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Visit your local Baskin-Robbins at 18558 Woodfield Rd, Gaithersburg, MD — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize…
Ice cream parlor chain known for its many ice cream flavors & sundaes, plus cakes, drinks & other treats.
Address and Contact Information
Address: 18558 Woodfield Rd, Gaithersburg, MD 20879
Phone: (240) 631-2222
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Kim Nguyen
DO NOT ORDER FROM THIS PLACE!! Birthday cake had plastic all throughout the cake separating the ice cream and cake. Brought the whole cake back to get refund and manager said “There is supposed to be plastic separating so the ice cream would not melt.” The manager needs to get fired and thank you for ruining my son’s birthday.
… moreJoanna M
Store is a combo with Dunkin’ Donuts. Quite the bit of real estate at the shopping center! I think the staff works both sides though. Went to get ice cream cake. Picked one out of the freezer case. There were quite a variety to choose from. They were all nicely decorated, but wanted to add happy birthday to the one we picked out. The cake was a little on the smaller size, but one of the folks behind the counter said they could fit happy birthday and a name. We were surprised by how well it fit and how nice it looked!
Staff was friendly. Store was clean. Lots of ice cream flavors available in the case. I zoned in on my favorites, but skipped getting a scoop cause we had ice cream cake! Would visit this shop again!
… moreStaff was friendly. Store was clean. Lots of ice cream flavors available in the case. I zoned in on my favorites, but skipped getting a scoop cause we had ice cream cake! Would visit this shop again!
Riley Coleman
5 stars for a particular worker of the name of Justice. Went above and beyond to make sure my friends and I were served in a timely manner. Would definitely be a big help if he had at least one more person working with him at night because the line was about 15 people deep with Justice being the only worker. Justice is truly saving you guys a lot of business.
… moremsmcaton
This Baskin-Robbins doesn’t know the difference between a sundae and a scoop of ice cream. I ordered Reeses layered sundae and Chocolate Cookie dough layered sundae. Instead, I received a scoop of ice cream.
… moreRaíssa Oliveira
EVERY time I’ve been there, they were out of fudge. Why, guys? It’s an ice cream place! We expect you to have fudge! Omg what a disappointment!
… moreThe RCWR Show
So I went to this Baskin-Robbins on Woodfield Road for a DoorDash pickup, and right off the bat—it was a mess. I stood there waiting a couple minutes before the guy working even bothered to acknowledge me. When I finally spoke up and told him I was there for a pickup, he basically said, “Yeah, yeah, we can’t do that,” and just stood there looking at me like I was the problem. No effort, no communication. I even asked what other flavors they had because the customer wanted to know—and he just threw his hand up, didn’t say a word. Like, really?
Now look, I get it. We all got problems. Lord knows I’m juggling a few health issues myself, and my family’s been dealing with some financial stress. But no matter what’s going on in my personal life, when it’s time to work, I don’t let that latch on to how I treat people—especially not customers. That’s just basic respect.
It’s very clear this employee doesn’t like what he’s doing. And to that, I say: change your scenery. Strive for better. I’m not just throwing that out there either—I live by that. I recently earned my associate’s degree from community college and I’m transferring to a four-year university this fall to get my bachelor’s. So believe me when I say, your situation can change—but how you treat people? That says a lot about you.
This kind of behavior reflects badly on the whole store. Management really needs to step up, because this isn’t just a one-off. I’ve been here before and had similar experiences. And based on what other customers told me outside the shop? I’m not the only one noticing.
Hope this review makes it to the right eyes—cause something needs to change.
… moreNow look, I get it. We all got problems. Lord knows I’m juggling a few health issues myself, and my family’s been dealing with some financial stress. But no matter what’s going on in my personal life, when it’s time to work, I don’t let that latch on to how I treat people—especially not customers. That’s just basic respect.
It’s very clear this employee doesn’t like what he’s doing. And to that, I say: change your scenery. Strive for better. I’m not just throwing that out there either—I live by that. I recently earned my associate’s degree from community college and I’m transferring to a four-year university this fall to get my bachelor’s. So believe me when I say, your situation can change—but how you treat people? That says a lot about you.
