Subway

  3.2 – 125 reviews   • Sandwich shop

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Your local Forest Hill Subway® Restaurant at 6619 Forest Hill Dr brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out Subway 76140

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Reviews

Kiya Harrison
As someone who works in customer service this store has terrible customer service. They don’t speak when you walk in. I came by today to grab my mother and I some lunch , l was greeted by the “manager” who made our sandwich’s didn’t Really take his time , seem Like he was more in a rush than anything. as my mother but into her sandwich she stated it didn’t taste right. So she checked the bread, meat, eveything, and she notices green spots on the bread, the bread was molded. Instead of coming to concerns with me the “manager” on duty tried to argues with me saying it was the seeds in the bread.. but the actual problem.now as I stated earlier I work in customer service and the one thing I learned is the customer is always right. Even if they’re wrong. He caught an attitude with me. He did remake my sandwich free of no charge. But that meant nothing. The experience is where it’s at.
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Julio Castro
As I walk in the old guy working greets me tells me to give him a minute since he was working on an online order i’m assuming, and I was totally fine. But when it’s my turn i tell him I wanted 3 white bread foot longs and asks me “which one” I look at him confused and he says it again but this time with attitude and raising his voice demanding me to tell him, I tell him i’m making my own he then he looks down nods and says something under his breath, I don’t know what his problem was I waited patiently for him to get done I was nice, I work customer service and understand but I didnt like the fact that he was so disrespectful. If he was annoyed then he shouldn’t be working.
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Bb Santos
Came to Subway at 7:30pm overall store was Clean and Neat there was two employees the sandwich artist who made my sandwich was friendly could maybe smile a little more hardly got a smile out of him but he didn’t get upset or fustrated when I mistakenly told him I wanted a foot long instead of a 6in. He was polite and fast at making my sub I was out by 7:36. Looked like they were putting away stuff already. I got the roasted chicken breast with American cheese, avocado on Italian herbs and cheese. 9.19 It Was Good!
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Mel G
Went there today. Service is excellent Sandwich is just what I expect from Subway. It did the job. But I always appreciate people who take the time to at least ACT like they love their job! The dining room was clean and so was the prep. Thanks to the two guys working for providing service with a smile
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Briana Gonzalez
They tried scamming my mom a $10 sub they charged her $105 saying she tipped them when she did not. When I went I there telling him that he over charged her got nervous said he had to call someone to be able to refund he walked to the back with the phone so suspicious.
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megan strickland
Trying to figure out how I paid $10 for this steak wrap with it containing little to no meat. The girl wouldn’t even heat up the wrap as they normally do. Unacceptable.
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M. B Perry
Friendly service. VERY Clean establishment. Fresh veggies and bread!!! Wonderful atmosphere for dining in!
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Dominic Jacobs
I want to give a negative star but Google won’t allow it. The young guy behind the counter over charged my mother by $20, insulted her, then proceeded to keep her change. The same guy also makes a habit of keeping the change from other customers that I have personally spoken to. The staff does not wear hair nets and The rude gentleman in question has excessive body hair that makes the entire experience uncomfortable and borderline gross. The store runs out of ingredients by 1pm then are rude when the customer asks for what they don’t want to restock. The only good thing to say about this location is the bathroom is always clean.
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De’Jahnique Rainey
Almost every time me & my family comes into this establishment, we leave feeling bad for even coming here. At least one of their employees has an attitude. Last time, I took my young brother here & a black lady that was working the shift was mad because he didn’t know how to order. It was his first time in a Subway ever. This time, I sent someone here to get a custom order & the employee was irritated because the last thing on the list of my order was bacon, which he had to toast by itself since he already toasted the sandwich… which was the employee’s fault anyways because my person specifically said NOT to toast my order in the beginning.

No customer should feel like a burden. My brother felt bad & never came back. My person has anxiety & overthought the situation. It’s not our fault your employees are having a bad day.

On top of all this, this place needs security. There’s someone always harassing me when I walk inside. Someone threatened me for pocket change the last time I came in here. I can only imagine how your employees feel.

The employees might have less of an attitude if they weren’t understaffed, so I’ll give them that at least.

Maybe at this point it’s an issue of management?
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Michael Dow
Today I visited this location and I can’t believe how slow the service was. There was only one employee, which is odd, and it took me 10-15 minutes to get out of there. 10-15 minutes and there was only 1 customer in front of me. She ordered two foot longs and wanted them lightly toasted but that should not have taken 10-15 mins. Plus, there were only two gentlemen in the lobby/eating area that never approached the counter so nobody was distracting him. Time was probably closer to the 15 side but I don’t want to exaggerate and be as accurate as possible.
I have never seen the service this bad. It was bad the time before, but really bad this time.
There were two employees that I used to see all the time. A guy and a lady and the service was outstanding when they were there. Not sure what happened. Hope things get better at this location.
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