john burke
Food not cooked all the way and missing. Your young workers are standing around on their phone while you guys have cars wrapped around the building and attitude is given. This is the first time and probably won’t be the last I would clean house and I recommend no one waste their money to eat here till this is handled. I as a general manager myself is astonishing upset at this place just open and is being handled like this.
… moreIzzy Gonzalez
This Rivertown location has a chronic problem in getting orders out quickly. Tonight, every car in the drive thru lane had to wait 3-5 minutes at the ordering station before customers could place their order! My mobile order consisted of 2 spicy asiago chicken club sandwiches. One was fine, the second sandwich had a piece of chicken that was too thick to be cooked properly. It’s supposed to be a crispy piece of chicken, not a rubbery , soggy piece of poultry. This is the only fast food restaurant in Rivertown – some competition is needed so this one can either improve or shut down and become something else!!
… moreJordan Hamilton
Placed a drive-thru pickup order expecting it to be ready when I arrived, but when I got there, they hadn’t even started making it. I saw 3 cooks outside smoking, so figured it would be bomb. When I got to the drive thru, dude acted like he hadn’t been standing at the computer for the last 15 minutes (or he’d never seen a pickup order before, can’t tell which). I waited for about 15-20 minutes, and when I asked about the delay, I was told that’s just how Wendy’s does it. Every other Wendy’s I’ve done this at seems to have figured out how pickup orders work, so this was news to me. Maybe they changed the policy? Who knows.
My child ordered a Baconator with extra bacon and lettuce-wrapped, but it came with one single piece of sad looking lettuce and no bacon at all. I called, and drive thru dude offered to remake it, but they were closing in five minutes. Very convenient! I asked to be refunded, and was promptly asked for my name and number so I could be refunded tomorrow. Love that.
Then, when I finally started eating, I noticed my Dave’s Double was wet on top and raw in the middle (insert Gordon Ramsay insult). Love a medium-rare steak, but I personally feel like fast food burgers should be fully cooked.
Overall, drive thru dude was polite, gave me extra sauces and everything I needed. However, this experience was incredibly frustrating. Between the long wait, incorrect order, and undercooked food, it just wasn’t great. I love Wendy’s, but this visit was super disappointing. From the looks of it, I wasn’t even the first one today.
Get it together
… moreElian Farah
I usually don’t leave bad reviews, but my experience in this Wendy’s has been terrible. When we went up to order, the drive through attendant was very rude. He spoke very quickly and abruptly. When he told us to pull up to the window, he mumbled his words so it was hard to hear, so we didn’t move up since we didn’t understand him. He then snapped at us after we didn’t pull up to the window.
Then the food. We ordered the asiago ranch chicken sandwich, but without the ranch. The attendant also asked if I wanted it plain or spicy and I said plain. When I got it, the sandwich was not at all what I ordered. It didn’t have the bacon or the lettuce it’s supposed to, and they added pickles for some reason. Even worse, it was spicy, after he specifically asked us if I wanted it spicy and I said no.
This isn’t the only time I’ve had a bad experience here. A few months back they left the plastic wrap on the cheese in my sandwich.
I was so happy to see a Wendy’s built near me but this is unacceptable. The employees must be more careful
… moreEmily Kirkland
I just went through the drive thru with a very large order for my family, and I absolutely had to do a review for how great my experience was. The service was fast, friendly, and my order (even the special orders) were all correct. Thank you guys for doing such an amazing job! We’ll be back!
… moreLois Cosentino
The only good thing about this location is their salads. We ate lunch there. I ordered a salad and my husband ordered chicken tenders. I went to the condiment station and there were no napkins, there were no ketchup cups, And there was no ketchup, there
were no napkins and everything was sticky. There were hardly any customers in the place yet the tables were dirty as was the floor.
… morePauline Finlay
They made our burgers & cheese fries & left them on the counter for about 6 minutes before I went up to see why it was taking so long as I watched them make the sandwiches & set them aside. Then we had to wait for our fries, ask for our chicken nuggets &for ketchup since the machine in the lobby was empty. The front counter & person making our food took 3 times to get my sandwich correct. The person in back was quick to roll her eyes at me because they couldn’t get ketchup, cheese & bacon on a Jr Bacon Cheeseburger. Finally got to eat but watched another employee spend more time flirting with an off duty employee than work for the busy moment they got. Then watched the front counter girl rub her nose & play with her ponytail right before going to get fries & chicken all WITHOUT washing her hands. Other employees left & bloee the wrapper off their straw a leave it on the ground right outside the door.
Very bad experience. They need to be taught better & made to follow correct protocol.
… moreKellie Hayes
We go to this Wendy’s because it’s close and convenient but we are usually waiting for a very long time for our food and today when we got Hien with our food after waiting for over 20 min in the drive through, my Dave’s Single was just a bun with all the toppings and no burger patty. I drove all the way back to the restaurant and they didn’t even apologize. They said “they cant take that back over the counter” and wouldn’t even let me show them that it was missing the patty. Then they did give me another fully assembled Dave’s single but I am just very disappointed that they didn’t apologize or give me something to compensate for me having to drive all the way back for them to give me what I ordered. Very sad.
… moreTnier O
This particular location needs to put an out of order sign on the broken kiosk if the GM and AGM is aware that it does not function correctly. The GM is very professional and helpful. The AGM could use a training course regarding Wendy’s customer service standards. The rest of the working team members were helpful and friendly.
… moreMark Villanueva
Been here only twice. First time, been inside to order take out. While the lunch/day crew moves well, their hospitality is very under par. There’d be customers standing at the counter with zero acknowledgement from 2 workers walking right by them. A simple “hello, we’ll be right with you” is a simple courtesy.
Second time was thru drive thru during early dinner time, which was another horrible experience. Literally, Zero urgency. 25 minutes for only 3 cars ahead of us? And sandwiches are terribly put together. Can you even tell which burger I ordered thru the pic?
As much as I love Wendy’s, this store in specific is highly needed in some new training.
… more