This kind of behavior reflects badly on the whole store. Management really needs to step up, because this isn’t just a one-off. I’ve been here before and had similar experiences. And based on what other customers told me outside the shop? I’m not the only one noticing.
Hope this review makes it to the right eyes—cause something needs to change.
Michi Navarrete
This place was a very bad experience and if you have the opportunity to go, do not go.
I went to the place at night, and the people who are attending at night are disrespectful and racist towards people simply because they speak Spanish.
I ordered a banana split and was putting the balls on the ice cream with the smallest spoon of all.
He treated me super badly and did not want to give me a refund, so I had to go the next day to talk to the manager because there was no manager at night.
… moreI went to the place at night, and the people who are attending at night are disrespectful and racist towards people simply because they speak Spanish.
I ordered a banana split and was putting the balls on the ice cream with the smallest spoon of all.
He treated me super badly and did not want to give me a refund, so I had to go the next day to talk to the manager because there was no manager at night.
Tina Nguyen
Please don’t take this lightly when I say DO NOT ORDER HERE.
We ordered a cake for my nephews birthday party, it’s a party for 2-10 year olds. We found plastic inside the cake, not a little piece, an entire layer of plastic embedded in between the two layers of cake. We brought the cake back to the store the next day after calling the store, and they let us know they can refund the order.
This is a serious safety hazard and we thought since it was a big franchise, they would understand, but that’s not what happened. The store manager nicknamed “Honey” was nothing but rude and incompetent. She asked to speak to me on the phone after her fellow employees already told her what the problem was and sent proof. She has the nerve to ask me what kind of plastic and that there is suppose to be plastic on the cake. Interesting.
After going back and forth with the manager, the nice employee then gave me cash which was not my original payment method and to make matters worse, gave me the wrong amount.
“Honey”, or the store manager of Baskin Robbins, located at Woodfield, Gaithersburg, if you’re reading this, either quit, or get your stuff together before you seriously endanger kids lives.
… moreWe ordered a cake for my nephews birthday party, it’s a party for 2-10 year olds. We found plastic inside the cake, not a little piece, an entire layer of plastic embedded in between the two layers of cake. We brought the cake back to the store the next day after calling the store, and they let us know they can refund the order.
This is a serious safety hazard and we thought since it was a big franchise, they would understand, but that’s not what happened. The store manager nicknamed “Honey” was nothing but rude and incompetent. She asked to speak to me on the phone after her fellow employees already told her what the problem was and sent proof. She has the nerve to ask me what kind of plastic and that there is suppose to be plastic on the cake. Interesting.
After going back and forth with the manager, the nice employee then gave me cash which was not my original payment method and to make matters worse, gave me the wrong amount.
“Honey”, or the store manager of Baskin Robbins, located at Woodfield, Gaithersburg, if you’re reading this, either quit, or get your stuff together before you seriously endanger kids lives.
catlindaboo
I never go to any baskin robbins but from my experience here I thought to myself, is this how they train the employees at every location? I was trying to purchase an ice cream cake for my family members and asked if they can write happy birthday on it. The lady on the register straight up told me that she had too much customers and said she had no time in a very rude way. I was flabbergasted and was silent for a second and asked if they do write in the spot anytime and she said yeah but Im too busy dealing with the customers and told me to look at the amount of customers she had. That’s not how customer service works and didn’t even say thank you after I purchased the cake. Total disappointment and would never step my foot in that location ever again.
… moreRebecca Hyndman
Great ice cream, but not great service. Employees were talking about wanting to work elsewhere in front of customers. They didn’t have hot fudge or caramel, which were on the menu. Ice cream was mislabeled, which was something they seemed to know about and just decided to wait to fix until a customer brought it up. They asked us if we wanted spoons, and then instead of handing us spoons, pulled a dirty box from under the counter and had us get our own spoons.
… more