Come on in, stay awhile at our welcoming Starbucks coffeehouse in Rome. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: 1752 Black River Blvd N, Rome, NY 13440
Phone: (315) 965-1841
Order and Reservations
Order: Order online
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Starbucks, 1752 Black River Blvd N, Rome, NY 13440, US – MapQuest
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Reviews
April
Staff is always friendly, but got my chai latte wrong. Did not order pumpkin but got it anyway :-(… not a fan of pumpkin anything. Also, the food is not worth the price. Tomato Mozzarella pesto sandwich was so sad..not sure if that is a Starbucks standard, or management issue, but don’t waste your money on it. Chocolate croissants, and passion tango tea were amazing though.
… moreAlyssa Robert
I’m writing to express my disappointment with my recent visit to this Starbucks location. While the baristas were generally efficient, the overall experience was marred by an interaction with the manager, Stephanie. When I politely inquired about a mistake on my order, Stephanie was dismissive and condescending, offering no real resolution. This level of customer service is unacceptable, especially from a manager. The coffee itself was consistent with Starbucks’ usual quality, but the negative interaction with Stephanie overshadowed the positive aspects. I hope management will address this issue to ensure a more welcoming environment for all customers.
… moreJeff O
TL,DR: Inconsistent coffee and lengthy waits for online orders despite few people ahead of me. Food is good. Can’t get cold drinks correct either…
**UPDATED REVIEW**
Ok, so since posting my original review, I’ve been back twice. The first time I ordered green tea, and the order came perfectly with no wait. However I went back again this morning, and ordered green tea again. You can see by the photo that is CLEARLY NOT green tea. Lol… this summarizes exactly what all the reviews say…I honestly didn’t notice until I had pulled out of the drive thru and got a few miles down the road…I didn’t want to return to the store, nor did I really have time. I guess they can’t do cold drinks consistently correct either.
ORIGINAL REVIEW
I’m one of those that really wouldn’t pay 5 bucks for a cup of coffee, but I received gift cards as gifts from coworkers… and I leave this review not to bash (that much, lol), but in hopes there’s a few pieces of constructive criticism that may be helpful.
Also, I know it’s a new setup, and maybe it’s still in the learning phase, but I’ve been there 4 times and I’d like to share my experiences.
I have been inside once just to look, but rather I order using the app and drive thru to pick it up. Looks nice inside…
First time: Online order… breakfast item and coffee. Coffee was hot, but despite being 1 of 3 people in the drive thru, it took 14 minutes to pick up my order. I thought, ok… they are getting used to procedures, … it’s fine. Bagel was ok… nothing special…but hey, it’s a bagel.
Second time: Online order…same order as previous visit. Waited close to 10 minutes having only 1 car in front of me. Got up to the window and they handed me an iced coffee… not what I ordered. Took another 4 minutes to make my new coffee. Close to 15 minutes total to get a cup of coffee and a pastry. Despite being the same exact coffee order, the sweetness level was vastly different than the previous visit… doesn’t seem like there is much consistency in that regard.
Third time: Same online order… got to the store and they were having “technical issues” according to the server at the window. They explained that I could wait and they would have my order in 10-15 minutes. I asked to cancel my order, and was told I would have to do that through the app. Issue is, there is no way to cancel an order thru the app. I had to call customer service later and explain the situation. It was a horrific hassle, but in the end, they canceled the order and even added a few extra bucks back to my account for my trouble. Customer service was good in that regard…I didn’t ask for it, they offered.
Fourth time: Cup of coffee and egg bites…i placed the order using the app, and immediately headed to the store…I live right around the corner (literally)…egg bites were delicious…piping hot and quite tasty! However the coffee was barely warm!! Since the egg bites were hot, I have no idea how the coffee could be as lukewarm as it was. It was undrinkable. It must have been prepared that way as the time between placing the order and picking it up was no more than 5 or 6 minutes. Bites, hot, coffee, not. If I was headed to the office I would have warmed it in the microwave, but I wasn’t, so in the garbage it went.
So I still have over 100 bucks in gift cards to use, and I’m hoping this is just a new establishment getting used to the procedures and consistency. Again, for a 5 dollar cup of coffee, it should be close to perfect every time…or at a minimum, HOT! Right across the street is their competitor, a place I frequent often, and their coffee is consistent and half the price.
I’ll continue to visit Starbucks, at least until the gift cards run out, and I’m really hoping things improve. Believe it or not, I’m pulling for them…
… more**UPDATED REVIEW**
Ok, so since posting my original review, I’ve been back twice. The first time I ordered green tea, and the order came perfectly with no wait. However I went back again this morning, and ordered green tea again. You can see by the photo that is CLEARLY NOT green tea. Lol… this summarizes exactly what all the reviews say…I honestly didn’t notice until I had pulled out of the drive thru and got a few miles down the road…I didn’t want to return to the store, nor did I really have time. I guess they can’t do cold drinks consistently correct either.
