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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cookeville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Address and Contact Information
Address: 980 S Jefferson Ave, Cookeville, TN 38501
Phone: (931) 854-1450
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Order and Reservations
Order: Order online
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Dunkin’ at 980 S Jefferson Ave in Cookeville | Coffee & Donuts Near …
Dunkin’ is proud to serve Cookeville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Cookeville, TN – Dunkin’ locations
Dunkin’ Card · Shop · Directory; /Tennessee; /Cookeville. Cookeville, TN. 1545 East 10th Street. Open NowCloses at 10:00 PM. 1545 East 10th Street. Cookeville, …
Dunkin’ | Cookeville TN – Facebook
America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. Order your Dunkin’ faves via the drive-thru or order ahead of …
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Reviews
Hannah Coffman
Just went through the drive through and the lady at window (I believe her name is Karen) was so amazingly polite! She was so talkative and friendly, me and my friend are obsessed with her vibe. She even let us try her own creation and it was sooo yums! Amazing service and food was delicious as always and super fast!
… moreEKR Mamabear
Very RUDE staff. The cashier was not welcoming at all. She threw my empty gift card away in her garbage behind the counter. I tried to use another card but it was empty so I politely asked if she could also throw the second empty card away and she pointed to the garbage can by the door and told me I could throw it away there.
When I was given the blueberry lemonade from our order it was still yellow so I tasted it to see if it was a “color free” blueberry lemonade and there was definitely no blueberry flavor so I asked the another girl who was placing the orders on drink counter if there was blueberry syrup in it she very shortly and rudely said “there is” and I said ok nicely and stated I was just asking bc I didn’t taste or look like it because it’s still yellow. She very obviously ignored me and walked away. The lady behind us in line was telling me how rude they are to her every time she stops inside.
Then my family and I received countless dirty looks, like a little high school child, from the girl that I asked about the blueberry syrup WHAT GOES AROUND COMES BACK AROUND. Should be very careful how you treat people. One may never know when you will cross paths again.
The manager and the owner should review the cameras the morning of this date and do something about it! I am reading several bad reviews on here. Your staff reflects your business. SHAME
… moreWhen I was given the blueberry lemonade from our order it was still yellow so I tasted it to see if it was a “color free” blueberry lemonade and there was definitely no blueberry flavor so I asked the another girl who was placing the orders on drink counter if there was blueberry syrup in it she very shortly and rudely said “there is” and I said ok nicely and stated I was just asking bc I didn’t taste or look like it because it’s still yellow. She very obviously ignored me and walked away. The lady behind us in line was telling me how rude they are to her every time she stops inside.
Then my family and I received countless dirty looks, like a little high school child, from the girl that I asked about the blueberry syrup WHAT GOES AROUND COMES BACK AROUND. Should be very careful how you treat people. One may never know when you will cross paths again.
The manager and the owner should review the cameras the morning of this date and do something about it! I am reading several bad reviews on here. Your staff reflects your business. SHAME
Kelly Aguilar
My husband and I have now ordered the new DunKings meal deal over five times. Every time we specifically select white cheddar, no sausage, and the croissant OR the egg and cheese English muffin with white cheddar and every time they have put either sausage with the white cheddar or sausage with the cheese it normally comes with. At first, we wanted to give them a chance before leaving a review since we enjoy Dunkin in the mornings, but now this is over five times and has happened every time. Today we ordered two egg and cheese muffin with white cheddar and instead we get two sausage and American cheese English muffins with no eggs. Sausage every time! What is the point of having one sandwich with no sausage if they’re still going to put sausage and not even put the egg that is supposed to come with it? What is the point of having customization options if they are going to do the exact opposite? This also happened with the previous $6 meal deal, but only a hand full of times out of the many times we ordered it so we just ignored it. Now it is happening every time. We are no longer wasting our money and will have to take a long break from Dunkin for a while and order breakfast and coffee elsewhere. It’s unfortunate as this DunKings deal is our favorite because of the creativity with the adorable boxes, but it is not worth wasting our money and not being able to eat what we ordered. Hopefully this is just a simple online ordering system issue on their end that can be corrected (we confirm every time that we ordered the correct thing we wanted after receiving the incorrect items) and that this is nothing intentional with an employee or two that work during the morning shift.
EDIT: Decided to give them yet another last chance and they finally got the croissant with just cheese. BUT it was the wrong cheese and they cooked it with the egg still on it and then took it off so there’s only bits and pieces of the cheese still actually on the bread. We have decided to go to one further away and they have not once gotten our order wrong. No excuses.
