Brittney Lewis
The female working on 8/16/23 at 6:48pm need to work on her customer service. She was very disrespectful. Ordered food from a kind young man at the window, said waiting on fresh fries. The female said for me to pull to the front and someone will bring them out. I waited 10 min. I was also the only customer in drive thru and one Door Dasher went in after 5 minutes and was out. I had to unbuckle my toddler, go in, and ask. The fries were ready and in the queue. She rolled her eyes, dropped them in the bag, and handed them to me. No smile, no thank you from her. I thanked her. Guess what?! They were not fresh and I refuse to eat them as I don’t trust to eat them since she deliberately refused to bring them out to me. They were ready sitting there. Again, no other customers. Im very ticked off since I was expecting fresh fries and had my toddler in tow. Where are the customer service standards?
… moreNU XIONG
Cold food, not worth it. There was no line in the drive thru. We waited about 5 mins at the window to get our food thinking making it was fresh. Wrong, sandwich are cold and curly fries cold and soggy. Needs improvement for being a new store.
… moreChase Nelkorn
Never again.5/25 around 8:30pm I made the mistake of dining in with a woman who is EXTREMELY socially awkward. A staff member approached me while she was in the bathroom and said she was wasting my time. I didn’t ask for his input. While we were eating they were standing around in our line of sight, stealing glances and whispering. When we left, all staff members present burst out laughing as soon as we were in my car. Any Arby’s except this one!
… moreJoseph Biondich
Next time you see an empty drive-thru here, just know it’s empty for a reason. Expensive for the quality of food.
I had a terrible experience last year and corporate reached out and sent my wife and I expired coupons, nice. Thought I’d try again, and the service was way better, but the food was terrible. Both coke and coke zero tasted like carbonated water. Not sure how you mess up a beef and cheese but I ordered 2 and they were the worst I’ve ever had. The best part should have been the fries, but they were luke warm.
… moreAdrienne Fale
This location isn’t it. Everything was rushed. I can tell our food was rushed as well. One sandwhich was missing the cheese and the other was missing the lettuce and tomato. We were also missing the mac & cheese bites we ordered. We felt rushed out of the drive-thru as well. Got handed the bag and was told “Have a good day” as the window shuts.
… moreSophiano Limol
I’ve ordered delivery from the place quite regularly and have not been disappointed with any of the order. However, I’ve visited the place a few times and the atmosphere is quite normal. Customer service and ambience are good.
… moreKevin Patterson
Staff was friendly.
Forgot napkins in my app order pick up. The Arby’s app is one of the worst in fast food….
But the better of the Arby’s in the area.
… moreDeuces32
I visit this location maybe twice a month for lunch. Typically after 1pm on a lunch break, but today I stopped by shortly after noon. With only 3 other vehicles waiting in a two lane drive through, I pulled up as the 2nd vehicle in one of the lanes. Vehicle in front of me ordered and pulled up. As I’m waiting, I see the customer in the front of the other lane losing patience. 15 minutes in multiple vehicles have pulled up and left….except the one behind me, I was stuck. I ended up waiting over 20 minutes, probably more, with no communication from the other end, no “We’ll be right you” no “Thank you for your patience”, nothing. I repeatedly said “hello” to make sure someone knew I was there and nothing. Eventually the vehicle behind me backed out, and I did the same.
I get a lunch time rush, but this was ridiculous. At least communicate. And don’t have 2 drive through lanes if it can’t be managed.
I still gave 3 stars, only because this was a one off situation and of course gets the rant. That being said, customer service still at times feels very cold at this location. Food has never been the issue though.
… moreAKJoshB
I go here all the time to pick up lunch for me and my coworkers. This placed used to be terrible and slow. Ever since they brought in the manager guy everything has improved significantly. Not only is the wait time much better, but the quality of their food is also noticeably better. This place is now one of my favorites to grab lunch at and I will for sure be coming back at least once a week.
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