Eduardo Monzón
I’ve visited this Chipotle at 250 Main St, Medfield, MA 02052 twice, and both times the place has been shockingly dirty. The floors are covered with food, trash, and napkins everywhere, just like in the photos I posted. The tables are sticky and never cleaned, and the entire dining area looks like it hasn’t been maintained at all.
It’s clear that the employees and the manager do not care about cleanliness or hygiene. Nobody bothers to clean the tables or the floors, and it creates a very unpleasant and unsanitary environment for customers. This is honestly one of the dirtiest Chipotle locations I’ve ever seen.
On top of that, the food quality is low, and they serve very small portions compared to other Chipotle locations. For what you pay, the portions are disappointing and the food just doesn’t taste fresh.
I will not be coming back to this location, and I hope management takes these issues seriously because the current conditions are unacceptable.
… moreSean
Worst chipotle ever been to like I don’t know how this place is still open asked for extra rice and he goes are you serious? Literally received three piece of chicken on my bowl. Also spent almost 80 buck On four bowls
… moreJake Garufo
Let me start with the fact that I love Chipotle but frequently have issues with online orders. I’ve been here 3 times and each time I place an online order it’s filled wrong. Missing chips, missing ingredients longer wait than anticipated. One time they simply told me the order never came in. Last time I ordered for 6 people there were 5 mistakes. One Burrito Bowl had no chicken in it! Just rice and beans… I was almost $100 with the included $14 tip (hoping it would motivate them to be more attentive) and only one meal was correct. Disappointing
… moreAlexis Kovacs
I keep hoping this chipotle improves since we live close by but it has consistently disappointed us. While other chipotles serve up huge burritos this one makes tiny little servings. My son is always still hungry after he eats them. My salad tonight only had 4 tiny pieces of chicken. The servings sizes are so small compared to other chipotles and they are often out of ingredients. Hoping it improves soon.
… moreMichael John Taber III
I appreciated the staff’s flexibility in accommodating a late change to a catering order I made. The manager took time to hear my request and then called their boss to confirm. They continued to work hard to fulfill a request (which did not have to be met on their end) even when they were getting slammed at my pickup time. They kept their focus and got me my order in a more than reasonable time, especially considering the line!
… moreEric
My Fiancé picked up an order for me, half chicken half steak. This is what we got. The bowl wasn’t even half full and we paid 16$ for it. Very disappointed.
(This picture was taken immediately after opening)
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Edit: Upgrading to 3 stars.
I gave them another chance and the portions have definitely increased as well as the flow of the line.
(This was on a Sunday afternoon.)
I will return to the location in the future and see if things continually improve.
… moreJohn Lukasiewicz
Ordered a salad bowl with two portions of meat and guacamole and received a bowl with almost no lettuce, one portion of meat and a tablespoon of guacamole. The quesadilla compartments were only half filled with rice. Check your order from here before taking it home!
… moreliv topjian
This is hands down the worst Chipotle on the planet. We spent over $60 on a mobile order and half the food was either wrong or straight-up EMPTY. When we asked for more rice to fix their mistake, the guy sitting there had the audacity to say, “You guys really need even more?”
Excuse me? Maybe do your job instead of acting like giving us what we paid for is some huge favor. The attitude was disgusting, the service was trash, and the food was a joke. Never coming back to this garbage location again.
… moreJohnny Appleseed
The worst chipotle on the face of this earth. The workers there do not do their job. The messed up more order twice. The first time I ordered 80 dollars of stuff and never got it. They just brought me my order without an item. The workers do nothing and sit around.
… moreNathaniel Willey
Went to this location to get a steak burrito. The lady helping me had a difficult time rolling up the burrito. Seems like she wasn’t trained by staff to prepare a simple burrito. She threw the first one out and made another one, in which she added brown guacamole. Where is the training? 12 hrs after eating the burrito not feeling so good. The only saving grace is the place is very clean and neat.
… more