Riley
Placed an order online and paid for avacado. When I picked it up, there was no avacado. I wouldn’t care at all if the avacado is free, but when you have to pay—almost 2 dollars—for something, I would expect it to be on the sandwich…. tried to just get a refund through support but the ai bot said there was no location with the postal code so im just complaining here lol. I would totally understand if they ran out or something, but they could’ve said something rather than just giving me the sandwich without it. I hate to be that one person that complains about something this small but I love avacado
… moreAbby Rose
Would rate zero if I could I rarely go to Subway I tried to online order today. It was telling me that everything was out of stock so I went into the store at 10:45 AM to go order in person and the lights were off. They were all closed. On a Monday mind you no sign or explanation for why
… moreBobby
Very bothered that they didn’t call and tell me they were out of the cheese I ordered and the olives for my husband. I can understand the olives but cmon the cheese? That defines the whole sandwich.
… moreJames Snedeker
Ordered in app and told by employee that they turned the app off to make bread…told them it was paid for then they said take it up with the bank. Yellow deli is actually fresh down the street. Thank you lancaster subway for opening my eyes.
… moreTania Gilcris
The app says they close at nine, and I went in, and it’s six thirty.They were absolutely closed, wouldn’t even wait on me told me they had nothing when I could physically see.They had everything they needed to make at least one sandwich
… moreTerri Emerson
I ordered the nachos and all that was on was lees than1/3 meat and a hand full of chips and that was all I got the only I dint was the hot peppers. I have bad experiences the last few times I have ordered either hair in my food, missing ingredients or not enough meat like really only 1 piece of bacon an a BLT I will no longer be ordering fromand will to Littleton go to Jersey Mikes
… moreAlyssa J Goulet
As someone who works in fast food and knows the struggles and has worked at THIS subway in the past, I am not one to complain. However every single time we order through the app something is always wrong. I don’t know if the employees don’t take mobile orders seriously and just half ass it because we are not there watching but it is ridiculous to spend 20+ dollars on subs for my family that we can’t eat because the bread is as hard as a rock or the wrong ingredients are put on the sandwich etc. This is every single time we order and it’s getting old. At least you are consistent with something though.
… moreHal Davis
Stopped in Sunday for the Philly Cheese Steak special. Tasty and Thank You.
… moreDerek
I’m really not a fan of Subway in general. There’s not many food options in Lancaster though. I’ve been here a few times now, the employees are very friendly. The counters and the entire area are very clean, and the food is always very fresh. They always close the food trays when they’re not in use to keep them fresh and clean. I wish every Subway was like this one
… moreClarissa Breton
08/11/24 around 2:40pm — Worst experience I’ve ever had with Subway. EVER. I placed an order online, and the subway app gave me an option for delivery. It had been over an hour since I placed the order, and I had called to check in on the estimated time it would be here. I was met with a condescending attitude and belittling behavior over the phone. Telling me she had been watching the sandwiches I had ordered, sitting there for the past hour. Other branches I’ve gone to in the recent past, have had no issues calling me if there was any issue or question on an order. The whole experience, she had a very unpleasant and sour attitude. I would have appreciated a call to let us know that they couldn’t deliver or that the order needed to be picked up.
I do not recommend coming to this branch if you want to get chewed out. 🙁
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