Address and Contact Information
Address: 2425 Pembina Hwy, Winnipeg, MB R3T 2H4, Canada
Phone: +1 204-339-7888
Website: https://sushijetwinnipegmb.com/?utm_source=google&utm_medium=maps&utm_campaign=website
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Order and Reservations
Reservations: sushijetwinnipegmb.com
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Reviews
Friendly staff until we had a complaint about the beef. Ordered beef tataki and it was super chewy to the point you can’t even swallow. I ask the server for a replacement as the cut of beef was off (not against the grain and too thick with silver skin attached).
See picture for reference.
2 older lady Chinese servers were very rude. They said the following:
“This is AAA beef. No way can be bad”
“All day no complaints”
“You must eat as it’s super expensive and a waste to throw away”
“If you don’t finish all of it we will charge you $1 per piece no matter what”
I calmly explained to them that this is not edible. If you can’t chew and continue to swallow you can choke to death.
They over reacted and laughed. Then continued to ignore us for the rest of dinner service.
Went to counter to pay the bill as they ignored us. The older lady said it’s $10 extra cause you did not finish. I said no and she was extremely mad. She demanded for us to pay for extra charge. I let her know I won’t be paying extra as it is not edible. I asked for their manager.
No manager is available. I asked for supervisor. No supervisor available. I asked to speak to the boss/owner of this restaurant. They said the boss is in China and I’m not allowed to speak to them.
At the end she was super mad and didn’t charge us the extra but threw the bill at us once we paid.
My wife spoke Chinese to the older lady for her to understand better. She then was yelling at my wife super loudly. They are in denial and doesn’t think there is any problem with the food. Older lady said in Chinese “My English is not good enough to argue with your husband. This beef is expensive and you should eat it.”
Disrespecting my wife, they got into an argument very loudly making sure the whole restaurant heard everything in Chinese.
The servers had no shame and no staff in the entire restaurant spoke English or “pretended” not to understand, genuine complaints.
We felt embarrassed as everyone was staring. But the staff there wasn’t at all, as they think if the louder they talked the more we would back down as a paying customer. Crazy how staff are yielding at paying customers in front of other customers while they are trying to enjoy a meal.
We will be trying to contact someone about this as this isn’t acceptable anywhere in Canada for the abuse we received.
Plus 10% gratuity to the subtotal of your bill will be automatically applied.
$91.15 total charged for 2 people
Then a lady at the front desk told us to sit at a certain spot. We said the seats by the door were too cold and since there were empty seats inside, we wanted to sit there. She got really mad and told us that next time we had to wait for her to assign us seats… and we couldn’t even come in right away! I was like, “It’s freezing out there and the door’s wide open!” We were totally speechless. So we ended up going to another joint.
What made it worse is that even though we paid full price, several items on the menu were unavailable. It’s frustrating to be charged the same when so much is missing from the menu.
The restaurant itself has potential, but the poor service and limited options really left a bad first impression. I hope management works on improving customer service and making sure the full menu is available before charging full price.