ORIGINAL REVIEW
I’m one of those that really wouldn’t pay 5 bucks for a cup of coffee, but I received gift cards as gifts from coworkers… and I leave this review not to bash (that much, lol), but in hopes there’s a few pieces of constructive criticism that may be helpful.
Also, I know it’s a new setup, and maybe it’s still in the learning phase, but I’ve been there 4 times and I’d like to share my experiences.
I have been inside once just to look, but rather I order using the app and drive thru to pick it up. Looks nice inside…
First time: Online order… breakfast item and coffee. Coffee was hot, but despite being 1 of 3 people in the drive thru, it took 14 minutes to pick up my order. I thought, ok… they are getting used to procedures, … it’s fine. Bagel was ok… nothing special…but hey, it’s a bagel.
Second time: Online order…same order as previous visit. Waited close to 10 minutes having only 1 car in front of me. Got up to the window and they handed me an iced coffee… not what I ordered. Took another 4 minutes to make my new coffee. Close to 15 minutes total to get a cup of coffee and a pastry. Despite being the same exact coffee order, the sweetness level was vastly different than the previous visit… doesn’t seem like there is much consistency in that regard.
Third time: Same online order… got to the store and they were having “technical issues” according to the server at the window. They explained that I could wait and they would have my order in 10-15 minutes. I asked to cancel my order, and was told I would have to do that through the app. Issue is, there is no way to cancel an order thru the app. I had to call customer service later and explain the situation. It was a horrific hassle, but in the end, they canceled the order and even added a few extra bucks back to my account for my trouble. Customer service was good in that regard…I didn’t ask for it, they offered.
Fourth time: Cup of coffee and egg bites…i placed the order using the app, and immediately headed to the store…I live right around the corner (literally)…egg bites were delicious…piping hot and quite tasty! However the coffee was barely warm!! Since the egg bites were hot, I have no idea how the coffee could be as lukewarm as it was. It was undrinkable. It must have been prepared that way as the time between placing the order and picking it up was no more than 5 or 6 minutes. Bites, hot, coffee, not. If I was headed to the office I would have warmed it in the microwave, but I wasn’t, so in the garbage it went.
So I still have over 100 bucks in gift cards to use, and I’m hoping this is just a new establishment getting used to the procedures and consistency. Again, for a 5 dollar cup of coffee, it should be close to perfect every time…or at a minimum, HOT! Right across the street is their competitor, a place I frequent often, and their coffee is consistent and half the price.
I’ll continue to visit Starbucks, at least until the gift cards run out, and I’m really hoping things improve. Believe it or not, I’m pulling for them…
Kourtni Budy
I waited to rate until they had a chance to be open for awhile. I’ve also been hesitant to make a review because I have a unique spelling to my name. I go here a lot. I overall like this location, people are nice, area is clean, and they tend to be okay at customer service… but I don’t know what goes on back there while reading tags because too often when I order extra or substitutes or iced vs. hot I have to return to sender. Please start reading the tags and reflecting that on the orders more consistently.
… moreMiaClare Seamans
Absolutely love the new Starbucks! All of the workers here are doing such a good job so far, they’re working hard and keeping busy! Please be kind to the new business, everyone is still adjusting and learning! Keep up the great work!
… moreMacKenzie Pereira
This is the only Starbucks in the 315 I will patronize anymore. I have never had a long wait. My mobile order is always ready when I get there. I have never had any issues with an incorrect order. I go in pretty early in the morning and all the staff are so cheerful and welcoming while I’m still foggy from sleep.
… moreArchbishop Dr Smith Abrams Almasi MDiv DD THD PhD
Excellent in service top ten in places to visit. For Family, friends, and love ones.
… moreAJ Schipano Vera
Love this Rome crew. They really are great. It’s an inviting atmosphere. My order is always on point. Rae is amazing! I know she’s new to the crew— she’s doing great things. I’ve seen a lot of positive change.
I have one complaint for corporate. Get these kids jackets. We live in upstate NY. Opening and closing the takeout window is treacherous.
… moreI have one complaint for corporate. Get these kids jackets. We live in upstate NY. Opening and closing the takeout window is treacherous.
Melissa Virella
I have always had amazing service at this location!!
… moreAnthony Szajer
What can I say, I’m super excited that we finally have a Starbucks in Rome! The workers are very polite and served my order very quickly despite being super busy. Keep it up guys!
… more