

Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: 7285 Hwy 2 E, Columbia Falls, MT 59912
Phone: (406) 892-4577
Related Web Results
Store Locator: Starbucks Coffee Company
Starbucks, 7285 US Highway 2 E, Columbia Falls, MT 59912, US
Starbucks Coffee Company
Reviews
There’s a gift shop with fun souvenirs and quality Montana clothing.
This review is for the management of this specific location: your operational decisions have severely damaged the customer experience here.
The core issue is a complete lack of transparency. This store has permanently removed fresh blueberries from its inventory and silently replaced them with dried blueberries in the blueberry oatmeal, all without any warning on the mobile order menu.
This is unacceptable. I have visited countless Starbucks locations where the mobile app accurately and in real-time shows items as “sold out.” This store could easily do the same. Instead, you have chosen to mislead customers by taking our money for a product you know you cannot provide as advertised.
Charging an extra $1.95 for this unapproved substitution compounds the feeling of being cheated.
When I tried to resolve this, the staff’s first response was to deflect the problem (telling me to call customer service for a refund) rather than solve it. Only after escalating to a manager was I offered a credit, forcing me to make another purchase to recoup the cost.
This combination of deliberately misleading menu practices and poor service recovery shows a profound disregard for your customers. I will not be returning and caution others to double-check their orders if they mobile order from here.