… moreEDIT: Decided to give them yet another last chance and they finally got the croissant with just cheese. BUT it was the wrong cheese and they cooked it with the egg still on it and then took it off so there’s only bits and pieces of the cheese still actually on the bread. We have decided to go to one further away and they have not once gotten our order wrong. No excuses.
planetsoftheuniversetarotreadings
This is the only Dunkin we will stop at. We stopped in again this morning. We eat her often and everyone is so nice and friendly. The coffee is the best. The dark headed girl that works the front in the mornings is super sweet.
… moreKate Lyle
My friend and I went through the drive through and the lady working was so amazingly sweet and polite! We believe her name is Karen, but she was so talkative and she let us try a sample of something she came up with and it was SO amazing! She had the genuine best vibe and we will 100% come back.
… moreAnthony Nowicki
Lord for bid you try to pay with a 100.00 bill. They will refuse to sell you a hot chocolate. Like WTH .. emailed corporate.. staff was hiding from window sat, there 5 mins waiting on names to email corporate.. but never got them, 1/1/2025 1700 hrs.. mgmt should handle this ..
… moreOlivia Talbert
Honestly kind of disappointed. I always get my coffee from here and normally they do a great job. Today I was handed pretty much half a drink when normally I receive my drink to the top. When I asked why my drink looked that way I was then told because I ordered a drink with less ice which is my normal go to my drink wasn’t filled all the way up. Im not sure where the less ice less drink concept came from but I won’t be coming back to the store if that’s the drink I’m served and the customer service I am offered.
… moremelody o
Not only is this location ALWAYS out of stuff , they also never match up with the app for what items they have in stock. My food will come burnt, messy, coffee will taste burnt or nasty. I never have a quick, easy, enjoyable experience at this location. And the picture I added is of a BURNT CHEESE SLICE that I had to peel off and couldn’t even finish the sandwich I don’t understand how they made this and thought it was okay to sell to customers.
… moreRyan & Patti Jaeger
We ordered two medium vanilla bean ice coffee with cream and liquid sugar, two toasted everything bagels with strawberry cream cheese and a 20 count of assorted donut holes munchkins.
Well first thing when the lady working the drive through window went to hand is out ice coffees before she even opened the window I noticed they were dark, meaning no cream or sugar was added. I told the lady and she apologized and immediately went to fix our drinks.
As she handed me my corrected ice coffees she handed me my 20 count donut holes and closed the drive through window. I looked in my donut box and the were all Glazed donut holes! Not assorted like I asked! She never said anything while ordering at the menu about being out of assorted and only having glazed.
*Politely when she came back to the window I asked her if they were out and she said “YES”
again I was very polite and I said ” why did the person taking my order not tell me they were out of assorted and instead take it upon their self and give me 20 glaze munchkin donut holes instead of just asking if I wanted them substituted or something else in their place?
+If I wanted all glazed munchkins I would of asked for them all to be glazed-
The young lady’s face was shocking when I did not want the 20 glazed and was handing them back . Like I was supposed to just accept the munchkins and ride on. NOPE not me I want what I paid for.
The Dunkin employee then stuttered and said they were out of munchkins! I said ” all of them! Really?” I asked for something in its place like a big donut or two since you gave me these and I can’t take these home, especially when I have kiddos expecting Jelly, chocolate munchkins.
“She then said oh wait I think we have some cooling in the back for later. I tried to hand her the 20 glaze back she said keep them, so I did.
When she handed me the new replacement munchkins I immediately felt them and they were not cooling off. They were not hot nor fresh. They felt as they had been sitting all day!
[* I personally know what a Dunkin donut looks like sitting all day. ..hint hint I use to be a general manager in the Nashville surrounding area for nearly 3 years..
As she handed us the munchkin donuts she closed the drive-thru window and I pulled off.. it was then that we realize we did not get our toasted bagels with cream cheese. So I pulled back around and I let my spouse go inside cause he knew my mouth at this point would have been respectful but I would have let it be known that this customer service was 100 lazy and this Dunkin Donuts sucks and I would have been demanding to speak to management about unorganized poorly customer service we receied.
