Ping Phaduangdet
Absolute worst store ever! I’ve been a patron here for like 30 years when it was good experience. Dining rm/arcade/buffet all gone with the “move”.
Ordered a couple of pizzas for delivery. Estimated time was 45 minutes. Ok
Then after a hour and 15 minutes I decided to call the store. My order was cancelled by them with out any explanation then hung up on. I tried calling back multiple times to get an explanation but no answer. I used another phone number and magically they answered. I was immediately transferred to hold then over to their corporate line when no one answered me on hold and even corporate had no explanation but said “ they don’t know why my order was cancelled or why no one answered my many calls and they would contact the store manager for them to contact me directly to explain why or who cancelled my order.” No call ever came! Surprise! Now nearly 2 hours wasted waiting and calling for no response. Hungry kids and irritated wife waiting for food wasn’t a pleasant experience.
They DO NOT CARE ABOUT ANYTHING HERE! Avoid them and you will be better off. So many other pizza options here I haven’t missed them one bit. I did get a refund but lost time and gained a ton of frustration.
Workers/ management and corporate are terrible here!
… moreC Spatafore
The worst pizza place in the world. The General Manager from there has had since October 19 to sol reimburse the credit card I used 36.00$.. He won’t return calls and I have all the documents he needs . I can’t imagine how Pizza Hut has gone downhill this bad. I don’t think these poor kids slaving behind the counter are to blame ,when it’s our of there hands to refund. Such an easy process to varify purchase and than confirm the merchandise was never delivered after 1 hr 15 minutes to be told they don’t deliver this far . The worst business and still no call back as of Nov 3 /12 :21.Lisa and the other Young lady I guess did there best to resolve by sending me to the GM…Boy what a load of bull, weeks to get a call back hopefully…then there gonna say there is a waiting period for the refund to show on my card..I would have drove and picked up the pizza to solve the headache..I know there busy in corporate,but they should let the managers handle customer issues as simple.
… moreGene Moore
Do not order from this store. My previous house location was perfect so I know that it’s not “Pizza Hut” that is to blame. It’s the employees of this location. And I’m not one to write a bad review unless it’s deserved. This location has failed my family 5 times IN A ROW as of tonight, And I don’t want a coupon or refund. I want people to stop ordering from this store so that corporate will shut it down and extend the delivery zones of surrounding stores or completely re staff it with new members. They are rude, argumentative, and do not care a single bit if or when you get your order. 3 times we ordered and paid for delivery and eventually had to go pick up our cold pizzas. One time we never even received our order. And tonight I called ahead and confirmed that if we ordered through their app they would deliver our order BEFORE EVEN ORDERING, we left our address and number just in case there was a discrepancy and then ordered at about 8:50ish. The order was supposed to arrive at 9:32. At 9:42 I got a notification that door dash was picking up my order. I didn’t order from them. And low and behold when my cold pizzas showed up at 10:10. The pizzas were the wrong size and my drinks didn’t show up our order was changed from medium pizzas to little mini personal pizzas and no stuffed crust(the only reason we prefer Pizza Hut is stuffed crust). So I called back because they have stolen enough of my money. And so I said that they forgot my drinks. She ask what did I want her to do…… deliver my drinks separately so out of spite I said yes that’s what I want. So they did at 10:40 a 2 hour process for the 5th time. I will never order from this location again. And in hindsight I should have read the reviews first, they are all true. I have experienced most of what has been said in the reviews for this location. Help me make a statement with your money and order somewhere else. Force this place to change.P.S. The Luke warm mini pizzas were ok.
… moreTashi The View
I had a bad time here ! This is my frist time here ! The lady who have short hair ! She didn’t happy didn’t help yelling and screaming hold time in the store ! I Oder pizza with 3 topping they keep said we don’t have it then I have to keep change 3 time keep delay me like 30-40 min ! Then my pizza have only 2 topping !so bad ! guy to be honest plz dont go this place !!!
… moreFrank Ortega
Great staff! The website made a terrible mistake and the store corrected the problem right away! Thanks for your great customer service!
… moreJose Martinez
Workers making and dealing with the food with no gloves told me my order would be ready in 15 minutes 40 minutes later still no food very trash service like one dude wiped his nose and went back to making pizzas no gloves very disappointed never ever again will I order pizza from here.in the picture u can clearly see dude no gloves didn’t wash his hands 2 dealing with the food
… morepaul hinksman
My wife picked up the big New Yorker at the lake mini drive store. She said the young man who helped her was really nice. I had high hopes the the big New Yorker would somewhat come close to New York style pizza it was terrible!!!! It was old looking and dry. No melty cheese on this thing it looked and tastes like a piece of cardboard.
I really have half of my mind to call them up and get my money back. We spent 34 dollars some kind of pizza and boneless wing deal absolutely not worth it.
… moreNoah
The pizza was great and the service was awesome. Top notch.
… moreKrystal Rhymes
These are the barest pizzas I have ever encountered, and the stingiest restaurant I have ever experienced. No, paying for extra toppings will not help you! I will not be wasting another dollar here.
… morechris zenrick
Update 5-7-2025
The blonde front cashier has been adding 5 dollar tips to my orders, and management nor police are helping resolve the situation. If you cash out here with a cc check your statements. It just stated about 3 weeks ago….
It would be 0 if it could be. Managers hanging in the office instead of helping a really bad FOH. There was probably 8 ppl in this tiny area just waiting. A pizza even fell off the oven from how backed up it was. I waited 45 minutes after my pizza should have been done and still didn’t get it. I finally asked for a refund, and that took 5 mins to accomplish, and my pizza still wasn’t done. It’s a joke. Save yourself the time and drive to a different store in the area.
… more