Stephanie Ruth Valencia
Horrible customer service. My burrito was sloppy fell apart. They definitely do not make their food with love and integrity. Will not go here again. I do not recommend.
… moreTony
Most definitely the worst customer service possible. In all of Albuquerque actually. We went through drive through. Rung me up completely wrong in the beginning. Gave me horrible attitude when I let her know that the order. Seemed she was already upset when we pulled in and took it out on us. When we received the order after what was almost a 20 minute wait for two entrees, the order was off completely and a small line had accrued, was she treating everyone like this? It was like they made whatever they wanted and just gave it to us. We called and tried to explain but was subsequently hung up on. Called again and as soon as they found out we were the same couple, they hung up again. At this point, we became frustrated with how difficult it seemed to get something to eat. So we went back to the store and I went to the drive through again to give back the wrong order and ask for a refund. To which, another argument ensued. I asked multiple times for a manager but she said she didnt have one. Go figure. We unfortunately couldn’t get a manager or a number as she refused me anything. I did not receive a full refund only a partial one for one of our meals. I’m not sure if this person was having a bad day before and I am sorry if she did but it doesn’t give any sort of excuse for treating customers like the was she did. We love Federico’s and consider the food there a sort of comfort food or when we don’t feel like cooking a certain night, we go there. But not anymore, which sucks because this location is closest to us. So im not sure when the next time we will be going to Federico’s is, unfortunately. And also, very unfortunately, we gave our money to a big corporate chain, Taco Bell. The service there was like night and day and the food was consistent and delicious! The window person at Federico’s tonight could learn a thing or two about professionalism from Taco Bell Employees. Btw this happened at about 8:20 on 10/15/2025
… moreSydney Nieto
1ST time here. Placed order for beef taco plate $12 & lg dr p $4. Food was fresh, hot, beans were really good, rice was simple & tasty. Taco shells were crunchy & fried to a little toasted. The way I like them. Meat was tender, moist, flavorful. Both the red, nice bite & green, very flavorful, salsas were good.Soda was good too, not watered down.
I really enjoyed it. I’ll go back to try something else.
… moreIra Miller
Completely unprofessional combative did not get the order,correct And when they messed up the order, they refused to fix it or take responsibility.Had to fight with the lady on drive through for a refund.Absolutely terrible service and zero willingness to do their job right. i would never recommend anybody stop in at this Federico’s location. Couldn’t even provide a refund receipt. When I finally did get them to refund
Refuse to give me a manager’s phone number When asked for it clamed thay didnt not have there manager phone number
… moreRudy Gallegos
Super rude customer customer service unwilling to issue a refund after completely messing up my order argued with me and gave me an attitude from the very beginning. I do not recommend stopping at this Federico‘s location. I’ve never been treated this badly by any employee ever
… moreMalcolm Alonzo
This place is legitimately so good. The portions are amazingly huge and the prices are fair. My favorite is the five chicken rolled tacos with carne asada on top.
… morePerse Phone
Rude people bad service bad food. And I typically love Mexican food but they don’t know how to do it right.
… moreIlsa Westmark
I love this place. I go there a few times a week. Great food, great service!!
… moreJames C. Cooper
My food was tasty but the messed up most of my order. I ordered chicken tacos snd ended up with fish, but it was still good. On another meal, I also requested no beans and or lettuce and those were provided as well. But the food was tasty!
… moreMichael Miller
Went tonight they made my food wrong. When I called on it the lady that answered the phone was rude and hung up on me. When I took my food back they would only give me a partial refund. I will never go here again.
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