough to know a statistic like that – but we will not be spending another penny here, short of someone in upper management compensating us for the disaster of awful we’ve experienced.) Speaking of which, here are just a few examples of a typical attempt to purchase from this location:
1. Service was lackluster (rude, apathetic, or flippant employees who don’t understand the phrase ‘customer service’) And the staff is constantly changing, not that the changes mean improvements of any kind.
Recently my husband got a sub there that was 1” shorter than the menu says it should be (it was so small we actually measured!). He was so shocked he looked up the actual sub specifications on the JJs website, and seeing it was so disproportionately small, he took the sub back to get a refund. After explaining the situation, the teenager at the counter just took the sub back and shrugged. No attempt to make a new one, no apology, not even an attempt to keep our business.
Today we went through the drive thru and I ordered an East Coast Italian and asked that they not skimp on anything (based on our last experience.) Order was placed and I pulled around…and then waited a solid 2 minutes before anyone appeared at the window.
When the deer-in-headlights employee arrived, he asked if I was a rewards member and I had to repeat my number for him four – I kid you not – FOUR times. After he finally entered in the number correctly, we waited about 30 seconds for him to tell me that the computer was having issues accepting our number. No problem I say, forget the rewards (There are never any decent rewards anyway – this isn’t the Firehouse across the street – the rewards here are useless at best.)
So we hand our credit card over, but apparently there were more computer issues, because the cashier calls his boss over. We waited nearly 5 MORE minutes and then finally asked for our card back because this was far from “Freaky Fast”.
The boss finally appears, and starts to check the computer and it is obviously going nowhere, so *again* we asked for our card back. (I’m thinking – you could at least apologize for the inconvenience – offer a free cookie, whatever, but no, instead the boss very rudely hands the card back (after our second request for it) and simply says, “Okay. Thanks”
No apology for the wait, no apology for the slow service, the computer delay, no offer to make things right – nothing.
Do they not realize that people who make $14 an hour are using a full HOUR of their lives to purchase this food from them? Let me ask you, is it really worth it?
Trust me, if you’re feeling like a Jimmy Johns sandwich, do yourself a favor and just drive to another location – your time and money are worth more than this place can offer, and to be honest, you’ll save your sanity, too.
… moreMy family and I really like JJs, but this location has convinced us to stop consuming JJs altogether. This store is not “freaky fast” but rather “freaking slow” (both at making sandwiches and at the drive thru window). Nine times out of ten our order comes out wrong – sometimes even missing an entire sandwich. (I am actually embarrassed to admit we have patronized this shop long enough to know a statistic like that – but we will not be spending another penny here, short of someone in upper management compensating us for the disaster of awful we’ve experienced.) Speaking of which, here are just a few examples of a typical attempt to purchase from this location:
1. Service was lackluster (rude, apathetic, or flippant employees who don’t understand the phrase ‘customer service’) And the staff is constantly changing, not that the changes mean improvements of any kind.
Recently my husband got a sub there that was 1” shorter than the menu says it should be (it was so small we actually measured!). He was so shocked he looked up the actual sub specifications on the JJs website, and seeing it was so disproportionately small, he took the sub back to get a refund. After explaining the situation, the teenager at the counter just took the sub back and shrugged. No attempt to make a new one, no apology, not even an attempt to keep our business.
Today we went through the drive thru and I ordered an East Coast Italian and asked that they not skimp on anything (based on our last experience.) Order was placed and I pulled around…and then waited a solid 2 minutes before anyone appeared at the window.
When the deer-in-headlights employee arrived, he asked if I was a rewards member and I had to repeat my number for him four – I kid you not – FOUR times. After he finally entered in the number correctly, we waited about 30 seconds for him to tell me that the computer was having issues accepting our number. No problem I say, forget the rewards (There are never any decent rewards anyway – this isn’t the Firehouse across the street – the rewards here are useless at best.)
So we hand our credit card over, but apparently there were more computer issues, because the cashier calls his boss over. We waited nearly 5 MORE minutes and then finally asked for our card back because this was far from “Freaky Fast”.
The boss finally appears, and starts to check the computer and it is obviously going nowhere, so *again* we asked for our card back. (I’m thinking – you could at least apologize for the inconvenience – offer a free cookie, whatever, but no, instead the boss very rudely hands the card back (after our second request for it) and simply says, “Okay. Thanks”
No apology for the wait, no apology for the slow service, the computer delay, no offer to make things right – nothing.
Do they not realize that people who make $14 an hour are using a full HOUR of their lives to purchase this food from them? Let me ask you, is it really worth it?
Trust me, if you’re feeling like a Jimmy Johns sandwich, do yourself a favor and just drive to another location – your time and money are worth more than this place can offer, and to be honest, you’ll save your sanity, too.
Nicole Archundia
The customer service is pretty good, they seem friendly and attentive. Only thing is that there is a lot of new trainees so have patience with them. The area we eat at is super clean, the bathrooms always are stocked and the tables are usually spotless. The food service is super fast and sometimes they do get items wrong, for example I got cucumbers on my sandwich (#9) that doesn’t even come with them. I didn’t complain thought bc it went well with the sandwich, actually. I would definitely recommend this if you’re a fan of other subs. One of my favorite places to eat after work with my family.
… moreB W
I should’ve listened to the other reviews. This location will not make your sandwich the way you ask. Not only that, the sandwiches are thrown together. Making a sandwich is not hard, but I guess finding quality employees who actually want to do their job is. They need better management & employees. This has to be the worst Jimmy Johns I’ve been to.
… moreBo Price
Fast service, great sandwiches
Update: it is unfortunate that some of their employees are inconvenienced by customers. I ordered online and picked up at the window. After about a five minute wait for the customer in front of me, the jimmy John’s employee covering customers at the window just looked at me without saying a word. I told him I was picking up my order and gave him my name. He walked away without a word, then returned and held the bag outside the window. I told him thank you… No responses, just an unhappy frown. I didn’t get a chance to apologize for bothering him as he just walked away.
No ” thank you for visiting jimmy John’s”
No ” is there anything Else I can get you”
No ” thank you for your business”
Guess I’ll have to go across the street to Jersey Mike’s! Customers do have options!
… moreUpdate: it is unfortunate that some of their employees are inconvenienced by customers. I ordered online and picked up at the window. After about a five minute wait for the customer in front of me, the jimmy John’s employee covering customers at the window just looked at me without saying a word. I told him I was picking up my order and gave him my name. He walked away without a word, then returned and held the bag outside the window. I told him thank you… No responses, just an unhappy frown. I didn’t get a chance to apologize for bothering him as he just walked away.
No ” thank you for visiting jimmy John’s”
No ” is there anything Else I can get you”
No ” thank you for your business”
Guess I’ll have to go across the street to Jersey Mike’s! Customers do have options!