Reba M.
I am a frequent customer.. multiple drinks and I can honestly say everyday of the week. I’ve recently started going to a different location due to how bad the service has been at this one recently but this is the only one that was open close by.. I get the same coffee every time for myself and it is literally ordered on the app as Light Ice 3/4 sweet cream 12 pumps of vanilla.. I could see the Barista making my coffee and she almost filled the cup with coffee proceeded to put two scoops of ice in the coffee leaving very little room for sweet cream. When she opened the window and went to hand me the drinks I asked her to pour out some of the coffee that was in them and add more sweet cream. She scoffed and let the window shut. As she was turning away you could see that she was muttering something and shaking her head. My coffee is a simple order with very easy instructions I don’t understand why I got such attitude
… moreRachelle hallock
I come to starbucks often, once if not twice a day sometimes. This is my usual spot but as of recently probably the past 4 or 5 months, i’ve noticed a decline in friendliness and attentiveness. I try to give the benefit of a doubt and look at the positives in most situations, but today was more than irritating. I understand wanting to have fun or making things lighthearted when you’re working but the phones need to go. Apparently a shift supervisor (I was told by another barista that was at the window) was in her phone showing her coworkers something funny or whatever it was, I was handed my first drink already, which was great, but I had gotten a water as well, and I was patiently waiting and at that moment they were all in a circle around the cup station laughing and not caring about the fact there is a customer still waiting at the window. The barista that gave me my first drink then came back to the window and said “Oh did you get your water yet”, I said “No” and then she proceeded to close the window, and was then distracted once more and a few moments later she asked “Oh what was I getting you?” and I replied “The water”. Then when I received the water I asked why there are multiple people on their phones and not helping make the drinks, I was then told “Well she’s our shift supervisor so I don’t know what to tell you” also said “she’s on her break” (which she was not, she was actively making drinks from the cue and had a headset on) I don’t know when accountability stopped being a thing but clearly it’s not an understood constant at this location. I have worked for starbucks and I’ve also been a shift and would have had issues with my co workers and manger if I was doing that. Not only that, the same person who is handling the food at the ovens was also on their phone. Both should be washing their hands before touching anything drink or food related. To say the least I am making my coffee at home now or going somewhere else, I wish people cared more, and didn’t act like, anyone asking you to just do the simplest part of your job, was annoying and a problem. I hope the management sees this and can fix the issues from the inside. This all happened at 9:19-9:25am today.
… moreIsabel Diaz
come and get coffee regularly, always treated very nicely and with great service and drinks are always great every single time. i tried the valentine’s menu and staff gave me a free sample of another drink without me asking. super kind and great service always!
… moreMelissa A.
Always loving it, always coming back. Have never earned anything at a discount or free yet though
… moreJess
I’ve always had great service here. I never park in the parking lot and use the street parking instead. More times than not, you are blocked in by the drive-thru line if you choose to park in the lot **today was the exception no drive thru line as I took these photos**. They have a nice outdoor sitting area with umbrellas.
… moreSheena C
Went through drive through for a morning coffee. It was pretty busy but service was fast enough to keep up. Staff was still friendly and did a great job. Coffee was good also. I dont usually get coffee from here and tried something new. Very good
… moreTami Massman
The service was fast and friendly, and the coffee was great! Mak and her teammates were very cheery and upbeat! It’s a very clean store, and I highly recommend stopping in or driving through if you’re in the area.
… moreHow Lhigh
Loved the little coffee shop, awesome service, entry to get in and out is tricky due to small parking lot size/drive-threw. But worth the hassle for great service!
… morebclaxton digital
Traveling through Sioux Falls & wanted to grab a coffee and breakfast. As soon as the girl behind the register (short blonde bob) looked up at me, she sighed like she instantly hated me. I asked for an Americano and gave her my Starbucks tumbler. She sighed again and said, what size do you need? I said whatever size you think fits this Starbucks cup. She said, what size is it, but wouldn’t look at the cup so I took it back and said probably about a 12 oz. She entered it and let out a louder, longer sigh. Then my husband ordered and he wanted a bagel and cream cheese. She entered it she said very bluntly, our oven doesn’t work so your food will be cold, k? Wow! Then she handed my husband the bagel, no cream cheese and she told him he had to purchase it separately and he said ok. That really ticked her off and she started angrily entering it and sighing the entire time, rolling her eyes. She gives me my Americano with no crema and says, here. I took it and figured it would be fine. Wrong! She put regular coffee in my cup and added hot water-it was like drinking hot water and cream with hardly any coffee taste but it was too hot to try until I was already in the car. What a waste- horrible, horrible customer service and she should be retrained or fired. We’ll NEVER go back to that location again. Don’t waste your money-go to one of the other locations. Who needs attitude like that when you are paying a premium for good coffee?!?!
… moreGarrett Wegenast
Largest coffee company in the world and this location has nonstop car traffic and cannot cash anything higher then a $10 bill. I understand not cashing large bills but when asked what I could use that was the response. I really dont need to be spending 10-15 bucks every morning anyway so probably a blessing in disguise but still want to warn people. This location has plenty of their preferred clientele, so they’re probably not to worried about losing business from people like me.
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