Lastly when he came out with our bagels and we opened them up they were extremely over coked one was and the other was a halfed cooked one side and a side that was never tosted! There was barely any cream cheese on these bagels at all! The picture shows it all. Shame on you Dunkin Donuts on Jefferson. I should have just eaten breakfast at home or went to Starbucks and spent that extra dollar for better quality and service. But I grew up on Dunkin as a child living up north. but damn times have changed. I was so disappointed in the lack of customer service they gave us which was a 0-1 for effort for showing up to work cause the good old Lord knows people don’t want to work these days.. . Looking at Dunkin today, the chaos of the lack of care of their job duties the poor communication and poor customer service skills and no organization made me realize how I used to run my stores and how I truly miss it and regret the decision moving and leaving that job behind. Management is the key to success and can surely get that store out of limbo.
This is not my first bad experience there it has been over 20 and he lost count. Many other people i have come in contact with have had the same if not similar experience there..
Y’all can do better.
Team work, close mouth don’t get fed up.
… moreWell first thing when the lady working the drive through window went to hand is out ice coffees before she even opened the window I noticed they were dark, meaning no cream or sugar was added. I told the lady and she apologized and immediately went to fix our drinks.
As she handed me my corrected ice coffees she handed me my 20 count donut holes and closed the drive through window. I looked in my donut box and the were all Glazed donut holes! Not assorted like I asked! She never said anything while ordering at the menu about being out of assorted and only having glazed.
*Politely when she came back to the window I asked her if they were out and she said “YES”
again I was very polite and I said ” why did the person taking my order not tell me they were out of assorted and instead take it upon their self and give me 20 glaze munchkin donut holes instead of just asking if I wanted them substituted or something else in their place?
+If I wanted all glazed munchkins I would of asked for them all to be glazed-
The young lady’s face was shocking when I did not want the 20 glazed and was handing them back . Like I was supposed to just accept the munchkins and ride on. NOPE not me I want what I paid for.
The Dunkin employee then stuttered and said they were out of munchkins! I said ” all of them! Really?” I asked for something in its place like a big donut or two since you gave me these and I can’t take these home, especially when I have kiddos expecting Jelly, chocolate munchkins.
“She then said oh wait I think we have some cooling in the back for later. I tried to hand her the 20 glaze back she said keep them, so I did.
When she handed me the new replacement munchkins I immediately felt them and they were not cooling off. They were not hot nor fresh. They felt as they had been sitting all day!
[* I personally know what a Dunkin donut looks like sitting all day. ..hint hint I use to be a general manager in the Nashville surrounding area for nearly 3 years..
As she handed us the munchkin donuts she closed the drive-thru window and I pulled off.. it was then that we realize we did not get our toasted bagels with cream cheese. So I pulled back around and I let my spouse go inside cause he knew my mouth at this point would have been respectful but I would have let it be known that this customer service was 100 lazy and this Dunkin Donuts sucks and I would have been demanding to speak to management about unorganized poorly customer service we receied.
Lastly when he came out with our bagels and we opened them up they were extremely over coked one was and the other was a halfed cooked one side and a side that was never tosted! There was barely any cream cheese on these bagels at all! The picture shows it all. Shame on you Dunkin Donuts on Jefferson. I should have just eaten breakfast at home or went to Starbucks and spent that extra dollar for better quality and service. But I grew up on Dunkin as a child living up north. but damn times have changed. I was so disappointed in the lack of customer service they gave us which was a 0-1 for effort for showing up to work cause the good old Lord knows people don’t want to work these days.. . Looking at Dunkin today, the chaos of the lack of care of their job duties the poor communication and poor customer service skills and no organization made me realize how I used to run my stores and how I truly miss it and regret the decision moving and leaving that job behind. Management is the key to success and can surely get that store out of limbo.
This is not my first bad experience there it has been over 20 and he lost count. Many other people i have come in contact with have had the same if not similar experience there..
Y’all can do better.
Team work, close mouth don’t get fed up.
Tammy Kangiser
I went to Dunkin this morning the drive-thru was full, so I went in. I was the only customer in there I stood at the counter for several minutes. No one ever greeted me no one ever said good morning no one ever said it’ll be just a few minutes or anything. After a couple minutes, I started watching the clock to see how long it was gonna take for someone to even speak another three minutes went by. Finally. The girl waited on me, and she was not friendly at all. Never said good morning, sorry for your wait nothing, not even a thank you. There was 4 girls upfront that I seen and everyone was busy. I could hear the girl in the drive-thru working and she seemed really friendly to the people at the window, but not one girl out front ever spoke and was definitely not friendly they were all walking by as I stood at the cash register not even a “we will be right with you” they should really work on their attitude with customers. Learn to greet people with a smile. I usually don’t leave reviews, but that really aggravated me this morning.
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